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Hampton Inn by Hilton Charlotte/Matthews

3.0 star property

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Photo gallery for Hampton Inn by Hilton Charlotte/Matthews

Lobby
Exterior
Terrace/patio
Business centre
Pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
9615 Independence Pointe Pkwy, Matthews, NC, 28105
  • Place, Novant Health Matthews Medical Center
    ‪3 min drive‬
  • Place, Matthews Heritage Museum
    ‪3 min drive‬
  • Place, Stumptown Park
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for One King Bed, Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking

8.6 out of 10
Excellent
(10 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking, Accessible

7.6 out of 10
Good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Doubles Refrigerator Microwave Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Two Doubles Refrigerator Microwave Non-Smoking

8.6 out of 10
Excellent
(16 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hampton Inn by Hilton Charlotte/Matthews

Hotel in Matthews with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a 24-hour business center and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Hampton Inn by Hilton Charlotte/Matthews offers 91 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Matthews hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hampton Inn by Hilton Charlotte/Matthews. During your stay, you'll be close to Novant Health Matthews Medical Center. Features include free breakfast and free WiFi in public areas, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • 14 minutes by car from Spectrum Center and 12 minutes from Bojangles' Coliseum
  • Cats and dogs welcome for a fee
Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 1119 square feet (104 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn by Hilton Charlotte/Matthews. For a fee, parking is available.

This Matthews hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 5.12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,119 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5.12 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn by Hilton Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel Matthews
Hampton Inn Charlotte/Matthews Matthews
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hampton Inn Hilton Charlotte Matthews Hotel
Hampton Inn by Hilton Charlotte/Matthews Matthews
Hampton Inn Hilton Charlotte Matthews
Hampton Inn Hilton Charlotte
Hampton Inn by Hilton Charlotte/Matthews Hotel Matthews

Hampton Inn by Hilton Charlotte/Matthews Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 285 out of 694 reviews
Rating 8 - Good. 208 out of 694 reviews
Rating 6 - Okay. 99 out of 694 reviews
Rating 4 - Poor. 55 out of 694 reviews
Rating 2 - Terrible. 47 out of 694 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location
Stayed 1 night in Nov 2025

10/10 Excellent

Danielle

Liked: Cleanliness
Clean room.
Stayed 2 nights in Nov 2025

8/10 Good

Thomas

Business traveller
No soap in the bathroom, otherwise very nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was immaculate
Stayed 1 night in Oct 2025

10/10 Excellent

David Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the complimentary breakfast and the room accommodations.
Stayed 2 nights in Oct 2025

10/10 Excellent

Casey

Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Travelled with family
Liked: Amenities, property conditions & facilities
Very safe parking. The facility was very nice, clean & the staff welcoming.
Stayed 3 nights in Sep 2025

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and pet friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

jeremy

Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The tv need to be updated
Stayed 1 night in Sep 2025

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Francisco

Stayed 3 nights in Aug 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience and local food
Stayed 2 nights in Jul 2025

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was great, the staff was great. The only complaint was the pool was closed, it was disappointing
Stayed 4 nights in Jul 2025

6/10 Okay

Tanya

Stayed 1 night in Jul 2025

2/10 Terrible

Allen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool hasn’t been operational in months/years even though Expedia said it did. They also did not have the type room reserved available.
Stayed 1 night in Jul 2025

2/10 Terrible

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water heater did not work. Both water in the sink and tub did not drain. When I tried to adjust the temperature on the thermostat on the wall, it fell off. I received no room service on the three days I stayed. I had to go and ask for fresh towels and take out my own trash. It was my worst Hilton experience.
Stayed 3 nights in Jul 2025

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

horrible front desk staff

The toilet was clogged when we arrived and overflowed twice during our stay, both times we were offered a plunger. When we stated we were not plunging the toilet ourselves, we received back talk and attitude. I was very appalled at the unprofessionalism of the front desk staff!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and quiet hotel
Stayed 2 nights in Jun 2025

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
THis is a very old property that is bad need of a full renovation - it smelled musty -the bathroom was "beaten up" - and rough. The breakfast area was marginal, too - as was the breakfast - the only redeeming quality -was the price - which was great!
Stayed 1 night in Jun 2025