4/10 Poor
Sarah
Travelled with family
9 Oct 2025
Disliked: Staff & service, amenities, property conditions & facilities
Will not stay there ever again. This was my second stay at this hotel since 09/2024. Hotel should have been closed while lobby and other renovations were completed as the room did not feel ready for guests. It was clear that the room had been renovated, however several issues occurred: 1- hotel charged my bank card, but then told me the charge failed on their end. Had to use a different card. This charge still remains on my card after almost 24 hours and I must call my bank to fix the issue. Had time allowed, I would have cancelled my booking and left then to stay across the street at the Hilton. Hotel staff were not helpful in trying to figure out the issue. The charge should not have “failed” as they said it did, as the funds to pay for the room were there. 2- Booked room for two adults and one child. There was one wash cloth in the bathroom and no trash can in the bathroom. No shelves inside the shower for soaps, etc. Asked desk clerk for 3 more wash cloths so we would have one extra. We were given only 2 additional wash cloths. 3- No coffee maker in room or lobby due to renovations. We checked out much earlier than we otherwise would have because we couldn’t get any coffee there. 4- No apologies or statements from hotel staff upon arrival about the construction and no mention of the coffee situation. During our first stay in September 2024, hotel staff were very nice and explained the construction. This was not our experience this time. Stay at the Hilton instead!
Sarah
Stayed 1 night in Oct 2025
