4/10 Poor
Helen Regan, Tranent
Travelled with partner
29 Mar 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
If you book this hotel please note that it is not a GB standard 4 star as we thought. We had the smallest room in the hotel with a ‘balcony’ that you could not swing a cat on but managed to fit two small dirty chairs which we couldn’t sit down at together The room was big and the bed was large with great pillows. So a comfortable nights sleep was had.
However we found that the TV remote was not working, thinking it was just batteries these were replaced but the remote did not work for our entire holiday. The shower cubicle was old and grubby with the glass sliding door being covered in mould and the glass cracked, the shower would not drain properly. You also have to pay €3 per night for a locking room safe which is ridiculous. The room is overall very poorly maintained and should not be available for booking until the issues are addressed. Being on the top floor at the end of the corridor, there is a significant breeze which carries the smell from the restaurants into the room which is particularly nasty. Also smoking is rife on the patios which is not for everyone The included breakfast is very good, with a good selection and catering to meat eaters , vegetarians and vegan options.
As part of our stay we had a VIP access to the spa which was lovely and relaxing. The gym is pretty good and the main swimming pool is really good too.
Overall we would not stay here again or recommend anyone to stay here, due to our experience of the room .
Helen Regan
Stayed 7 nights in Mar 2025
