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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Terrace/patio
Property video
4 restaurants, lunch served, local cuisine
The Level Room Swim Up | View from room
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.6 out of 10
Exceptional
(22 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 1

Suite Junior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • Ocean view
  • 104 sq m
  • Sleeps 1

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 1

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About this property

Melia Casa Maya Cancun All Inclusive

Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.
Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, volleyball, and a playground
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness center, a garden, and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 485 reviews
Rating 8 - Good. 127 out of 485 reviews
Rating 6 - Okay. 62 out of 485 reviews
Rating 4 - Poor. 26 out of 485 reviews
Rating 2 - Terrible. 33 out of 485 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Breanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All areas were very clean. Loved the water park. Very big beach. Nice pool. Overall great just very small resort.
Stayed 1 night in Feb 2026

8/10 Good

ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Rooms were really clean and spacious. Entire property was really clean. Had great water fun for the kids. Beautiful beaches. Great overall family resort. Could use a few upgrade on the games amenities, ie. pool tables, foosball tables, pickle ball and tennis equipment.
Stayed 9 nights in Feb 2026

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Stayed 2 nights in Feb 2026

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This place is gorgeous!!😍
Stayed 1 night in Feb 2026

6/10 Okay

Zeenat

Liked: Cleanliness, property conditions & facilities
The room was clean but there was only one swimming pool for all the guests and the beach was too small. I felt we were squeezed all in small space. Beside that employees were kind and food was ok nothing special
Stayed 3 nights in Feb 2026

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean, food was great, small resort easy to get everywhere, very kids friendly, location wasn’t the best if you love walking down the beach it’s beside a locals beach and pier and the other side is too rocky to walk around. Staff was a bit rude but overall had a great stay!
Stayed 7 nights in Feb 2026

10/10 Excellent

Paul

Stayed 6 nights in Feb 2026

10/10 Excellent

Afrim

Stayed 8 nights in Nov 2025

8/10 Good

Corey

Travelled with family
Room was clean! The resort had decent food, amazing service from staff however the beach was dirty, there was poop all over the beach. I asked staff and they said it was turtle poop but they should have someone clean the beach a couple times a day with a pool net or something.other then that the resort was tremendous.
Stayed 8 nights in Feb 2026

10/10 Excellent

Jeannette

Stayed 7 nights in Feb 2026

4/10 Poor

Denis, San Jose

Travelled with family and small children
Liked: Cleanliness
We paid a premium price expecting a high-quality experience, but we left totally disappointed. The "renewed" buildings and rooms are just a superficial paste-and-paint job; they still feel old, and fixtures like faucets and toilets were never replaced. The most unacceptable part was the safety. The kids' area is old and neglected. The pool needs repainting, and the slides are NOT safe. My 9-year-old son used the slide once and got an ugly scrape on his leg, which completely ruined our vacation vibe. Furthermore, the constant harassment from the "Circle" membership sellers (the modern version of 90's timeshares) is exhausting. They are annoying, aggressive, and do not respect your vacation time. To be fair, the main food was very good. However, the desserts were poor, and the entertainment was severely lacking—no high-quality shows, just someone singing by the pool. This is an expensive hotel that absolutely does not deliver the value, safety, or peace you pay for. Avoid.
Stayed 3 nights in Feb 2026

8/10 Good

Breanne

Stayed 2 nights in Feb 2026

8/10 Good

Donna-Joe

Stayed 7 nights in Dec 2025

8/10 Good

Christina

Stayed 10 nights in Jan 2026

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Me encantaron las habitaciones muy grandes y con una súper vista .
Stayed 6 nights in Jan 2026

10/10 Excellent

Alondra

Stayed 7 nights in Nov 2025

10/10 Excellent

Tina-anhthu

Stayed 5 nights in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
This place is really special. Staff was very attentive from the moment we arrived. Amenities and food are endless. Kids loved the Waterpark they spent hours enjoying. The towels at the pool are soft, fluffy and long. We had a 2BR/2BA Suite it was very spacious and clean. We really enjoyed the robes and slippers in the room. I was just a little upset that we had to check out 2 days early due to the storm on the eastern seaboard as our flights got canceled and re-booked, when we checked out we were told that we would be able to get refunded for those 2 days however when we got home and tried to get it we were denied. Only reason i have 4* and not 5.
Stayed 3 nights in Jan 2026

6/10 Okay

William J

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026

8/10 Good

Blair

Liked: Cleanliness, amenities, property conditions & facilities
The kids splash park and water slides were a hit with our kids.
Stayed 7 nights in Jan 2026

6/10 Okay

kathryn

Travelled with partner
The room didnt smell good, there was trash left behind from puror guests, food was mediocre, the whole place was disorganized
Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Very family friendly. Food was okay. Beach was wonderful. Would definitely book again
Stayed 4 nights in Nov 2025

6/10 Okay

Lisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was beautiful and clean. Staff were helpful and friendly. The buffet is needs a huge makeover. Not enough selection, food is recycled too often. Meat is dry and overcooked. Same food everyday. The system they use to make reservations for the restaurants is poor. We tried all week to get into the Italian restaurant. We stood in line, we used the app, we tried a few mins before as instructed, but were never able to get a spot. Our biggest grievance was the food. We travel extensively and this was by far, the worst food in any resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tyneisha Katrina Martin

Stayed 2 nights in Jan 2026

10/10 Excellent

Byung

Stayed 6 nights in Jan 2026

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