4/10 Poor
Verified traveller
Business traveller
13 Jun 2025
Liked: Cleanliness
Disliked: Staff & service
Not 4-star
Appreciated healthy options at breakfast buffet, cleanliness, quiet, good shower pressure, kettle & mini-frig.
They advertise that they have air conditioning which was a reason I booked it. It's actually only in 3 rooms. My 1st room was extremely hot & the staff person told me it didn't have AC. So I was moved to a lower floor which he said would be cooler. It didn't have AC so I got very little sleep. The next morning they told me the 1st room actually had AC. So I packed up everything & moved back up there after I made sure the AC was working. The manager took no responsibility nor offered an apology for false advertising, the lost nite's sleep or having to change rooms again. The mattresses were beyond firm so very uncomfortable. The pillows were way too soft, like sleeping on a jacket. It's located well away from the historic center so not convenient. Only 1 out of 3 windows had a screen. One window was hanging off its hinge. They load the mini frig with products to sell which is a nuisance to have to move them to use the frig. You have to climb stairs & carry your own bags to the 2nd floor to get the lift. Their biggest issue is safety in the event of a fire because the keys & door locks are historic so do not work quickly or easily.
Verified traveller
Stayed 2 nights in May 2025