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The Lodge at Chichen Itza

4.5 star property

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2 outdoor pools
Royal Bungalow, 2 Double Beds | Terrace/patio
Building design
Garden
Royal Bungalow, 2 Double Beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Bar
  • Spa
  • Breakfast included
  • 24/7 front desk

Explore the area

View in a map
Carretera Merida-Cancun, Km 120, In the heart of Chichen Itza, Chichen Itza, YUC, 97752
  • Pre-Hispanic City of Chichen-Itza
    ‪1 min walk‬
  • Pyramid of Kukulkan
    ‪24 min walk‬
  • Cenote Ik kil
    ‪4 min drive‬

Room options

View all photos for Family Loft

Family Loft

Family Loft

  • 80 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Royal Bungalow, 2 Double Beds

3 bedrooms, premium bedding, minibar, in-room safe

Royal Bungalow, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Bungalow, Jetted Tub (Mayan)

3 bedrooms, premium bedding, minibar, in-room safe

Royal Bungalow, Jetted Tub (Mayan)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Lodge at Chichen Itza

Luxury lodge with 3 restaurants and 2 outdoor pools
Along with 3 restaurants, this smoke-free lodge has 2 outdoor pools and a full-service spa. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request.
The Lodge at Chichen Itza offers 38 accommodations with minibars and safes. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 30-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Temazcal has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.
During your stay at The Lodge at Chichen Itza, you're just a quick walk from El Caracol. Free breakfast, free WiFi in public areas, and 2 outdoor pools are available.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop, and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Treat yourself to facials, massages, or body scrubs at Temazcal
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes horse riding/rentals, hiking/biking trails, and bike rentals
  • Within a 10-minute walk of El Caracol and Pyramid of Kukulkan
  • Airport shuttle service available for a fee
The Lodge at Chichen Itza offers its guests 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the luxury The Lodge at Chichen Itza. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Chichen Itza lodge is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Onsite venue - This restaurant specializes in Regional cuisine. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Lodge at Chichen Itza

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 6300 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
The Lodge at Chichen Itza offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Chichen Itza Lodge
Lodge Chichen Itza
The Lodge At Chichen Itza Hotel
The At Chichen Itza
The Lodge at Chichen Itza Lodge
The Lodge at Chichen Itza Chichen Itza
The Lodge at Chichen Itza Lodge Chichen Itza

The Lodge at Chichen Itza Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 127 out of 205 reviews
Rating 8 - Good. 64 out of 205 reviews
Rating 6 - Okay. 8 out of 205 reviews
Rating 4 - Poor. 4 out of 205 reviews
Rating 2 - Terrible. 2 out of 205 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated
Stayed 2 nights in Mar 2022

10/10 Excellent

Eugenia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
Stayed 1 night in Feb 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
Stayed 1 night in Feb 2022

8/10 Good

Fernando

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Environment and landscapes
Stayed 2 nights in Jan 2022

8/10 Good

Edward, Northampton

Travelled with family
Liked: Cleanliness, staff & service
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
Stayed 2 nights in Dec 2021

8/10 Good

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
Stayed 2 nights in Dec 2021

6/10 Okay

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice...but!

There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy. Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT. The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...
Stayed 1 night in Dec 2021

2/10 Terrible

Olivier

Travelled with family
Disliked: Property conditions & facilities, room comfort

A 2 star hotel at best

Definitely not a 5 star hotel. At best a 2 star. Everything is old, in bad shape and outdated from the 90s. Way overpriced for the service
Stayed 2 nights in Nov 2021

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing.

Such a beautiful place. So relaxing. An awesome staff. Can’t wait to return.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay at Chichen Itza

The Lodge was an absolute find! We found the staff very friendly, the restaurant very good, and the room very clean. The property was gorgeous. We could tell the hotel was just reopening post Covid, but we were so pleased we extended 2 nights. You can see parts of Chichen Itza from the lobby. We would come back
Stayed 2 nights in Oct 2021

8/10 Good

Sofia

Liked: Staff & service
Staff was great hotel was in decline, could be Covid.
Stayed 3 nights in Oct 2021

10/10 Excellent

BLANCA E, Grand Junction

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service,
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to disconnect and be treated like the royalty that has stayed here, this is the place for you.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property located in the jungle, right next to Chichen Itza. We stayed in a traditional bungalow. The property is beautiful and well maintained, the room was clean & the staff was friendly & accommodating. Property is gated so also felt safe. Only con is that you can only acces the WiFi in the main lodge (not a problem for me, but the kids were bummed about it). I hired a private guide for Chichen Itza through the hotel and he was very good. I would highly recommend staying here!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, no private access to the ruins currently due to covid
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
** A must on your vacation list ** I have no words to thanks the beautiful staff at the lodge Chichen Itza. I arrived late and they were waiting for us. They even called us to ensure everything was ok! My family enjoyed every sigle day. This paradise is a place where you go disconnect and reset as a person. My two teens girls and my 5 year old boy had a hard 1st day since wifi is limited but im glad for it because it brought us together as a family. The ruins are the most beautifully thing I've seen (after my wife). But this review is to thanks the beautiful staff. From the front desk to the restaurant to the house keeping personnel. Joaquin thank you for your courteous attention, you made us feel like family. Alex and Francisco two gentlemen at the restaurant always there, day and night working with a smile. Luis and Salomon made a smood check in and check out and answer any question we had. Valerio the bartender always had the beer cold and a good conversation. Genoveva put her gentle touch every day she cleaned our room, always with a smile. Segio and Juan muchas gracias! The hotel opened up about 5 months ago due to covid and its been maintained in spectacularly! My message to all the travelers is to please treat the staff as you would like to be treated. The day we left they all said bye to my family and wished us safe travels. To my Mexican people I humbly ask that you guys take care of our people as they are a national treasure!!!
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning - historical construction with a beautiful setting in the middle of the jungle! The staff was great - very accommodating and did their best to make us comfortable. The property itself was on the upswing - I imagine it was closed for some time due to COVID. The pools were beautiful and the bungalows were clean. The meals and drinks were very reasonably priced and delicious.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed this property. Bungalows in the jungle. Lots of animal nooses. Even frogs on the pathway. Very empty due to pandemic. They drove us to Chichen Itza and back as the private entrance is closed due to pandemic right now. Restaurant was good and fast too. They have their own tours and guides to Chichen Itza also which is nice. Room was spacious and nice. Beds comfy and cozy. Hammock on the porch was fun.
Stayed 2 nights in Jun 2021

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property

The hotel was great, the staff were friendly and helpful, and the grounds and setting are unmatched. We’ve stayed here six times and it never ceases to amaze me.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. The park has some really amazing plants and the birds are wild. Hotel was closed for a while during COVID, but is coming back to life nicely.
Stayed 1 night in Mar 2021

8/10 Good

Ron, Valparaiso, IN

Travelled with partner
Liked: Cleanliness, staff & service
Nice setting, staying in bungalow much better experience than hotel. Nice to have the private entrance into Chichen Itza from the Lodge, main entrance is a nightmare. Bad point, the pools are FREEZING! They’re in a wooded setting and they are in the shade. You got to turn up the heat a little, come on.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique property directly adjacent to the archealogical excavation at Chichen Itza. The service was excellent. We highly recommend going on the 5:00 to 8:00 am guided sunrise tour.
Stayed 1 night in Feb 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great to have a place with an entrance to the site without having to fight the throngs ot tour groups. Very pleasant place to stay - when staying at the cabins, it would be helpful if the sign-posting was a bit better organized - in the evenings we managed to stray when returning (although it's a pleasant walk through the gardens).
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic property is immediately adjacent to Chichen Itza itself making it the go-to lodging in the area. They have special arrangements with the park so we were able to see the sunrise over the ruins. The grounds are lovely; the rooms tastefully decorated. Downsides: the restaurant fare is mediocre except for the midday buffet which is extensive and tasty. The bed in the bungalow was VERY soft (like sleeping in pudding) and directly under the air conditioner's flow. The bathroom floor is treacherous when wet.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020