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4.4 out of 5

"We stayed for 4 nights. The appearance, it's a clean, well presented hotel on the inside let down by a tired exterior and weird entrance that is hidd ... " More

By a verified traveller on Sat 29 Jul 2017

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Standard Twin Room, Annex Building

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Annex Building

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Apartment, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Hotel Köln Belfortstraße. During your stay, you're just a quick walk from Rhine. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Cologne Cable Car and Cologne Zoo
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Hotel Köln Belfortstraße ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Hotel Köln Belfortstraße

Everyone (3) Couples (2) Family (2)
4 out of 5

Hit and miss staff, cheapskates on the room extras

We stayed for 4 nights. The appearance, it's a clean, well presented hotel on the inside let down by a tired exterior and weird entrance that is hidden. The room was spacious with good quality bed and bedding but beyond that it's a bit spartan. Although they give you a coffee machine it's a pod affair and they only give you a couple of pods for your whole stay forcing you to buy more. Also it's just as well I drink decaf as there was only one normal coffee pod provided. The standard soap was provided as was the hair / body wash which was fine. Staff, The cleaning staff were helpful and friendly when we briefly saw them however the reception staff were disinterested, they seemed more bothered about the older couple than us, possibly as we were casually dressed coming off a flight, on check out they were similarly disinterested. Still, they were not rude so that's a bonus over some hotels I've been too. The bar staff were friendly and chatty which was nice and probably the highlight of the hotel. Facilities, there is a small pool which we looked at but did not end up using as we were out most of the time, this was included in the room price which was nice. There is also a basic gym also included. Location, probably the weakest point if you are a tourist, there are many closer hotels too the centre, if you need to cross over the river at any point don't stay here too as it's a pain. For businesses however it might be a great bet. Food, expensoce did not try

Posted by , from uk on 29 Jul 2017

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5 out of 5

Posted by on 17 Apr 2023

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5 out of 5
Sehr freundlicher Service, frisch zubereitetes Frühstücksbuffet. Sehr gute ruhige Lage in Nähe zur Altstadt

Posted by on 5 Oct 2021

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Comment from Hotel Management

12 Nov 2021 by Sylvia

Lieber Patrick, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir bedanken uns herzlich für das tolle Lob an unser Team und unser Frühstücksbüffet. Wir freuen uns schon jetzt darauf, Sie bald wieder bei uns begrüßen zu dürfen. Viele Grüße Sylvia und Team

5 out of 5

Posted by on 1 Dec 2019

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4 out of 5

Weekend mit Fam.

Ruhige Lage und Komfort top. Trotzdem sehr Central gelegen. Schöne Bar. Gutes Frühstücksbuffet.

Posted by on 13 Apr 2016

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5 out of 5

Kurzurlaub

Hotel ok. Gut erreichbar kurz weg in die Innenstadt. Gutes Frühstücksbüffet.

Posted by on 7 Apr 2016

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3 out of 5

Ordentliches Hotel

Zunächst hatten wir ein Standard-Zimmer in der Depandance, einem etwas in die Jahre gekommenen Nebengebäude, ohne Badewanne und insgesamt etwas alt (aber nicht heruntergekommen). Haben dann auf ein Privilege-Zimmer im Haupthaus ge-upgraded, das war dann sehr schön (diesmal mit Badewanne). Das Hotel an sich ist ordentlich, kein Schnäppchen, aber auch kein hervorragendes 4-Sterne-Hotel. Die Lage ist allerdings super, direkt an der U-Bahn Ebertplatz, zwei Stationen bis Hbf/ Kölner Dom.

Posted by on 10 Nov 2015

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About the Mercure Hotel Köln Belfortstraße

Location Belfortstrasse 9, Cologne, NW 50668

Renovations + Closures

The property is closed between 22 December and 28 December.

Property Features

Mercure Hotel Köln Belfortstraße offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Mercure Hotel Köln Belfortstraße. For a fee, parking is available. This 4-star Cologne hotel is smoke free.

  • 128 guestrooms or units
  • 5 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1971
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Hansaring Station (1.2 km / 0.7 mi)
  • Metro station: Reichenspergerplatz U-Bahn (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Köln Belfortstraße offers 128 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature Select Comfort mattresses. LED televisions come with premium digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Select Comfort beds
  • In-room dining
  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Consuelchen – On-site pub.

Quirinal – On-site restaurant. Open selected days.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Hot springs nearby
  • Boat tours nearby
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 6:00 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and over, and the test must have been administered no more than 24 hours prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 17 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and over, and the test must have been administered no more than 24 hours prior to check-in. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 18
  • Property does not offer on-site COVID-19 testing
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Cologne. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 5.00 per cent will be charged
  • Spa fee: EUR 4 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Self-parking fee: EUR 22 per night
  • Pet fee: EUR 17 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Inn Radisson Belfortstrasse
  • Park Inn Radisson Köln Belfortstrasse
  • Park Inn Radisson Köln Belfortstrasse Cologne
  • Park Inn Radisson Köln Belfortstrasse Hotel
  • Park Inn Radisson Köln Belfortstrasse Hotel Cologne
  • Mercure Hotel Köln Belfortstraße Cologne
  • Mercure Koln Belfortstraße
  • Mercure Köln Belfortstraße Cologne
  • Mercure Köln Belfortstraße
  • Mercure Hotel Köln Belfortstraße Hotel
  • Mercure Hotel Köln Belfortstraße Cologne
  • Mercure Hotel Köln Belfortstraße Hotel Cologne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.