4/10 Poor
Crystal
Travelled with family
14 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Never again
Lost me at having no ice machine. Only hotel I’ve EVER stayed in that didn’t have an ice machine anywhere in the building. A small empty ice tray in the freezer doesn’t cut it. Didn’t have a turntable inside the microwave. A kitchenette with NOTHING in it to actually use because they expect you to call the front desk for every little thing you need for it. Had to call the front desk for extra pillow and blanket for the pullout couch because they didn’t already have one in the closet. Waited 1 1/2 hours, still hadn’t brought it. Called again, let it ring and ring, didn’t answer. Then suddenly they were finally at our door with them and said “Did you call us?” (They knew I did) “because we didn’t get it” if they didn’t get the call, how did they know to ask if I called? That’s a lie. This is why I don’t like to stay in places that you have to call the front desk for EVERYTHING. It’s nothing but a waiting game. The mattress on the pullout couch was so thin had springs popped up, no mini bottle of shampoo and conditioner in shower. Great double chocolate muffins for breakfast but no milk served. What kids like to drink coffee and water for breakfast? Only hotel I’ve EVER stayed at that didn’t serve milk even if it’s co to mental or grab and go. Didn’t tell me a $100 deposit was required. Got a message from Expedia letting me know before I got there. A hotel that worried about a $100 deposit yet don’t want to provide half of what you need. Haven’t checked to see if $100 is credit
Crystal
Stayed 1 night in Mar 2025