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Terrou-Bi Resort ratings based on 2 Verified Reviews
Review Summary
2.5
out of 5
2.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Terrou-Bi Resort
Everyone (1)
1 out of 5
I'm super disappointed from the apparently 5* Terrou-Bi resort. The check-in reminded me on a badly organised youth hostel; the reception staff was busy talking to each other and sorting the key cards. Friendly enough I was told where I can find my room - no information about the venue, breakfast, what so ever. No luggage service was offered. In the room arrived, I first enjoyed the hideous view on a ugly parking lot. The furnitures in the room (#515) were nice, but the bed frame was way larger than the mattress. Kind of awkward. Then I tried to plug in my phone, unfortunately both USB sockets were broken. In the bathroom, I noticed a lot of limescale and the whole room was negligently cleaned. There were even spots of black mold on the ceiling. The water pressure in the shower was low, so was the water temperature. The house keeping staff entered twice my room without any reason even though I was is the room. However, the staff is friendly and tries to help also with limited English. The internet was highly unreliable, I had to switch to the mobile phone for a conf call. The gym is super small with only little equipment. In the convention facilities we expirienced power cuts, super bad audio equipment, constantly failing Wi-Fi and hideous decor in front of a stunning view. Don't get me wrong, that are all not huge problems but it demonstrates that the place is far away from a 5* standard and that there is no reason to justify the exorbitant rates.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
