2/10 Terrible
Jorge
Travelled with group
10 Jun 2025
For beginners, we check in and the advertised pool isn’t available. Terribly disappointed in that due to it being one of the main reasons I chose this hotel compared to others since it’s summer in Texas. After getting our keys we went to the elevator and see a sign that says it’s “slow” and we’re welcome to take stairs to the 4th floor if we don’t want to wait. Since I’m recovering from a dislocated kneecap, I decided to wait. This felt like a mistake due to the elevator jerking and shuttering at every floor, on one occasion, the elevator stopped between floors and partially opened and shut immediately. From that point on for the next 4 days I decided to take the stairs and suffer the knee pain rather than risking getting stuck in an elevator for half the day. Oh! They have 2 elevators but one doesn’t work and they seem to be in no rush to fix it or correct the obvious broken one. But the most disgusting part of this hotel was the dead roach or silverfish that was smashed and dead inside the glass panel of the artwork over the toilet. The big screen TV with cable sometimes worked but mostly didn’t. The breakfast wasn’t half bad however they had no bar service as advertised either and their coffee/expresso machine in the bar was broken. Hyatts typically carry the same standards in my eyes as a marriot or a Hilton but this Hyatt seems to be a close cousin to a motel 8 but 5 times the cost for no apparent reason.
Jorge
Stayed 4 nights in Jun 2025