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Melia Casa Maya Cancun All Inclusive

4.0 star property
VIP Access

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Exterior
Property video
4 restaurants; lunch served
3 bars/lounges, lobby lounge
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(31 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.4 out of 10
Exceptional
(30 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Melia Suite Garden View with Balcony

  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Down duvets, minibar, soundproofing, iron/ironing board

Room

  • Ocean view
  • 81 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Melia Casa Maya Cancun All Inclusive

Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.
Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, volleyball, and a playground
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Some rates at Melia Casa Maya Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This beach property also offers a 24-hour fitness center, a garden, and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

All-inclusive room rates at Melia Casa Maya Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 276 out of 548 reviews
Rating 8 - Good. 135 out of 548 reviews
Rating 6 - Okay. 71 out of 548 reviews
Rating 4 - Poor. 29 out of 548 reviews
Rating 2 - Terrible. 37 out of 548 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an excellent resort. Clean, fun activities for all ages, and great food.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Lorna J

Liked: Cleanliness, amenities, property conditions & facilities
Good food, lots of activities, great beach, comfortable rooms, nice pools
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Great all inclusive family hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Stayed 11 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rudy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort i cant wait to go back !
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes was activities for the kids and a few for the adults
Stayed 6 nights in Mar 2026
Verified

8/10 Good

alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!!!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Marshall D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Iosua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Really nice hotel with excellent services. Highly recommend it for families with kids.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Todd Charles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Very good place , nice people
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

William J

Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
So good!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel stay in well over a decade. Great service, food and atmosphere.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff and amenities
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing. So glad we went with the upgrade to the Level. Very much worth it considering the amenities. Great beach access and kid friendly. Could not ask for more. Thank you!
Ocean view
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Yes it was very clean I had a great time there and planning to go back
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Blair

Liked: Cleanliness, amenities, property conditions & facilities
The kids splash park and water slides were a hit with our kids.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and Monica the cleaning lady was amazing and so helpful.
Stayed 7 nights in Feb 2026

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