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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
4 outdoor pools, pool loungers
Terrace/patio
Interior
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Forum Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

1 bedroom, minibar, in-room safe, desk

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Altitude at Krystal Grand Cancun - All inclusive's great beach location. During your stay, you're just a quick walk from Gaviota Azul Beach. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Italian cuisine at Risotto, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to aromatherapy, massages, or body scrubs at BEACH HOUSE SPA
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 372 out of 714 reviews
Rating 8 - Good. 148 out of 714 reviews
Rating 6 - Okay. 83 out of 714 reviews
Rating 4 - Poor. 51 out of 714 reviews
Rating 2 - Terrible. 60 out of 714 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janeiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I had a blast celebrating my birthday! The staff is very friendly and welcoming. I would recommend this resort to anyone whether it’s for a family trip, couples trip or even a solo trip! I will return in the future!
Stayed 5 nights in Mar 2025

10/10 Excellent

Alyzza merae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days and absolutely loved the property every single staff member was so kind and helpful. The view from the room was incredible. 0 complaints about our stay !
Stayed 4 nights in Mar 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
It is in front of the best beach in Cancun, Playa Gaviota Azul!!!… and the Italian Restaurant… mama mia!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Taylor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Perfect Honeymoon Celebration at Krystal Grand Cancun! We had the most incredible time at Krystal Grand Cancun celebrating our honeymoon with seven of our friends! This wasn’t our first time at the resort, and once again, it did not disappoint. The food was outstanding—so many great options at the buffet, and we especially loved The Grill restaurant. Late-night room service was a game-changer, and we couldn’t resist ordering Caesar salads and ceviche daily (seriously, 1-3 times a day!). The resort itself is absolutely beautiful, with stunning ocean views, multiple pools to enjoy, and a lively yet relaxing atmosphere. The drinks started flowing at 11 AM, and we had so much fun trying different cocktails throughout our stay. The nightly entertainment added to the experience, making each evening fun and memorable. Sharing this experience with our friends made it even more special, and we were so happy to introduce them to this amazing resort. We can’t wait to return and create more unforgettable memories! Highly recommend Krystal Grand Cancun for a perfect mix of relaxation and fun.
Stayed 5 nights in Mar 2025

10/10 Excellent

Chanel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Food was great. Lots of things to do and entertainment!
Stayed 4 nights in Mar 2025

10/10 Excellent

Brenner Leen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got engaged while staying at the KRYSTAL GRAND and we loved the property. Staff were easy and flexible and always accommodating. The beach was absolutely beautiful and our rooms were always cleaned before the afternoon. I think the only complaint we had was the restaurants weren’t always open and I wish there was a more comprehensive schedule that was easy to access. But being my only complaint we still weren't upset by it
Stayed 6 nights in Mar 2025

10/10 Excellent

VANESSA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The beach views from our room were breathtaking. I loved that no matter where you are in the resort there was always a beautiful view of the ocean. The food & drinks were good. The staff friendly and helpful. Can’t wait to go back!
Stayed 8 nights in Feb 2025

10/10 Excellent

Nathaniel Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Wanted to shoutout our favorite bartender Julian! Very friendly and great at his job!
Stayed 5 nights in Mar 2025

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful white sand beach. Staff very pleasant with helping with all your needs. I have a Gluten Free diet & all restaurants are very careful in preparing my special food. Great to meet the head chiefs & head waiters to take the care in preparing my GF diet.
Stayed 7 nights in Feb 2025

10/10 Excellent

Peter Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very satisfactory. The beach was awesome! There could be more loungers at the beach and pools. If you don't get up before 7 to reserve a spot there is a good chance you won't get one until late afternoon. We enjoyed the specialty restaurants but did think they could have more seafood options. The buffet was good but a little on the smaller side. Room service menu is small as well but the service was timely. Janer was our concierge and did a great job booking the restaurants for us and getting a us a bali bed one day. Lots of flea market shopping within walking disrance. We are already planning a return trip to Altitude!
Stayed 7 nights in Feb 2025

8/10 Good

Iwona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Stayed 9 nights in Feb 2025

10/10 Excellent

aghead, Pueblo west

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beach
Stayed 5 nights in Feb 2025

10/10 Excellent

Ibrahim Naim

Travelled with partner
Very good clean and friendly
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Angela

Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
Stayed 4 nights in Feb 2025

8/10 Good

Calvin Weaver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools, good location. Safe didn't work.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nirvanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

william

Travelled with partner
Liked: Staff & service
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
Stayed 8 nights in Feb 2025

10/10 Excellent

sean Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Justin

Stayed 3 nights in Feb 2025

4/10 Poor

Jenny

Disliked: Cleanliness
Stayed 7 nights in Feb 2025

10/10 Excellent

ricardo

Stayed 2 nights in Feb 2025

4/10 Poor

Marina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Find my review on trip advisor… Not great. But there’s a word max here… Long story short, the best way to describe this hotel is like downloading a free game on your phone, and needing to pay for all the extras.
Stayed 5 nights in Feb 2025