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Sandos Cancún All Inclusive - Adults Only

4.5 star property
VIP Access

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3 outdoor pools, pool umbrellas, pool loungers
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
Caribe Suite
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

8.0 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Suite

Laguna suite

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room

Deluxe room

8.4 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of Sandos Cancún All Inclusive - Adults Only's great beach location. During your stay, you're just a quick walk from Ballenas Beach. Free WiFi in public areas, free self parking, and 3 outdoor pools are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the clean accommodations
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from El Rey Ruins
  • Airport and local-area shuttle service available for a fee
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

There are 5 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1041 out of 2178 reviews
Rating 8 - Good. 515 out of 2178 reviews
Rating 6 - Okay. 356 out of 2178 reviews
Rating 4 - Poor. 143 out of 2178 reviews
Rating 2 - Terrible. 123 out of 2178 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Banafsheh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Nov 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff here is incredible!! From the front desk to restaurants/bars staff to house cleaning to activity staff....all were very welcoming, friendly, and helpful 😍 Our room and bathroom were spotless and bed/pillows were comfortable. The minibar was restocked daily.
Room with balcony
Bathroom with separate area for toilet.
Separate shower
Seasons Restaurant
Stayed 6 nights in Dec 2025

10/10 Excellent

emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was absolutely amazing—gorgeous grounds, beautiful views, and an overall incredible experience. The only small improvement would be adding a few more poolside bars, but aside from that it was a perfect stay. 10/10 would definitely return
Stayed 4 nights in Jul 2024

6/10 Okay

Jacquelyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was fine. For the most part the employees were nice. The food, except at the Masquerade, was terrible. How do you not have an omelet station?! The drinks, terrible. Very dated. We try to go to Cancun 3 times a year. This was, hands down, the worst. I've never given a review this bad, but it's definitely warranted.
Stayed 5 nights in Dec 2025

8/10 Good

Frederick

Travelled with partner
The beach is alway great and the staff were very courteous and friendly.
Stayed 14 nights in Nov 2025

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome resort
Stayed 3 nights in Dec 2025

8/10 Good

Michael

Travelled with group
Liked: Amenities
The staff were the highlight of our stay. Most were friendly and charming, and a lot had a good sense of humour. The food was mostly good even though it left myself and others with bad stomachs. The cleanliness was okay but somethings need to be changed like the lampshades that had mold on them, and shower head that I had to tigthen myself to get to work okay. Overall it was good for the price but if you're seeking luxury I would not recommend going here.
Stayed 11 nights in Nov 2025

2/10 Terrible

Sadaf

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we could see the beach but staff was rude. Don’t ever go to the spa. They quote you a price and charge
Stayed 3 nights in Nov 2025

6/10 Okay

Nicole Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Friendly staff. Not enough loungers on either the beach or pool unless you paid an extra fee for a cabana.
Stayed 5 nights in Nov 2025

10/10 Excellent

Callena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Italian great Buffet hit or miss Drinks great Entertainment amazing Staff great Teppanyaki amazing
Stayed 8 nights in Nov 2025

6/10 Okay

Jasmine Mae

Liked: Staff & service, property conditions & facilities
There was not enough pool seating for people that did not want to pay for the cabanas.
Stayed 5 nights in Nov 2025

2/10 Terrible

Yasmin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My recent stay at this hotel was far below expectations. The cocktails were consistently weak and poorly mixed, and food took an unusually long time to arrive—even simple orders often required long waits with little communication from staff. The service was the biggest disappointment. Staff at the entrance were especially unhelpful, and I experienced a couple of rude interactions with the doormen, who seemed irritated by basic questions or requests for assistance. It created an unwelcoming first impression that carried through the stay. The room itself was fine—clean and reasonably comfortable—but minor maintenance issues and the overall lack of attentive service made it hard to enjoy. Even other guests I spoke with mentioned similar concerns. In the end, the hotel has potential, but the poor drink quality, slow food service, and unprofessional staff left me dissatisfied and unlikely to return.
Stayed 5 nights in Nov 2025

6/10 Okay

Carolyne

Stayed 7 nights in Nov 2025

8/10 Good

Zanaida

Stayed 3 nights in Nov 2025

10/10 Excellent

dean

Liked: Cleanliness, amenities, property conditions & facilities
Really fun place
Stayed 6 nights in Oct 2025

6/10 Okay

Gunmeet singh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness & hygiene was so terrible of the room. There was a flood from the fridge which was not cleaned effectively and neither were we ever offered a room change even upon multiple requests.
Stayed 5 nights in Nov 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Did not like the fact that the resturants do not take reservations but when you walk up thay tell it will be about an hour. Reason-- lack of cooks and servers. buffet had plenty. most staff could not speak english which was very frustating. could use better nightly entertainment
Stayed 4 nights in Nov 2025

10/10 Excellent

victor, winthrop

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean,activity at pool was awesome
Water at beach very clear
Stayed 9 nights in Nov 2025

4/10 Poor

Joe

Disliked: Amenities, property conditions & facilities
The pools were all cold, the doors and frames had mold, there were long waits at the restaurants or we just couldn’t get in at all. Only the royal elite members got the good quality drinks so we had to drink the cheap stuff. The soda selection was limited. Not enough beach chairs, not enough pool chairs. Just poor quality facility all around. Staff was good though
Stayed 6 nights in Nov 2025

8/10 Good

Migdalia

Sandos was really nice a little lay back,staff was very nice... I think they should have more activities.
Stayed 4 nights in Nov 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful resort. Really enjoyed our stay here. Unfortunate that the outdoor stage was being renovated for the days we were there for the outdoor entertainment, but other than that I’m really happy with the overall experience. The food was also pretty good ! Buffet was awesome.
Stayed 5 nights in Nov 2025

4/10 Poor

Craig

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Stayed 5 nights in Nov 2025

2/10 Terrible

Sanjay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terru
Stayed 3 nights in Nov 2025

10/10 Excellent

jeffrey

Stayed 5 nights in Nov 2025