29 Sep 2020 by Florencia
Dear Guest, Thank you for taking the time to provide us with such positive feedback after your visit to The Westin Cape Town. We are extremely grateful for your comments and look forward to welcoming you back in the near future. Warm regards, Leon Meyer General Manager
10 Apr 2018 by Florencia
Dear nabeela, Thank you for taking the time to provide us with feedback after your recent visit to The Westin Cape Town. We are grateful for your visit and valuable feedback. We can see based on your feedback that we have fallen short of your expectations with regards to housekeeping services and apologize for that. I am happy to inform you that we are in the process of giving our rooms a much needed update starting from end of May this year and look forward to welcoming you back in the future to experience this. Regards, Florencia Guest Experience Manager
3 Apr 2018 by Florencia
Dear Nabeela, Thank you for taking the time to provide us with feedback after your recent visit to The Westin Cape Town. We are extremely grateful for your visit during the Two Oceans Marathon. Based on your feedback we can see that there are areas that we've fallen short during your visit, please accept my sincerest apology in that regard. I can assure you that your feedback will be shared with our teams in order to improve our services and operations. I am happy to inform you that we are in the process of updating our rooms look and feel starting from May this year, I sincerely hope that you will consider visiting us again in the future to experience the new rooms. I look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager
7 Jan 2019 by Florencia
Dear Kristian, Thank you for your amazing feedback after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and comments and look forward to welcoming you back in the near future! Regards, Florencia Guest Experience Manager
19 Dec 2018 by Florencia
Dear Guest, Thank you for your wonderful feedback regarding our beautiful views after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager
The Westin Cape Town offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5877 square feet (546 square metres) and includes conference rooms. A fitness centre, a sauna, and spa services are also featured at the luxury The Westin Cape Town. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cape Town hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)
The Westin Cape Town offers 483 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Louis B's Bar and Lounge – This bistro specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Thirty7 Showkitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Raleigh's Bar – This bar specialises in international cuisine and only serves light fare. Open daily.
24-hour room service is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Heavenly Spa by Westin has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a spa tub.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
The Westin Cape Town offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.