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4.0 out of 5

"Positive: - Hotel right in front of the beach so very nice views from common areas and some rooms. - We were told that we had a partial ocean view b ... " More

By a verified traveller on Tue 27 Dec 2022

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Standard Studio

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Hotel Casa Maya. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools. This comfortable aparthotel has 321 apartments over 8 floors. Each apartment offers free WiFi and a balcony.

  • Each apartment offers a balcony, a flat-screen TV and a microwave
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at La Veranda
  • Buffet breakfast served daily for a fee
  • Splash around at the water park or swim in the 2 outdoor pools
  • Services include babysitting, free food shopping service and dry cleaning/laundry
  • On-site recreation includes a gym, basketball and volleyball
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to spaciousness and overall comfort
  • Just a 3-minute walk from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Airport and local-area shuttle service available for a fee

Hotel Casa Maya ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Casa Maya

Couples (1) Family (1)
4 out of 5
Positive: - Hotel right in front of the beach so very nice views from common areas and some rooms. - We were told that we had a partial ocean view but could only see palm trees and a rooftop, it was ok though. - The studio/apartment, very big. - Service is nice but nothing extra, nice to have laundry service for a cost General: - This hotel is mainly for Mexican Tourists and other Latin American community Tourism, Maybe because the prices are cheaper than the rest of the hotels in Cancun, This makes that people are quite loud the pool which is small, is constantly full with lots of kids & if you want sunbeds you must reserve quite early with your belongings or you will not get a sun bed at all. Negative: - At the kitchenette, there were no plates or cutlery or anything at all that you can use if you want to cook. Probably cause they want you to consume at the restaurants, which are extremely expensive and quite bad, and there are not many other options around the hotel. - Hotel is far from the main hotel zone, and pretty much anything else. You need to get transportation like a taxi or local bus (those are at your own risk). We did find a nice taco place nearby about 1km walking from there, with authentic tacos and fair prices. *Los Chachalacos* - Common places like pool, beach and restaurants are very full and loud all the time. - Expensive and I mean they really take advantage of the fact that there is pretty much nothing else around you. We stayed 3 nights

Posted by on 27 Dec 2022

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4 out of 5
Very good for families with small children. Good value for money. Nice breakfast. Upgrade to a suite was worth it so we got a balcony.

Posted by on 17 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Hotel Casa Maya

Hello Marie-Josee, thanks for taking the time to write us a review.

About the Hotel Casa Maya - Near Langosta Beach

Location Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO 77500

Renovations + Closures

This property is closed from 1 November 2023 to 31 December 2024 (dates subject to change).

This property will be closed from 1 November 2023 to 31 December 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Bring your whole family to Hotel Casa Maya for summer fun including 2 outdoor swimming pools, the water park (surcharge) and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a health club, a garden and a terrace. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.

  • 321 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Casa Maya offers 321 accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature down duvets. Microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Down blanket
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

La Veranda – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

A complimentary food shopping service is offered and room service (during limited hours) is available.

Nearby Activities

A marina, a health club and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorised watercraft on site
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Hotel Casa Maya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Casa Maya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 370 for adults and from MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (return, maximum occupancy 8)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.