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Sheraton New Caledonia Deva Spa & Golf Resort

5.0 star property

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Photo gallery for Sheraton New Caledonia Deva Spa & Golf Resort

Lobby
Reception
Outdoor pool, pool umbrellas, pool loungers
Lobby
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Lot 33 Domaine de Dév, Route de Poé B.P. 50, Bourail, 98870
  • Place, Poé Beach
    ‪7 min drive‬
  • Place, Roche Percee Beach
    ‪16 min drive‬
  • Place, Musee de Bourail
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View (Balcony)

9.0 out of 10
Wonderful
(8 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Garden View (Balcony)

7.6 out of 10
Good
(4 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed, Garden View (Balcony)

Room, 1 King Bed with Sofa bed, Garden View (Balcony)

Room, 1 King Bed with Sofa bed, Garden View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Bungalow, 1 King Bed, Garden View (Balcony)

Exterior

Bungalow, 1 King Bed, Garden View (Balcony)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bungalow, 2 Single Beds, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Bungalow, 2 Single Beds, Garden View (Balcony)

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Bungalow, 1 King Bed (Balcony)

View from room

Bungalow, 1 King Bed (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bungalow, 2 Single Beds (Balcony)

Premium bedding, minibar, in-room safe, desk

Bungalow, 2 Single Beds (Balcony)

  • Beach view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Garden View (Balcony)

Lobby lounge, ocean views, open daily

Suite, 1 Bedroom, Garden View (Balcony)

  • Resort view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Garden View (Balcony)

  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Lobby lounge, ocean views, open daily

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Golf view
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 3 Bedrooms, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Suite, 3 Bedrooms, Garden View (Balcony)

  • Golf view
  • 128 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

Similar properties

Exterior
Poé Côté Lagon Beach Bungalows
Bourail
  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.9 out of 5, Exceptional, 15 reviews
Poé Côté Lagon Beach Bungalows

About this property

Sheraton New Caledonia Deva Spa & Golf Resort

Spend the day relaxing at the beach, practicing your swing on Sheraton New Caledonia Deva Spa & Golf Resort's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
Sheraton New Caledonia Deva Spa & Golf Resort offers 176 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at Sheraton New Caledonia Deva Spa & Golf Resort, you'll be close to Domaine de Deva. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with garden views at Le Reef, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body scrubs, deep-tissue massages, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, a 24-hour gym, and a steam room
  • 7 minutes by car from Poé Beach and 7 minutes from Domaine de Deva
  • Airport shuttle service available for a fee
Sheraton New Caledonia Deva Spa & Golf Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 5972 square feet (555 square meters) and includes conference space. A hot tub, a 24-hour fitness center, and a sauna are also featured at the luxury Sheraton New Caledonia Deva Spa & Golf Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Bourail hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.
Le Reef - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Sand Beach Grill - This beachfront restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Creek Bar - This lobby lounge is located by the pool and specializes in international cuisine. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: XPF 3,100 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Creek Bar
  • Le Reef
  • Sand Beach Grill

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Helicopter/aeroplane tours
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Snorkelling
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,972 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a provincial park
  • In the mountains
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in room
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (76 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from August 31 2026 to September 25 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately XPF 3100 per person
  • Airport shuttle fee: XPF 6700 per person (one-way)
  • Airport shuttle fee per child: XPF 3350.00 (one-way), (from 3 to 16 years old)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: XPF 3000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Sheraton New Caledonia Deva Spa & Golf Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Deva New Caledonia
Deva Resort
New Caledonia Sheraton
Sheraton Deva
Sheraton New Caledonia
Sheraton New Caledonia Deva
Sheraton New Caledonia Deva Bourail
Sheraton New Caledonia Deva Resort
Sheraton New Caledonia Deva Resort Bourail
Sheraton New Caledonia Deva Resort And Spa Bourail
Sheraton New Caledonia Deva Spa Resort Bourail
Sheraton New Caledonia Deva Spa Resort
Sheraton New Caledonia Deva Spa Bourail
Sheraton New Caledonia Deva Spa
Sheraton New Caledonia Deva Resort Spa
Sheraton New Caledonia Deva Spa Golf Resort
Sheraton New Caledonia va Spa
Sheraton New Caledonia Deva Spa & Golf Resort Bourail
Sheraton Caledonia va Resort
Sheraton New Caledonia Deva &
Sheraton New Caledonia Deva Spa & Golf Resort Hotel
Sheraton New Caledonia Deva Spa & Golf Resort Bourail
Sheraton New Caledonia Deva Spa & Golf Resort Hotel Bourail

Sheraton New Caledonia Deva Spa & Golf Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 204 out of 532 reviews
Rating 8 - Good. 217 out of 532 reviews
Rating 6 - Okay. 71 out of 532 reviews
Rating 4 - Poor. 30 out of 532 reviews
Rating 2 - Terrible. 10 out of 532 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay at beautiful location
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming area and able to relax looking over either the pool or the beach.
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need, if you want luxury and a relaxing stay away from the tourist spots, look no further
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Nila

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Buildings and rooms were beautiful. Food was excellent.
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was amazingly beautiful. All the rooms were spread out. The lobby was
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable, everything is perfect! What an amazing place to stay!
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management were amazing in very very tough conditions.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Danielle Kate

Liked: Amenities
We loved our stay, such a beautifully designed bungalow right near the gorgeous beach! Highly recommend spending a peaceful time at this beautiful resort and take advantage of the nearby hikes in the mountains and long walks on the beach. A must is the glass bottom boat nearby to see the sea turtles and a flight over the barrier reef.
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and peaceful. Easy access to Deva park, perfect for people loving hiking, horse riding, biking and access to the beach and golf. Stunning property replicating traditional architecture. Great staff.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience

Perfect place to relax
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting in the countryside and on the beach. No parking allowed by the units (golf carts can be called for transport if necessary) making it very private and quiet
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a couples break. Beautiful quiet beach and pool area. Clean and picturesque. Great breakfast buffet and good restaurant with fresh fish served. An all round easy going resort, off the beaten track a bit and ideal for a quiet getaway. I recommend staying in one of the bungalows at the edge of the resort for added quietness. We will definitely stay here again.
Stayed 7 nights in Nov 2022
Verified

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
Property is clean and pleasant but it’s not your usual 5 star standard.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Jul 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
The setting was lovely, people friendly and accommodating. Information in English was limited so you need to ask about activities etc. The property was tired in places.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
The resort is beautiful and so are the rooms, our room overlooked the golf course and it was easy to call to the front desk to request a pick up by golf cart at all hours. The staff are very pleasant and although English isn't widely spoken, communication was very easy. The room was very clean and spacious, the pics don't do it justice! The drive is easy from Noumea and the route scenic. Breakfast and dinner too was delicious and is so large, you won't really need lunch, but there is an open bistro of sorts right on the water by the pool. Great place for adults and kids alike.
Stayed 1 night in May 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, room is spacious and comfortable. For the size of the hotel there were very limited spaces next to swimming pool and not very comfortable access to the beach. Reception staff were not really friendly.
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Poor choice of food options and quality.Not much entertainment as we are far from anything.Expensive for what’s offered.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely relaxing few days as a family visiting from Australia. It was luxurious, quiet and clean and the staff were lovely. We had a hire car and went for a drive one day to break up our stay as we are not into golf and found it a little too quiet and relaxing. The beach is beautiful but is shallow seagrass for a long way out. We used the paddle boards to go out a fair way and look at the coral from above but didn't snorkel - it seemed too far out. We saw turtles out there from the paddle boards though. The pool and surrounds was lovely. The breakfast and dinner buffet were both good.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in New Caledonia. All of the ataff were helpful and friendly. We stayed in the garden bungalow and it had all the amenities you would want including perfect temperature control. Very close to the beach front although due to large amount of sea grass in that area is not great for ocean swimming however the pool is stunning and you can hire kyaks to go out on the water. Great buffet breakfast, would recommend. If you are wanting digital entertainment bring your own because the TV has limited channels and mostly in French, without subtitles. Would recommend the glass bottom boat tour! A highlight of our trip.
Stayed 6 nights in Mar 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Such good potential.

We had a lovely stay, the room was gorgeous. A little disappointed that we would have liked to have hired the bikes and been on a snorkelling trip but no availability for a week. A shame this wasn’t mentioned prior to arriving. We also paid a lot for a themed buffet- the food was average and rather tasteless. Not enough staff for the number of guests- we waited over 40 minutes for a drink by the pool which arrived with no ice and was warm.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Beautiful area to explore. Breakfast buffet was great but very limited dinning options for lunch and dinner. Wish we would have booked a room with a kitchen. The on-site dinner option opened too late for us as we have two young children and there is no other onsite option other than 4 pizzas to choose from. Even when going into the nearest towns, restaurants opened too late so it was hard to find something decent to eat. As we expected for the time of year the main pool was freezing but we packed the kids wetsuits and they were still happy to swim. The little heated pool was a good temperature to swim in but could get busy. We had a great stay but would probably not return until the kids club is opened back up.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in a beach bungalow. The room was spacious and very clean with an amazing bathroom. The property itself was lovely and peaceful (we checked in midweek) and it never felt crowded. We loved the pool and the open air spaces around the bar to relax. The dining options are somewhat limited, and frequently several items on the menu were not available. The buffet breakfast, while varied, was a little off putting with the birds being so close to the food stations. Understandably it’s hot and you want the airflow from outside, however I think it would be wise to invest in some more food coverings. A few extra things in the room such as a few plates and some teaspoons would also be a great addition. Overall we had a great time and loved the private beach the property sits on.
Verified

8/10 Good

Logan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I thoroughly enjoyed my stay. The food, breakfast, bar and dinners and outdoor restaurant were great. The girls cleaning the rooms were very very polite and lovely in fact all staff including grounds were very friendly. There is a massive communication gap at the front desk. There is definitely a language barrier, so I'm suggesting that you have a fluent English speaking person at the desk. Juliette was excellent but was not always available. Bookings for tours were mixed up, arriving to find we were not actually book on excursions, but this was through the tour group not front desk. All in all I did really enjoy my stay.