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Mercure Chur City West

4.0 star property

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Photo gallery for Mercure Chur City West

Exterior
Bowling
Fitness facility
Bar (on property)
Bowling

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Comercialstrasse 32, Chur, GR, 7000
  • Place, Chur-Brambuesch Gondola
    ‪16 min walk‬
  • Place, Rhyetian Railway Building
    ‪3 min drive‬
  • Place, Kanzeli-Brambuesch Ski Lift
    ‪5 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Mountain View

Comfort Room, 1 Double Bed, Mountain View

Comfort Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(9 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 2 Single Beds, Mountain View

Comfort Room, 2 Single Beds, Mountain View

Comfort Room, 2 Single Beds, Mountain View

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Comfort Room, 2 Single Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Corner

Superior Room, 1 Double Bed, Corner

Superior Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Corner

Superior Room, 1 Double Bed, Corner

Superior Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Corner

Superior Room, 2 Single Beds, Corner

Superior Room, 2 Single Beds, Corner

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Corner

Superior Room, 2 Single Beds, Corner

Superior Room, 2 Single Beds, Corner

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Mountain View

Deluxe Room, 1 Double Bed, Mountain View

Deluxe Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Mountain View

Deluxe Room, 2 Single Beds, Mountain View

Deluxe Room, 2 Single Beds, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Chur City West

Pet-friendly hotel with a rooftop terrace connected to a shopping center in Chur
A restaurant, a 24-hour health club, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Mercure Chur City West offers 49 accommodations with free minibar items and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Mercure Chur City West, you're connected to a shopping center and just a quick walk from Bowling Rock 'n' Bowl. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Towers City West Rest.
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Steps from Bowling Rock 'n' Bowl and a 1-minute drive from Chur-Brambuesch Gondola
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3444 square feet (320 square meters) and includes conference space. A 24-hour health club, a rooftop terrace, and multilingual staff are also featured at the business-friendly Mercure Chur City West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chur hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Towers City West Rest. - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CHF 15 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CHF 24 for adults and CHF 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Towers City West Rest.

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Bowling alley
  • Shopping centre

Family friendly

  • Bowling alley
  • Cot (surcharge)
  • Grocery/convenience store
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM
  • Grocery/convenience store
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,444 square feet of conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heated floor
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20.00 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 80.0 per night.
  • Cribs (infant beds) are available for CHF 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 24 for adults and CHF 10 for children
  • Covered self parking fee: CHF 15 per day (in/out privileges)
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night
  • Rollaway bed fee: CHF 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

City West Chur
City West Hotel Chur
City West Hotel Restaurant
City West Hotel Restaurant
Mercure Chur City West Chur
Mercure Chur City West Hotel
Mercure Chur City West Hotel Chur

Mercure Chur City West Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 221 out of 371 reviews
Rating 8 - Good. 128 out of 371 reviews
Rating 6 - Okay. 14 out of 371 reviews
Rating 4 - Poor. 3 out of 371 reviews
Rating 2 - Terrible. 5 out of 371 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

We had a very good experience. Great location, great views and good breakfast at reasonable price. Would highly reccomend.
Stayed 2 nights in Jul 2025

10/10 Excellent

MUNISH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for family
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2025

10/10 Excellent

Margaret

Stayed 2 nights in May 2025

10/10 Excellent

Catherine Marie

Liked: Amenities, property conditions & facilities
convenient
Stayed 1 night in May 2025

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and amenities is good.
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS stay. Comfortable, clean, and convenient.
Stayed 1 night in May 2025

6/10 Okay

lolita

Travelled with partner
Breakfast was horrible and its nor worse 50 chf.
Stayed 1 night in May 2025

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Cleaning
Stayed 3 nights in May 2025

10/10 Excellent

Joan, Wake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and the staff were amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic Alpine Views

The Mercury is a fantastic quiet hotel with views of the alps. The room was exceptional and large with big picture windows. Very comfortable bed. Reception were very friendly and helpful with a variety of places to eat nearby. The only downside was that the hotel is a little distance from the railway station but a regular bus service drops you to the door, so no real issues. Loved it and would stay again. Huge inflatable Lindt bunny on the roof of the shopping centre
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from glass walls. Nice spacious room with necessary facilities. Great location. Helpful reception staff.
Stayed 1 night in Apr 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Do not think it warranted its 4 stars. Room was clean, bed comfortable and lovely bathroom, but some issues with electrics and no access to TV international stations. Restaurant closed Sunday. Not great location. Poor social space so restricted to room.
Stayed 1 night in Mar 2025

6/10 Okay

krishnee, Toronto

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Ben

Stayed 3 nights in Jan 2025

10/10 Excellent

Raymund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the property.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the cable car, quick bus ride into town and train station (bus is free, hotel offer)
Stayed 2 nights in Oct 2024

8/10 Good

Rene

Liked: Cleanliness, property conditions & facilities
10 minute drive from city center. Near shopping mall.
Stayed 2 nights in Dec 2024

6/10 Okay

Aliraza

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t check in after 10pm. You will have to go to another hotel just to pick up keys. If you don’t have a driver or a car you’re in trouble. We checked inn late because our flight was delayed.
Stayed 1 night in Dec 2024

10/10 Excellent

Tim, Upper Ferntree Gully

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice decor, furnishings and ambience. Loved staying here. Attached to a decent shopping centre connected by aerobridge to cinema/restaurant centre with the best burger place for miles (Hans Im Gluck).
Stayed 1 night in Dec 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

viji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, quiet, modern room with a great view. Comfortable bed, good shower. Easy walk from the train station. No dining option for a Sunday night but we were able to find a restaurant at the adjacent shopping centre. Only negative was the weirdly shaped, flat pillow which I had to fold in half to get some sleep.
Stayed 1 night in Oct 2024