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Hyatt Carmel Highlands

4.0 star property

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Photo gallery for Hyatt Carmel Highlands

Fireplace
Exterior
Reception
Premium bedding, down duvets, pillow-top beds, in-room safe
Couples treatment room(s), hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
120 Highland Dr, Carmel, CA, 93923
  • Place, Gravity Garden
    ‪8 min walk‬
  • Place, Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Place, Point Lobos Ranch
    ‪13 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(15 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Big Sur Suite, 1 Bedroom, Ocean View

Big Sur Suite, 1 Bedroom, Ocean View | Living area

Big Sur Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Point Lobos Suite, 1 Bedroom, Ocean View

Point Lobos Suite, 1 Bedroom, Ocean View | Living area

Point Lobos Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

Townhome, 1 Bedroom, Kitchenette, Ocean View | Living area

Townhome, 1 Bedroom, Kitchenette, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 83 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Daily full breakfast for a fee
Hyatt Vacation Club At Highlands Inn
  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
4.4 out of 5, Excellent, 246 reviews
The price is €482
includes taxes & fees
20 Apr - 21 Apr
Hyatt Vacation Club At Highlands Inn

About this property

Hyatt Carmel Highlands

A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a hot tub are onsite.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and DVD players. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 54-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
Our customers tell us they can't get enough of the helpful staff at Hyatt Carmel Highlands. During your stay, you'll be within walking distance of Point Lobos State Natural Reserve. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to hot stone massages at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym
  • Just a 1-minute drive from Point Lobos State Natural Reserve and 14 minutes from Monterey Bay
Hyatt Carmel Highlands offers its guests a full-service spa, an outdoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A fitness center, spa services, and a terrace are also featured at the family-friendly Hyatt Carmel Highlands. Self parking and valet parking are free.

This 4-star Carmel resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.57 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Carmel Highlands
Carmel Highland Inn

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 896 reviews
Rating 8 - Good. 179 out of 896 reviews
Rating 6 - Okay. 115 out of 896 reviews
Rating 4 - Poor. 70 out of 896 reviews
Rating 2 - Terrible. 40 out of 896 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Ajay

Disliked: Amenities, property conditions & facilities
Old property, with ocean views, not worth the cost. Overall good staff.
Stayed 2 nights in Dec 2025

4/10 Poor

Ashley

Travelled with partner
Disliked: Amenities
while the welcome drink was a nice touch, the hotel is located in a lower area with many stairs, which made carrying luggage quite challenging. The loading zone was small, so loading and unloading was inconvenient. Note this hotel does not have elevators so be aware of this when you travel with elderly family members or friends.
Stayed 1 night in Dec 2025

6/10 Okay

Bruce

Stayed 2 nights in Dec 2025

6/10 Okay

Ksenia

Liked: Staff & service
Over
Stayed 1 night in Dec 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel has a beautiful scenery. The service was excellent. I would love to come back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Eric A. and Bertha A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room, very nice and comfortable. Such friendly staff too! I am quite content to be here! We have an ocean view, but we arrived at night so I have yet to see what kind of ocean view it is. I’ve been in many ocean-view rooms, I hope this room does not disappoint when I check in the morning.
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view was worth it! Had a great stay would definitely come back.
Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence

Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean rooms and magnificent views of the Pacific.
Stayed 5 nights in Dec 2025

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is gorgeous and well run. Great views of the coast! Tracy at the front desk was great!
Stayed 2 nights in Dec 2025

6/10 Okay

Ghassem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As I indicated in m y email to Expedia, I was charged for resort fee, county and state fee and taxes when my Expedia purchase clearly stated that "what you see is wht you get". Additionally my room did not have a fireplace as I had paid for. The parking was on an uphill deadend street, the only way out was to bakck up down a hilly street making it hazardous.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robizon

Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Dec 2025

10/10 Excellent

Maija Liisa

Liked: Cleanliness, staff & service, room comfort
Beautiful views, lovely staff. Furniture in our room was dated motel like, view from the balcony made up for it. Bed was good. Kitchenette consisted of Keurig coffeemaker. Housekeeping provided us with wine glasses and few utensils we requested. Bathroom was fine.
Stayed 3 nights in Nov 2025

8/10 Good

Lauren

Stayed 1 night in Dec 2025

10/10 Excellent

tatiana

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Travelled with partner
Amazing balcony view, clean rooms. Beautiful breathtaking property ocean views. This is my favorite vacation stay I have ever experienced. Jacuzzi overlooking the ocean on a hill.
Stayed 1 night in Dec 2025

2/10 Terrible

Dawn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We got an ocean view room but was given an ‘Ada’ room lowest on property which wouldn’t even be accessible for wheelchair users. Room is supposedly refurbished: full kitchen but absolutely no closet, drawers, or even mischief space in bathroom for toiletries. 1 night stand so my husband had to put his toiletries along ledge of fireplace & hang his shirt on the tv. The bathroom light went on with any movement in the room all night long. Fireplace pretty tho. We wouldn’t stay here agsin
Stayed 2 nights in Dec 2025

6/10 Okay

Zheng

Liked: Staff & service
The price is too expense to justify the outdated building and room.
Stayed 1 night in Nov 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Donald

Liked: Room comfort
The place is dated, all rooms require a hike, parking is limited, access to food and drink limited on Monday, while the room had reasonably nice interior, you could hear people walking on floor above, so poor design when building, the scenes were beautiful, nice balcony, that's why people are going there
Stayed 1 night in Nov 2025

4/10 Poor

Adrienne

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Very basic. Less than impressive customer service. Not luxury except for the view.
Stayed 1 night in Nov 2025

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View restaurant great
Stayed 3 nights in Sep 2025

2/10 Terrible

Nora

Bad check out experience, car wasn't ready, no one available to help with bags. Only one very helpful gentleman working the front desk (he was the only one working in the hotel period!). Almost missed my flight!
Stayed 1 night in Nov 2025

8/10 Good

patrick

Room was
Stayed 1 night in Oct 2025