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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Bar (on property)
Reception
Premium bedding, in-room safe, desk, blackout curtains
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Courtyard by Marriott Cleveland Airport South
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 999 reviews
The price is €109
includes taxes & fees
1 Mar - 2 Mar
Courtyard by Marriott Cleveland Airport South

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with a 24-hour fitness center and an indoor pool
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport by IHG. During your stay, you're just a quick walk from Big Creek Reservation. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and a sauna
  • Steps from Big Creek Reservation and 13 minutes by foot from Southwest General Health Center
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 12:30 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 338 out of 1002 reviews
Rating 8 - Good. 232 out of 1002 reviews
Rating 6 - Okay. 157 out of 1002 reviews
Rating 4 - Poor. 127 out of 1002 reviews
Rating 2 - Terrible. 148 out of 1002 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Timothy A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast fresh. But pool closed. Would have been nice to know!!!!! Decor a little date but overall nice
Stayed 1 night in Oct 2025

8/10 Good

Heather

Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Stayed 2 nights in Oct 2025

10/10 Excellent

Jennilda C

Stayed 2 nights in Oct 2025

6/10 Okay

Grant

Travelled with group
Disliked: Property conditions & facilities
There was mold on ceiling in bathroom and soap was empty.
Stayed 2 nights in Oct 2025

6/10 Okay

Karissa

Only one elevator appeared to be working and it made terrible sounds. A light bulb was missing from the desk lamp. Notified front desk in evening when checked in. No one could replace it until maintenance arrived the next morning closer to 9 which was after we needed to leave.
Stayed 1 night in Oct 2025

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Yes to the shuttle. I didnt have breakfast there, but the bar/restaurant servixe the night befode was not great, the bartender was not there and the mgr had to fill in. She did great but isnt a bartender. Room was chilly. Water not very hot
Stayed 1 night in Oct 2025

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in, we noticed that we did not have any towels for drying off after taking a shower. I called down to the front desk. They said they would have them brought up nothing happened. We also asked for hand soap as they have liquid hand soap dispenser mounted on the wall. They had plenty of lotion, but no hand soap. Also, the shower caddy that holds the body soap. Shampoo and conditioner was not mounted on the wall. There is mold on the ceiling. Looks like a toilet or the shower above is leaking, causing mold. Overall, this looks like a nice property on the outside yet. It is definitely mismanaged and not well maintained. I have stayed here at least five times in the past 10 years and I have to say this is the worst condition I’ve experienced. I will not be staying here again until Something happens in a positive manner.
Stayed 2 nights in Oct 2025

2/10 Terrible

Susan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was being renovated. 3 Elevators but only One worked and it stopped for a while on 2nd day of our 5 day stay. Restaurant sucked as ran out of menu food. Didn’t want maid service in room but set out trash cans and the maid service didn’t take it for 2 days. Only pleasant thing was the service desk as the guy covering during the day tried to be friendly and accommodating. Never staying at this hotel again!
Stayed 4 nights in Oct 2025

6/10 Okay

Esther

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this place because it had pool and sauna amenities but when we got there it was under construction- so that was sad. However , the driver to and from airport was worth it!
Stayed 1 night in Oct 2025

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
Definitely not worth the price that was paid.
Stayed 1 night in Oct 2025

4/10 Poor

PABLO

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Made reservation ahead and once I arrived the front desk lady did not let me check in until 2pm, then later she said until 2:30 and then until 3pm, she was no friendly at all, she was with her phone all the time, then once I got in, the room was in bad shape, carpet was dirty, didnt look that old in the pictures and during my whole stay they never cleaned the room
Stayed 14 nights in Sep 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We were given a key to a room that was already occupied and we walked in when the other guest was in the shower. And elevators were not working and our room was on the 4th floor. I will never stay at this hotel again. Breakfast was mediocre.
Stayed 1 night in Oct 2025

2/10 Terrible

Cassaundra

Business traveller
Disliked: Amenities, property conditions & facilities
The room was okay. It was clean but my room was also on the 4th floor and the elevators all three went was non-functioning so everybody had to use the stairs. They did not post any signs stating that the elevators was not working. Horrible communication with there customers. Also, the staff did not feel any urgency in calling to get the elevators fixed.
Stayed 1 night in Oct 2025

4/10 Poor

Shannon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty Hotel, Falling Apart

Staff was nice. Hotel was dirty - hair in shower, rusted shower poles, elevator had only one working, toilet paper holder was broken, no sink stopper in bathroom sink, dirt and dust in all of the corners, peeling paint, etc
Stayed 3 nights in Oct 2025

6/10 Okay

PIERRE

Stayed 1 night in Oct 2025

4/10 Poor

Judith, Bancroft

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is very tired. Under renovations. Dan who helped with our bags was amazing. Front desk rude and not helpful at all. Would not recommend to stay here. Rooms were not particularly clean. Definitely needs a good renovation all the way around.
Stayed 1 night in Oct 2025

6/10 Okay

Burton

Travelled with family
Not sure of renovation timeline, or what is being renovated. But, it’s time. Strange speckles on the wall.
Stayed 2 nights in Oct 2025

8/10 Good

Karin

Stayed 1 night in Oct 2025

8/10 Good

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Gregory

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Amber

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night for a early flight. No wake up call ,so set your phone alarm. 24 hr shuttle was a plus. The room was fine, its not the Four seasons but it was clean and great for one night. The bar/ restaurant is a plus !
Stayed 1 night in Oct 2025

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This stay was terrible. The only bright spot was the employees trying to make the best of a bad situation. There was undisclosed construction which made the air quality worse with chemicals and solvents.
Stayed 4 nights in Sep 2025

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2025

10/10 Excellent

noelle angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real happy with the service
Stayed 1 night in Oct 2025