2/10 Terrible
Hilary
Business traveller
24 Jan 2025
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In serious need of a makeover
This was my 3rd time staying at this particular Springhill Suites and I’ve shared feedback (nicely) with the front desk during each stay. Nothing has improved over the last 3 months so my next visit to Addison I’ll be moving on to a different hotel (3 strikes and all that).
The positives: the staff is very friendly and the location is great.
The negatives: the rooms need so much updating. My bed/mattress each visit has been terrible. Absolutely no life left in the mattress. The mini fridge had ice built up inside and froze everything I put in it overnight. The microwave is so tiny it’s hard to get anything in it. The blow dryer -once again- was disgustingly sticky and dirty. On my last visit I turned it in during checkout and the front desk person was as grossed out as me. But this visit I swear I got the same sticky, dirty blow dryer. And the built in shampoo dispenser in the shower was empty so I washed my hair with body wash. Lastly, the Wi-Fi was “upgraded recently “ resulting in an inability to connect without calling their internet tech support who said they connected my cell numbers directly on the back end but service remained poor.
I travel a lot for work and try to be positive and flexible but I’m over this Springhill location. Sorry guys.




Hilary
Stayed 2 nights in Jan 2025