Hilton Chicago

4.0 star property

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Photo gallery for Hilton Chicago

Exterior
Property video
Presidential Suite, Multiple Beds | Living area
Bar (on property)
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
720 S Michigan Ave, Chicago, IL, 60605
  • Place, Art Institute of Chicago
    ‪11 min walk‬
  • Place, Millennium Park
    ‪12 min walk‬
  • Place, Shedd Aquarium
    ‪14 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪26 min drive‬

Room options

Mobility Hearing Accessible Two Double Room with Transfer Shower

  • Sleeps 4

Accessible King Room with Shower

  • Sleeps 2

Room, 2 Double Beds

9.0 out of 10
Wonderful
(77 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

  • Lake view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Room, 2 Double Beds, Lake View

7.8 out of 10
Good
(10 reviews)
  • Lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(41 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Lake View

8.6 out of 10
Excellent
(36 reviews)
  • Lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(9 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Partial lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 2 Bedrooms

  • Lake view
  • 87 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Superior Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(9 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Traditional Suite, 2 Bedrooms (Parlor)

  • Lake view
  • 82 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Luxury Suite, 1 King Bed

  • Lake view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Hearing Accessible High Floor Superior King Room

  • Sleeps 2

Accessible High Floor Superior King Room with Tub

  • Sleeps 2

Accessible High Floor Superior King Room with Shower

  • Sleeps 2

Hearing Accessible High Floor Superior Two Double Room

  • Sleeps 4

Accessible High Floor Superior Two Double Room with Tub

  • Sleeps 4

Accessible High Floor Superior Two Double Room with Shower

  • Sleeps 4

High Floor Superior King Room

  • Sleeps 2

High Floor Superior Two Double Room

  • Sleeps 4

High Floor Superior Two Queen Room

  • Sleeps 4

Hearing Accessible King Room

  • Sleeps 2

Room, 2 Double Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Partial lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, 4 Bedrooms

  • Lake view
  • 82 sq m
  • Sleeps 16
  • 4 Single Beds

Room (Parlor)

  • Lake view
  • 34 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

Mobility Hearing Accessible King Room with Lake View and 3X3 Shower

  • Sleeps 2

Mobility Hearing Accessible King Room with Tub

  • Sleeps 2

Mobility Hearing Accessible Two Double Room with 3X3 Shower

  • Sleeps 4

Luxury Suite, 3 Bedrooms

  • Lake view
  • 82 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds, Lake View

  • Lake view
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds

  • Lake view
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds, Non Smoking

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Presidential Suite, Multiple Beds

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Hearing Accessible Junior Suite

  • Sleeps 2

Hearing Accessible Two Double Room

  • Sleeps 4

Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(26 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

One Bedroom Luxury Suite

  • Sleeps 2

One Bedroom King Suite with Parlor

  • Sleeps 2

Two Bedroom Luxury Suite

  • Sleeps 6

Junior Suite

  • Sleeps 2

Standard Double Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

Two Double Room with Lake View

  • Sleeps 4

Two Queen Room

  • Sleeps 4

Two Queen Room with Lake View

  • Sleeps 4

Two Queen Room with Two Bathroom

  • Sleeps 4

Two Double Room with Two Bathroom

  • Sleeps 4

King Room with Lake View

  • Sleeps 2

Room, 1 King Bed

8.4 out of 10
Very good
(107 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, 2 Bathrooms

7.8 out of 10
Good
(17 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Marshall Field Suite

  • Sleeps 4

Suite With Lake View

  • Sleeps 4

Two Bedroom Suite with Parlor

  • Sleeps 6

Similar properties

About this property

Hilton Chicago

Historic hotel with 2 restaurants, 9-minute walk to Buckingham Fountain
2 restaurants, an indoor pool, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Hilton Chicago offers 1544 accommodations with laptop-compatible safes and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hilton Chicago's great location. During your stay, you're just a quick walk from State Street. Features include free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Buckingham Fountain and Art Institute of Chicago
  • Pets welcome for a fee
As a guest of Hilton Chicago, you'll find an indoor pool, a health club, a hot tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, 50 meeting rooms, and coworking spaces are available. Event space at this hotel measures 234000 square feet (21739 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
Herb N Kitchen - This café serves breakfast, lunch, dinner, and light fare.
Kitty O Sheas - This restaurant specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
720 Bar and Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered parking on site (USD 72 per night)
  • Covered valet parking on site (USD 88 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 35 for adults and USD 17 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 720 Bar and Grill
  • Herb N Kitchen
  • Kitty O Sheas

Things to do

  • Bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Free rollaway/extra bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50 meeting rooms
  • Business centre
  • Conference centre (234,000 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (118 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 29 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1927
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 for adults and USD 17 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per night (rates may vary)
  • Covered self parking fee: USD 72.00 per night
  • Covered valet parking fee: USD 88.00 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 60605
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Hilton Chicago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1540 out of 2613 reviews
Rating 8 - Good. 473 out of 2613 reviews
Rating 6 - Okay. 306 out of 2613 reviews
Rating 4 - Poor. 162 out of 2613 reviews
Rating 2 - Terrible. 132 out of 2613 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jamel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Didn’t have breakfast there… checking in I was not greeted, I stood in line while the agent was on his personal cell phone and eventually he looked up. He had no customer service what so ever, and I was put in a room with two beds and he showed no compassion. I had to call to speak to a supervisor about him. I was moved the next day to a room with a king, but with a broken exhaust fan and broken refrigerator. My experience at this property was not great
Stayed 3 nights in Nov 2025

10/10 Excellent

Timas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Nov 2025

10/10 Excellent

Ondalere

Liked: Cleanliness, amenities
Bathroom
Stayed 1 night in Nov 2025

10/10 Excellent

Mike, arcadia

Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Stayed 2 nights in Oct 2025

4/10 Poor

Thomas

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Hilton Chicago is a tired and worn venue with only a few sparks of its former glory. The Grand Ballroom is ornate as is the entry area and staircases that lead up to the ballroom. The burgers at Kitty O’Sheas were good. Aside from that, there are many reasons I will not stay here again: * Decor and furnishings are old and worn * Guest room needed deep cleaning * It is far from North Michigan Ave * Jr. Suite room had very small closet and cramped bathroom * TV interface is clunky * Carpet in common areas and hallways is worn, stained and buckled * Meeting rooms on the lower level are cold, stark and harshly lit with stained and missing ceiling tiles. * There is an entertainment zone across from the check-in dest that distracts from a professional and elegant first impression * Fitness Center charge was very disappointing and not the standard across other hotels. I come to Chicago once a year to have a special experience in addition to the great content of a professional conference but I found myself just wanting to return home. Overall the Hilton Chicago seems to be stuck in a low budget version of the ‘80s.
Stayed 6 nights in Nov 2025

10/10 Excellent

Karen

Stayed 2 nights in Nov 2025

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great staff. Great room.
Stayed 1 night in Nov 2025

8/10 Good

ylli, Garnet Valley

Stayed 3 nights in Oct 2025

10/10 Excellent

Kai

Stayed 1 night in Oct 2025

6/10 Okay

Lisa

Had no view.
Stayed 1 night in Nov 2025

10/10 Excellent

Mirsada

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, stuff so friendly. Loved my room.
Stayed 1 night in Nov 2025

6/10 Okay

Kayla

Travelled with group
Disliked: Cleanliness
The room initially seemed clean until looking at it further. The bathrooms could have been cleaned better. My husband also stepped on a shard of glass in the middle of the night. We didn't even have any glass with us. There was a cockroach in the north lobby bathroom. The staff were very nice however.
Stayed 2 nights in Oct 2025

6/10 Okay

Miriam Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely needs better lighting in the room, the floor smelled stongly of marijuana and they had to come spray our room it smelled so badly. Other than that the room was fine, had great views.
Stayed 1 night in Nov 2025

10/10 Excellent

Scott

Stayed 2 nights in Oct 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Corrie, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and convenience to the iconic Michigan Ave. Walkable to shopping, food, tourist attractions. High end vibes for reasonable prices.
Stayed 2 nights in Oct 2025

8/10 Good

Alan, Ft Collins

Stayed 1 night in Oct 2025

10/10 Excellent

Julia

Stayed 1 night in Jul 2025

10/10 Excellent

Peggy

Stayed 1 night in Oct 2025

2/10 Terrible

Steven

I shortened my stay by two nights. I was optimistic when I booked the room but when I got to it, it stunk — literallly. A strong odor of wet socks and mold could not be overlooked. I requested another room and was quickly accommodated. Unfortunately, this room was not much better. I didn’t smell the mold until I went into the bathroom. I think the shower curtain was to blame. When I went to take a shower, the holes on the shower head were caked with black gunk. After cleaning g it I was almost too tired to clean myself. The last straw was the mattress that felt like a bag of gravel and the television that kept freezing. I came to Chicago to bury the dead, no more aggravation was needed. The next morning I checked out and moved to another hotel. It was cheaper. In better area, and much more comfortable. I can tell the Hilton gets a lot of business and was once probably a good hotel but that is no longer the case. There are so many better and cheaper options in the vicinity to settle on this one.
Dirty showerhead
If the towel is brown after I use it, Shame on me. If it’s brown before I use it, shame on Hilton.
Mold or poor maintenance, I’m. It sure, but I noticed.
Stayed 3 nights in Oct 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought the location was excellent and the cleanliness was top-notch. We will definitely go back.
Stayed 1 night in Oct 2025

10/10 Excellent

Glady

Liked: Cleanliness, property conditions & facilities
Clean Room
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2025

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had gorgeous views and I was able to check in early, around 8am. Accomodating staff. Clean pool and hot tub. Beautiful hotel.
Stayed 4 nights in Oct 2025