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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Terrace/patio
Property video
4 restaurants, lunch served, local cuisine
4 restaurants, lunch served, local cuisine
The Level Room Swim Up | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

8.4 out of 10
Very good
(23 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Suite Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 10

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 1

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 1

View all photos for Room Standard

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 4

View all photos for Apartment Standard

Down duvets, minibar, soundproofing, iron/ironing board

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • Sleeps 6

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About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.
Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, volleyball, and a playground
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness center, a garden, and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 187 out of 385 reviews
Rating 8 - Good. 98 out of 385 reviews
Rating 6 - Okay. 53 out of 385 reviews
Rating 4 - Poor. 20 out of 385 reviews
Rating 2 - Terrible. 27 out of 385 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Gentian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
worst experience ever! Avoid at all cost. EVEN IF IT WAS FREE I WOULD NEVER EVER GO BACK super short staffed & staff will do anything to not work
Stayed 7 nights in Aug 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very beautiful. The staff did an amazing job and the food was fantastic with a range of options available. We stayed at "The Level" which included a number of additional perks such as a couple additional dining options. I don't know if it was entirely worth the additional costs, but for us it was nice to be able to have full access rather than the limitations of the cheaper rooms. We loved the pool, beach and waterpark. In terms of improvements, I would love to see better quality of desserts as they were all under par, as well as additional dining options. I was craving real Mexican tacos but it seemed that they were only really available at breakfast. We would absolutely return to this resort though, we had an amazing time.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jeffrey R

Liked: Cleanliness, property conditions & facilities
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
Stayed 6 nights in Oct 2025

6/10 Okay

MONICA

Stayed 4 nights in Jul 2025

10/10 Excellent

Yin Sim

Stayed 7 nights in Oct 2025

10/10 Excellent

Charles Albert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, property, staff and restaurants were above all expectations. The balcony was nice in the morning, but we could not enjoy it during the afternoon or evening because of the restaurant ventilation being directly below. I can’t say enough about the wonderful staff.
Stayed 6 nights in Oct 2025

6/10 Okay

Griselda

Liked: Cleanliness
Stayed 5 nights in Oct 2025

10/10 Excellent

Ruben

Stayed 3 nights in Oct 2025

10/10 Excellent

Lizett

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and amazing.
Stayed 7 nights in Oct 2025

6/10 Okay

Marine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
Stayed 5 nights in Oct 2025

8/10 Good

Anum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice beach views. Most staff is friendly
Stayed 5 nights in Oct 2025

6/10 Okay

Yi

Liked: Cleanliness, staff & service
Small property , beach is not private. Very limited dining options, buffet was not so great.
Stayed 5 nights in Oct 2025

10/10 Excellent

Randall Philip, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stairs outside of the main buildings did not have hand rails
Stayed 6 nights in Oct 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2025

10/10 Excellent

Rafael, brookshire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small property but need to retraining the waitress
Stayed 4 nights in Sep 2025

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was all inclusive but with a lot restrictions
Stayed 3 nights in Sep 2025

8/10 Good

Chad

Stayed 6 nights in Sep 2025

10/10 Excellent

Zoilo Ladislao Ramirez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 5 nights in Sep 2025

10/10 Excellent

Hevish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience for the price. Food is so good! About 4-5 days is a perfect time to stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Joanne, Winnipeg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the resort is equisite. Bonus points for the powder-like sand by the beach, my little boy really enjoyed a lot. Food options are also great, different everyday. My only suggestion, more kid-friendly spaces (Kidsdom is under reno); Hopefully some playarea as well by the beach.
Stayed 5 nights in Aug 2025

10/10 Excellent

Edgardo Jr

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Experience ever.
Stayed 5 nights in Aug 2025

8/10 Good

Indera Kumari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that need improvement is food quality food quality is average if they improve in food quality hotel will be 10/10 clean beach very clean pool excellent room as well
Stayed 5 nights in Aug 2025

10/10 Excellent

moses

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
Stayed 7 nights in Aug 2025

8/10 Good

Aprille Noraine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Aug 2025

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