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Santa Catalina, a Royal Hideaway Hotel

5.0 star property
VIP Access

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Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Rooftop terrace
Terrace/patio
Reception
Fitness studio
Outdoor pool, open 10:30 AM to 5:30 PM, pool umbrellas, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available

Explore the area

Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
  • Las Canteras Beach
    ‪3 min drive‬
  • Santa Catalina Park
    ‪3 min drive‬
  • Port of Las Palmas
    ‪7 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite (Premium | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium | 1A1C)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe | 1A1C)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite

  • 30 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room (Family)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room ((Family) 2 Adults + 1 Child)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room ((Family) 2 Adults + 1 Child)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Superior)

Deluxe Room (Superior)

Deluxe Room (Superior)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (1A1C)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Santa Catalina, a Royal Hideaway Hotel

Colonial hotel with 3 restaurants and bars
This hotel features 3 restaurants, an outdoor pool, and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a poolside bar, and a conference center are onsite.
Santa Catalina, a Royal Hideaway Hotel offers 204 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Santa Catalina, a Royal Hideaway Hotel. During your stay, you're just a quick walk from Doramas Park. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • For dining with pool views, stop by Muxgo by Borja Marrero, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Steps from Doramas Park and 8 minutes by car from Cathedral of Santa Ana
Santa Catalina, a Royal Hideaway Hotel offers its guests an outdoor pool and a health club. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 6 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Santa Catalina, a Royal Hideaway Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Colonial Las Palmas de Gran Canaria hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Muxgo by Borja Marrero - Overlooking the pool, this fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required.
Poemas by Hermanos Padrón - This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open select days.
1890 La Bodeguita - Overlooking the garden, this restaurant serves lunch and dinner. Reservations are required. Open daily.
Bar Carabela - Onsite piano bar. Open daily.
Alis Rooftop(Lounge VIP) - This cocktail bar overlooks the ocean and garden. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 27 for adults and EUR 23 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • 1890 La Bodeguita
  • Alis Rooftop(Lounge VIP)
  • Bar Carabela
  • Muxgo by Borja Marrero
  • Poemas by Hermanos Padrón

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1890
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 27 for adults and EUR 23 for children
  • Self parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, access to the hot springs, access to the public bathing facility, and access to the heated pool
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:30 AM to 5:30 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Santa Catalina, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 428 out of 563 reviews
Rating 8 - Good. 95 out of 563 reviews
Rating 6 - Okay. 23 out of 563 reviews
Rating 4 - Poor. 10 out of 563 reviews
Rating 2 - Terrible. 7 out of 563 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An oasis in the city

Excellent hotel - a tranquil oasis in the city. Pleasant environment with friendly and helpful staff. The '1890' restaurant was the only disappointment - merely adequate and less refined than the rest of the hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most enjoyable experience

It was a very very good experience! It’s worth to stay in a suite or junior suite for access to rooftop
Breakfast 10/10
Stayed 5 nights in Feb 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smart tvs needed in all the rooms

Everything was amazing the only thing is they need smart TVs in all the rooms immediately it’s the future most hotels do this. Come on guys
Stayed 4 nights in Feb 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Jacqueline, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public spaces were lovely and the staff friendly, efficient and helpful. Breakfast had plenty of choice and the quality was good. Served on a pretty terrace made for an enjoyable experience. The bedroom and bathroom were extremely attractive but lighting was a little confusing and the room was a tad on the dark side. Our balcony which was supposed to have garden views looked out onto other bedrooms opposite and they were very close. Because of this there was very little sun or privacy.
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night relaxing

It was a very enjoyable & comfortable stay for 2 nights. The hotel was renovated after Covid. Bathrooms are modern & excellent. The spa, pool,breakfast & staff were really good. Nice areas to sit & read. Thank you
Stayed 2 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel of charm

Great hotel and excellent breakfast however the Mediterranean restaurant was awful and expensive. Would not recommend or return great hotel to stay in but don’t eat there
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, well cared for historic building, very professional staff. Highly recommended.
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very luxurious hotel, excellent room with a lot of really good features such as a blind within the window which cuts out all light and a very large mirror which doubles as the tv.
Stayed 5 nights in Jan 2025

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous service at the hotel in all parts. Lovely room with a view. Ate in Poemas restaurant which was a really special treat. The pool at the top of the building is a great space.

6/10 Okay

John Andrew

Liked: Staff & service, property conditions & facilities, room comfort

Should be better for a 5 star hotel

Very limited choice for lunch and dinner. Housekeeping was not good. Otherwise it was a lovely property with mostly helpful and polite staff
Stayed 10 nights in Jan 2025

10/10 Excellent

Miro Sp. z o.o.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch property. Triple A+

Our favourite hotel in Spain. Superb property brilliantly managed. Returning next year.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ravinder, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we could fault is that there is policy on guests reserving sunbeds with a towel very early in the morning, so you often can't get a sunbed in the sun which is part of the reason we were drawn to the hotel, for the pool area, which is lovely.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an older charm but is absolutely up-to-date with amenities and style. It is spotlessly clean everywhere. All staff in every area are knowledgeable, helpful, respectful and very friendly. The only surprise we found was the extra charge to use the rooftop pool area and a bed charge for the wellness pool area. This did not spoil our stay, however. We stayed half board and the food in the restaurant was fabulous. A great choice, well cooked and beautifully presented. The staff in this restaurant were particularly friendly and accommodating (I am ceoliac, so have to be careful). Breakfast choice is vast and I was so pleased to see extra items for gluten free guests. We really did have a lovely time and would most certainly return to the Santa Catalina!
Stayed 9 nights in Dec 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect retreat for a relaxing break
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel great location.
Stayed 4 nights in Dec 2024

10/10 Excellent

Wille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it. 10/10 But was under the impression that we were gonna have a bathtub but there was none.
Stayed 1 night in Dec 2024

2/10 Terrible

Benjamin

Stayed 4 nights in Dec 2024

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of my favourite hotels i have stayed at, the Breakfast in particular is excellent
Stayed 10 nights in Dec 2024

10/10 Excellent

Sury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best. Enchanting hotel with a great spa and Michelin star restaurants. The people and staff were warm and friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Wil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Daryl James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent breakfast with lots of choice and beautiful breakfast setting, wonderful rooms with comfortable bed, the hotel is set I really stunning grounds. Very nice pool which was a bit cold in December, limited food menu pool side for lunch, staff were good but did not walk around taking any drink orders, always had to order each drink at the bars. A high end 5 star hotel, will be back
Stayed 5 nights in Dec 2024

10/10 Excellent

Axel, Gran Canaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Axel at front desk was super professional and helpful
Stayed 1 night in Dec 2024

8/10 Good

Mihai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There are a few aspects here that the management should take into account if they are to live up to their five-star status. We had a lovely stay, good accommodation, good food, but some services need to be improved. The La Bodeguita restaurant, where we had half board included, requires you to call every day and make an appointment. Like any person who goes on holiday where it is warm and you also have a beach, of course you leave. The problem is that when you call to make an appointment, many times no one answers, their excuse is that they are very busy. Coming back from the beach, you go to the restaurant in person to make a reservation but to your surprise you find out that 6, 7, 8 pm is not possible because the tables are occupied. The only thing left is to eat after 8 pm, which we are not very happy about. Then another problem that needs to be solved. The preferential treatment of customers. We do not drink alcohol, so I will only order water or a non-alcoholic beer after the meal. You order from the waiter and he is very unfriendly (and here I would like to specify that only that older gentleman with gray hair and more solid like that) had that behavior), brings you the bottle, which he leaves on your table and that's it. The neighbor at the next table orders a bottle of wine which the waiter brings him and then pours into his glasses. As for these waiters, it is visible from a distance that they are somehow selective with the customers, to not use a harsher word.. Thx
Stayed 6 nights in Dec 2024