Genting Hotel & Spa at Resorts World Birmingham

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Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool

Explore the area

Pendigo Way, Birmingham, England, B40 1PU

Resorts World Birmingham
‪1 min walk‬
Resorts World Arena
‪2 min walk‬
National Exhibition Centre
‪3 min walk‬
Birmingham (BHX)
‪14 min walk‬

Room options

Deluxe Double Room

35.3 sq m
Sleeps 4
2 Double Beds

Signature Double Room, 1 Double Bed

Wonderful

27 sq m
Sleeps 3
1 Double Bed

Deluxe Suite

52.11 sq m
Lake view
Sleeps 2
1 Double Bed

Signature Twin Room, 2 Single Beds

Exceptional

27 sq m
Sleeps 2
2 Twin Beds

Presidential Suite

117.56 sq m
Lake view
Sleeps 2
1 Double Bed

Double Room, 1 Double Bed, Accessible

Exceptional

Sleeps 2
1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Superior Double Room

Exceptional

27 sq m
Sleeps 2
1 Double Bed

Similar properties

Pool
Hot tub
Pet-friendly
Kids pool

for 1 room

includes taxes & fees

6 Jul - 7 Jul

About this property

Genting Hotel & Spa at Resorts World Birmingham

Eco-certified Birmingham hotel connected to the convention center, steps from Resorts World Birmingham

18 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an indoor pool, 5 bars/lounges, and a health club are onsite.

Genting Hotel & Spa at Resorts World Birmingham offers 184 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. 42-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The breakfast at Genting Hotel & Spa at Resorts World Birmingham gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Resorts World Birmingham. Free WiFi in public areas, 18 restaurants, and 5 bars are available.

Free WiFi
Options for a bite to eat or a relaxing drink include 18 restaurants, 3 coffee shops/cafes, and 5 bars/lounges
English breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Treat yourself to facials, body treatments, or massages at the spa
Amenities include a front-desk safe, a meeting room, and a car charging station
Onsite recreation includes a gym and a sauna
Guests have great things to say about the helpful staff and the breakfast
Steps from Resorts World Birmingham and Santai Spa
Airport shuttle service available for a fee

Genting Hotel & Spa at Resorts World Birmingham offers its guests a full-service spa, an indoor pool, and a health club. There are 18 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces.

A casino, a sauna, and a rooftop terrace are also featured at the eco-certified Genting Hotel & Spa at Resorts World Birmingham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Genting Hotel & Spa at Resorts World Birmingham has 18 restaurants on site.

Late night fare is available from room service (during limited hours).

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
24-hour return airport shuttle on request for a surcharge
Covered parking on site (GBP 20 per night)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 19.95 for adults and GBP 9.95 for children
18 restaurants
3 coffee shops/cafes
5 bars/lounges
Snack bar/deli

Things to do

10 gaming tables
24-hour gym
30 slot machines
Bowling alley
Casino (538 square foot of space)
Full-service spa
Indoor pool
Sauna
Shopping centre

Family friendly

Bowling alley
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages

Business services

Meeting room

Outdoors

On a lake
Pool loungers
Rooftop terrace

Full-service spa

Facials
Massage
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Bathroom emergency pull cord
Braille/raised signage
Grab bar in shower
Grab bar near toilet
In-room roll-in shower
Lift
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
Banquet hall
Built in 2015
Smoke-free property

Room amenities

Bedroom

Bedsheets provided

Bathroom

Towels provided

Entertainment

42-inch flat-screen TV with digital channels

Food and drink

Late-night room service

Air conditioning
Desk
Heating (climate-controlled)
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 19.95 for adults and GBP 9.95 for children
Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
Covered self parking fee: GBP 20 per night
Crib (infant bed) fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

Rollaway beds are only suitable for guests aged up to 12.

We should mention

Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Genting Hotel Birmingham

Genting Birmingham

Genting Hotel

Genting Hotel & Spa at Resorts World Birmingham Hotel

Genting Hotel & Spa at Resorts World Birmingham Birmingham

Genting Hotel & Spa at Resorts World Birmingham Hotel Birmingham

Genting Hotel & Spa at Resorts World Birmingham Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Geetika

23 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Brent

21 Mar 2025

Stayed 2 nights in Feb 2025

10/10 Excellent

Sam

Travelled with group

19 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay if you're seeing an event nearby.

Stayed 1 night in Feb 2025

10/10 Excellent

Manjinder

18 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

8/10 Good

Damian

17 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

4/10 Poor

G

16 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Doesn’t cater for diabetics

No mini bar for diabetics on 2nd night. Asked reception, who said they couldn’t get any sugar free drinks. So we went to the hotel bar and bought them. They were available but the receptionist was lazy! The check out receptionist confirmed the bar should have given the receptionist the drinks to stock our fridge free of charge.

Stayed 2 nights in Mar 2025

10/10 Excellent

Deneisha, Southampton

16 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

absolutely loved my stay. will be back with my kids for longer! so much to do, so many options without even leaving the hotel. definitely will be back

Stayed 2 nights in Mar 2025

10/10 Excellent

Lauren

Travelled with partner

16 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Love it here, always have a really good time.

Stayed 2 nights in Mar 2025

10/10 Excellent

Miss Ellie

14 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Staff Saved the Night After a Terrible Casin

Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and their genuine concern and helpfulness made me feel valued and respected. I'd especially like to thank Tamsin and Rianna for their exceptional service. The hotel staff's professionalism and compassion were truly outstanding. They went above and beyond to ensure my comfort and well-being. I am incredibly grateful for their assistance and highly recommend this hotel based on their exceptional service. Thank you again if you see this!

Stayed 1 night in Mar 2025

10/10 Excellent

Claire

14 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - as usual!

Great overnight stay as usual. Reception staff always friendly and efficient - shout out to Rob. Room has been refurbished and looked very smart and clean

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller

13 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Travelled with group

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very comfortable and convenient to NEC. Great food options in the Resorts World Complex.

Stayed 2 nights in Mar 2025

10/10 Excellent

Corey

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

10/10 Excellent

MARK

Travelled with partner

4 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

Plenty to do

Stayed 1 night in Mar 2025

10/10 Excellent

Dyan

Travelled with family

3 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will return! A Class

The smell, the cleanliness, the politeness of staff, the spa , the outside Jacuzzi, the breakfast. Everything was just A class. Will definitely return.

Stayed 1 night in Mar 2025

2/10 Terrible

yomi

Travelled with partner

3 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor service, no empathy from staff when I had to check out at 6pm due to a family emergency.

Stayed 1 night in Feb 2025

10/10 Excellent

Susan

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Dylan

Travelled with group

25 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Near events

Stayed 1 night in Feb 2025

10/10 Excellent

Mark

24 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Business traveller

23 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely trip

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

23 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but needs working on.

Stay was nice, the spa was amazing. A few let downs such as the breakfast choices, also the fact that the wait for the lifts were long as the lifts were also used by those visiting the resort and not staying in the hotel, so it meant a longer wait for the lifts and the beds were not as comfortable due to the hotel using twin beds to make a queen so I had to request a mattress topper to ease the comfortability, however overall it was good.

Stayed 2 nights in Feb 2025

8/10 Good

John

Travelled with group

22 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

Quite expensive but perfect location for the Genting Arena.

Stayed 1 night in Feb 2025

8/10 Good

Sue

21 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

8/10 Good

Deborah

17 Feb 2025

Liked: Cleanliness, staff & service

The best thing about this hotel is the location in that you are literally across the road from the BP Arena if that is your purpose for visiting! The parking was easy (we used the multi storey which is only £10 for 24hours if you validate your ticket at hotel reception) It is located within the shopping centre but rooms are up high so no noise or disturbance. Everywhere is very clean and rooms are big and have everything you need (although everywhere looks a bit dated it’s not really a problem if you’re there for a short time as we were.) My biggest gripe would be the variation of room prices on different sites. You can book direct but prices change daily and we saw up to £50 variation for a one night stay, so be savvy if you’ve got time to shop around! Breakfast was good value, although on our stay the hotel was full so it was a bit chaotic at times with queues an replenishing food. All in all we were happy guests and would definitely stay here again if attending a concert at BP arena or visiting NEC.

Stayed 1 night in Feb 2025