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Best Western Palace Hotel & Casino

4.0 star property

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Photo gallery for Best Western Palace Hotel & Casino

A bar area with a green counter, bar stools, and a ceiling adorned with pink flowers.
A hotel room with a bed, a desk, a chair, a small table, and a view of the outdoors.
A dining area with tables set for a meal, overlooking a coastal view.
A gym with treadmills and weights, large windows with a view of the sea, and a ceiling with ventilation.
An indoor swimming pool with clear water, a diving board, and lounge chairs.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Gaiety Theatre
    ‪13 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, two bedside tables, a window with curtains, and a view of trees.

Standard Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(18 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk with a computer and phone, a chair, and large windows offering a view of trees and buildings.

Standard Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(12 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

A hotel room with a bed, a desk, a chair, a small table, and a view of the outdoors.

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

A hotel room with two beds, a desk, a television, and a balcony with a view.

Standard Room, 2 Single Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

A hotel room with a large bed, a sofa, a small table with fruit, and a window with curtains.

Deluxe Room, 1 King Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables, a window with curtains, and a view of trees.

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is €117
includes taxes & fees
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About this property

Best Western Palace Hotel & Casino

Catch some rays at the beach or spend the day relaxing at Best Western Palace Hotel & Casino's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Best Western Palace Hotel & Casino offers 133 accommodations with safes and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us they can't get enough of the helpful staff at Best Western Palace Hotel & Casino. During your stay, you're just a quick walk from Douglas Beach. You'll find features like free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi
  • For dining with ocean views, stop by Paragon Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Douglas Beach and Palace Casino
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 213 out of 981 reviews
Rating 8 - Good. 378 out of 981 reviews
Rating 6 - Okay. 256 out of 981 reviews
Rating 4 - Poor. 91 out of 981 reviews
Rating 2 - Terrible. 43 out of 981 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel nice view close to town great staff.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Taneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lovely room, with a very good view.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities
Enjoyed two night stay. Room was clean and comfortable. Pool was a nice benefit.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in a lovely location - clean, bright ans helpful staff. Food excellent
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The hotel is a bit tired and the main restaurant was closed for dinner which we were not informed of when checking in. The staff were friendly and the amenities that were open were lovely. The breakfast was top notch.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

rebekah

Liked: Cleanliness, property conditions & facilities
Good hotel. Great location. So much to do there. Staff could be friendlier. Would stay again. Interior is a little tired. But ok.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service
A pleasant stay
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Aled

Disliked: Property conditions & facilities
Meh
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

albert grannell deborah

Liked: Cleanliness, amenities
Room nice and clean also had new carpets it looks like thy are doing a bit of a refit which is good đź‘Ť
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Mr Nigel

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted plenty to do and good food
Stayed 4 nights in May 2025
Verified review

6/10 Okay

Bryan

Disliked: Cleanliness, property conditions & facilities
This property is very dated, 60s flat roof etc and looks dreadful from the exterior. Paint peeling, signs losing paint, very unattractive entrance from the main road shared with a continental restaurant. Grubby carpets and decor around the entrance and reception areas. Room good with dated decor but very clean but balconies grubby. Nice carvery and decent breakfast. Basically a worn out buiding but a little effort and decor could make a big difference.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities
Rooms only cleaned every 3 days , rooms very tired and need updating. Food in lookys was first class
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Agnieszka

Disliked: Staff & service
window was broken, do it was cold in the room. Breakfast was ok. check in Staff could be nicer
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Arkadiusz Lukasz

Liked: Cleanliness, amenities, property conditions & facilities
Some renovations were taking place which didn’t allowed to use sauna, some inconvenience with dining room. We were happy with are stay.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Nigel

Liked: Cleanliness, amenities
Good stay, clean room, courteous staff. Tired entrance from the front gives a poor first impression.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, always stay here when in IOM.
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Hannah

Liked: Staff & service
Very dated, rooms small. staff lovely, pool nice. Breakfast very good value
Stayed 2 nights in Sep 2025