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Grand Park Royal Cancun - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Grand Park Royal Cancun - All Inclusive

On the beach, sun-loungers, beach towels
Royal Master Suite Hot Tub | View from room
Royal Master Suite Hot Tub
Royal Master Suite Hot Tub
2 outdoor pools, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub

Explore the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min drive‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Master Suite

Master Suite | Living area

Master Suite

  • Ocean view
  • 73 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area

Royal Master Suite Hot Tub

  • Ocean view
  • 95 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area

Master Suite Ocean Front

  • Ocean view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

  • Ocean view
  • 103 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King

Premier Superior Ocean Front King

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub

Royal Suite King Hot Tub

  • Ocean view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe

Villa Deluxe

Villa Deluxe

  • 48 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble

Premier Ocean Front Doble

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

  • Ocean view
  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Villa Junior Suite Plunge Pool

Villa Junior Suite Plunge Pool

  • 49 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King

Deluxe Swim up King

  • Ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

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  • All-inclusive
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4.4 out of 5, Excellent, (5800)
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includes taxes & fees
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About this property

Grand Park Royal Cancun - All Inclusive

On beach with 2 outdoor pools, near La Isla Shopping Mall
Catch some rays at the beach or spend the day relaxing at Grand Park Royal Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Grand Park Royal Cancun - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking and self parking
  • Enjoy international cuisine with ocean views at Flor de Sal, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with hot stone massages, reflexology, or facials at Spa Fitness Center
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the pool and the location
  • Just a 2-minute drive from Forum Beach and a few minutes from Cancun Convention Center
  • Local-area shuttle service available for a fee
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square meters) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

Flor de Sal - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Koi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
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Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1169 out of 2334 reviews
Rating 8 - Good. 606 out of 2334 reviews
Rating 6 - Okay. 281 out of 2334 reviews
Rating 4 - Poor. 140 out of 2334 reviews
Rating 2 - Terrible. 138 out of 2334 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They are happy to see you when you arrive, but if you don’t want to go to the presentación they do a 360” face turn around like if they don’t want you there this this Is my third time. I stay there in the hotel, but this time I felt different. I go to relax. Enjoy my vacation for them to leave me alone. If I say no it’s a no, and they should be treating you the same all the time.
Stayed 6 nights in Jan 2025

6/10 Okay

Karen Mary

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2025

8/10 Good

Troy Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Pauline, windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent, professional, pleasant staff. Food in buffet area ok. Hotel is old but I did notice efforts to improve the overall appearance
Stayed 5 nights in Jan 2025

10/10 Excellent

Stysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many options for food and recommendations. Hours of service and restaurants are convenient. Distance to shopping, outside bars and entertainment are near by. Rooms are clean and beautiful. All staff throughout the hotel are very friendly and helpful. YAJAHIRA from guest services made our stay extra special and easy with everyday updates of hotel activities and helping with my romantic dinner on the beach for my proposal. I would highly recommend and stay here again.
Stayed 5 nights in Jan 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, our butler Yajahira was nothing but amazing. The property and rooms were very clean. The beach was beautiful. We would have given a 5 star rating but unfortunately the food wasn’t the best. Good options nearby if you want to go off resort and pay.
Stayed 10 nights in Jan 2025

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew Cameron

Stayed 7 nights in Jan 2025

8/10 Good

Judith May Nicolle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great size resort for walkability. Staff and service was great. Not very many dining options but Oriental and Italian restaurants were terrific. Pools are too cold and the hot tub was barely warm. Ocean is often too rough for swimming here. If you just want to relax, eat and imbibe, this is your resort
Stayed 7 nights in Jan 2025

8/10 Good

Tanvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Oceanview from the room, clean, good food. good pool, buffet restaurant staffs need to be more friendly. Not enough entertainment in the resort.
Stayed 5 nights in Dec 2024

8/10 Good

Trevor

Stayed 7 nights in Jan 2025

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service
The property is under renovation including one tower and the main pool/hot tub. Most all of the staff are wonderful and very friendly, especially our butler Jessica. But upon checkin there’s a very heavy pressure to sit for a membership club sales pitch,, and that push continues for most of your stay if you don’t do it on your first day. It’s fine to offer the opportunity, but it felt really pushy and as though you didn’t have an option but to sit through it. One of the restaurants was closed throughout the whole stay, and others closed periodically for private parties (one of which we were invited to as part of our Expedia VIP experience). The fire show was really nice. The beach is absolutely gorgeous.
Stayed 5 nights in Jan 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Dec 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Many iguanas and birds beautiful plants very green and clean place helpful staff😄
Stayed 5 nights in Jan 2025

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort. Staff were incredible and helped with every request. The nightly entertainment was lots of fun. Food was great at all the restaurants as well as the buffet.
Stayed 9 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, service great I will definitely come back
Stayed 7 nights in Jan 2025

10/10 Excellent

Kimberly Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful. There was a lot of construction going on to make upgrades when we went, but would go back.
Stayed 6 nights in Jan 2025

6/10 Okay

Rhiannon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was our first and only all-inclusive stay we have done. I cant say that it is for us. The room itself was great, easy to check in and out, but theres a few things we did not like about the resort. Some of the staff were very friendly and helpful, our personal concierge was wonderful, but it seems like all the other staff are not on the same page. They will constantly tey to up sell you beyond the timeshare pitch they really push you do to. The food was not good, bland tasteless, limits on what you can wear (ar a beach resort) what food you can take to your food. It sustains you but doesnt taste like anything. The wait staff will take forever to bring tou a dri k because they run around everywhere and dont seem to take note of who to help first, the secrions of staff dont seem to know whats going on between each other so you will have staff tell you to go here for this then the staff there will tell you no thats wrong etc. The shear amount of staff that co stantly fight for your attention push for them to help you makes ot confusing who to tip and they get annoyed when you dont. They have an app for room service but its basic food and they dont have a section for drinks to be ordered. It is not worth the money, maybe if you have kids and like bland food.
Stayed 6 nights in Jan 2025

10/10 Excellent

Megan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start? This place was a slice of heaven when wanting to disappear from the real world. Service was hands down, amazing. We encountered several staff who went above and beyond. Starting from Miriam (spelling?) In concierge, she was fantastic and very helpful. Then we had Daniel the ambassador of Expedia and guest services. He helped guide us to appropriate places and was very accommodating. He even scheduled us reservations for Koi restaurant and messaged every day to see if we needed anything. Then we had several interactions with Hector, Diana, Alicia, Gerado from the buffet/food places & bell hop/valet. These people are seriously amazing and are what make us want to come back. I cannot express how amazing the customer service was. Now onto food, the buffet was decent given it was a buffet. The selection each time/day for breakfast/lunch/dinner was different and did not disappoint. Koi restaurant was delicious (we did the teppanyaki). The show and service was great. The Italian restaurant was some seriously delicious food. The service was above par and we left very full. Angel at munchies & the buffet who was cooking food on the spot was a pleasure and always attentive. The taco grill was pretty good when you wanted quick tacos and didn't want to leave the resort. Our room, we stayed in a premier ocean front room. Great views and spacious. We loved the shower!! Daily housekeeping & restocked mini fridge.
Stayed 6 nights in Jan 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and small resort but definitely needs more entertainment options. They need to work more on their shows. Food is ok
Stayed 5 nights in Dec 2024

8/10 Good

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 7 nights in Jan 2025

8/10 Good

Fenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancé enjoyed the resort. To be fair we didn’t spend much time in the resort but none the less, it was a great place to stay. One thing that I found particularly upsetting was the way in which they try to get you on a timeshare. Like aforementioned, we didn’t spend much time in the resort so when they pulled me and her away to try to get us on a timeshare it was a big waste of time. It also seemed like they were annoyed at us saying no at the end because one of the salesmen ripped up the “survey” they were getting from us. Now I say “survey” because it just seemed to be another tactic to get us on an offer. As a person in sales, the frustration is understandable but it truly is unacceptable to present those emotions in front of a client in such a way. The staff was super friendly and always made me and her feel welcome. The drinks were also very great. When it came to the food, I will definitely say we had significantly better lunch and dinner outside of the resort, but the breakfast was a great way to start the morning. The view from our room was great. Great place to stay for a great time in Cancun.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dayvid Alaa Matti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were friendly. The internet was not very good and the gym had no air conditioning and the equipment was old.
Stayed 7 nights in Jan 2025

10/10 Excellent

Francis L, Terrace Bay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this resort is wonderful. The beach and pool areas are kept very clean and there are plenty of loungers around so no need to reserve early. The towel service was lovely. I was able each day to get as many towels as I wanted and refresh them throughout the day. There are 2 places to swap towels and I found that convenient. The hotel and restaurants are maintained meticulously well with a cleaning standard that I appreciate. Cleaning service included daytime cleaning as well as evening tidy up and turn down service. Butler service was top notch. Jessica went out of her way to explain every day what the activities were around the hotel for day time and evening time and arranging anything we needed. The food is spectacular, especially enjoyed the hibachi and the menu at Koi )the Japanese specialty restaurant). Amazing food. Top shelf liquor available on request. Few things to note : our air conditioning didn’t work throughout our stay. We called for maintenance twice and although the service men said they fixed it they did not actually fix it. We slept with our patio open instead (6the floor) Hotel is currently under renovation, People to note: Fermin (sp.) the breakfast chef Yolanda, Erika, Hector 1 were excellent beach and pool side servers. Top notch. Hector 2, and Carlos are beach bar chefs and were lovely and jovial. Angel at the lobby bar will make you any kind of fancy drink you can find off google. Excellent bar chef.
Stayed 10 nights in Jan 2025