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The Westin Cleveland Downtown

4.0 star property

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Photo gallery for The Westin Cleveland Downtown

Exterior
Creator video - submitted by Tien Chen
Junior Suite, 1 King Bed, Non Smoking, City View
Reception
46-inch LCD TV with premium TV channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Progressive Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(57 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(119 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hilton Cleveland Downtown

  • Pool
  • Pet-friendly
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,151 reviews
The price is €170
includes taxes & fees
1 Oct - 2 Oct
Hilton Cleveland Downtown

About this property

The Westin Cleveland Downtown

Lakefront hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Westin Cleveland Downtown's great location gets high marks from our customers. During your stay, you're just a quick walk from Rock and Roll Hall of Fame. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Masa & Agave Cantina
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 18 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business centre

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cribs (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 940 out of 1572 reviews
Rating 8 - Good. 305 out of 1572 reviews
Rating 6 - Okay. 157 out of 1572 reviews
Rating 4 - Poor. 82 out of 1572 reviews
Rating 2 - Terrible. 88 out of 1572 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and hospitable.
Stayed 2 nights in May 2025

10/10 Excellent

Molly

Stayed 1 night in May 2025

6/10 Okay

dAN

Liked: Cleanliness, amenities
It’s ok but not like Westins I’ve stayed in…kind of dated and missing the “heavenly bed” which is why I reserved a room.
Stayed 1 night in May 2025

10/10 Excellent

Jermaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in May 2025

10/10 Excellent

Aaron, Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to access
Stayed 1 night in May 2025

4/10 Poor

Lucy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three were break-ins to three cars in the garage. One owned by my client (in valet) who made me aware of this after I checked in and had self parked. The hotel staff was not overly concerned. After some consideration and the fact the my car is not yet 6 months old I switched hotels. I had prepaid and had no recourse. I have stayed at the Westin in downtown Cleveland before - a fact I had forgotten but when I walked in I recalled that I was unimpressed the first time. I won’t stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Amber

Stayed 2 nights in May 2025

6/10 Okay

Deb

Stayed 2 nights in May 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Menika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay here. The staff was super friendly. The restaurant inside was also very nice. A cute vibe. I will be back for Sure.
Stayed 2 nights in May 2025

10/10 Excellent

Brice

Travelled with family
Liked: Staff & service, amenities
Hotel was on-time and everything was without delay. During a big rock concert at the time.
Stayed 1 night in May 2025

10/10 Excellent

Taehyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하고 침대가 편안했어요
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

8/10 Good

Robert, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Precious

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean and efficient hotel.
Stayed 1 night in May 2025

2/10 Terrible

Alexandria

Disliked: Cleanliness, property conditions & facilities
The fridge was frozen over so nothing would stay cold, the ice bucket was left over with dirty water in the bag, the floor had crumbs all over it. There was hair in the bathroom. And dirty mirrors. The exhaust didn’t work in the bathroom nor the ac. VERY Disappointed in the stay especially for the location.
Stayed 1 night in May 2025

10/10 Excellent

Wilford

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The hotel was beautiful, clean, and quiet. The people working check-in and check-out were very nice and helpful. We would definitely stay there again!
Stayed 1 night in May 2025

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
It's outstanding experience, even though i stayed at Westin before. Comfortable, luxury, safe. The bedding is excellent! Really enjoyed my staying, thanks!
Stayed 2 nights in May 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Well parking was too expensive. 🙂
Stayed 1 night in May 2025

2/10 Terrible

Rita

Stayed 1 night in May 2025

8/10 Good

Lauri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but room service didn’t come back if you weren’t ready for them when they first knock. Good food and great breakfast staff at the restaurant but dinner/happy hour service was terrible. If the hotel has more guests than usual due to events they should plan accordingly for staff and hours.
Stayed 3 nights in May 2025

10/10 Excellent

Hunter

Stayed 3 nights in May 2025

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Walkable to Rock & Roll Hall of Fame. My only complaint was the fan in bathroom did not work. Otherwise, the room was great.
Stayed 1 night in May 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Amazing staff.
Stayed 4 nights in May 2025