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Leonardo Hotel Liverpool

4.0 star property
VIP Access

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Photo gallery for Leonardo Hotel Liverpool

Lobby
In-room safe, desk, iron/ironing board, free rollaway beds
Suite
Exterior
Bar (on property)

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • Laundry

Explore the area

Map
No. 31 Keel Wharf, Liverpool, England, L3 4FN
  • Royal Albert Dock
    ‪2 min walk‬
  • The Beatles Story Museum
    ‪3 min walk‬
  • Liverpool ONE
    ‪8 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Room, 1 King Bed

In-room safe, desk, iron/ironing board, free rollaway beds

Executive Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 Double Bed with Sofa bed

In-room safe, desk, iron/ironing board, free rollaway beds

Family Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(6 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite

Suite

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Multiple Beds

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Double Room

8.6 out of 10
Excellent
(39 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

In-room safe, desk, iron/ironing board, free rollaway beds

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Triple Room

8.4 out of 10
Very good
(52 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, free rollaway beds

Superior Double Room

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Maldron Hotel Liverpool City

  • Restaurant
  • Air conditioning
  • Bar
  • Laundry
4.6 out of 5, Wonderful, (534)
The price is €142
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Maldron Hotel Liverpool City

About this property

Leonardo Hotel Liverpool

Eco-certified hotel with a 24-hour front desk and a coffee shop
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Leonardo Hotel Liverpool offers 310 air-conditioned accommodations with safes and coffee/tea makers. 28-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Liverpool hotel provides complimentary wired and wireless Internet access.

Our customers tell us they can't get enough of the sightseeing around Leonardo Hotel Liverpool. During your stay, you're just a quick walk from Royal Albert Dock. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have good things to say about the accommodations for the comfy beds and overall comfort
  • Steps from Royal Albert Dock and M&S Bank Arena
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. The eco-certified Leonardo Hotel Liverpool also features a vending machine, concierge services, and laundry facilities.

This 4-star Liverpool hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.
Bar and Grill - Onsite restaurant.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bar and Grill

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 28-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: GBP 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16 per person
  • Nearby parking fee: GBP 12 per day (984 ft away)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Inn Liverpool
Jurys Inn Liverpool
Jurys Liverpool
Liverpool Inn
Liverpool Jurys Inn
Jurys Hotel Liverpool

Leonardo Hotel Liverpool Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 541 out of 1063 reviews
Rating 8 - Good. 306 out of 1063 reviews
Rating 6 - Okay. 129 out of 1063 reviews
Rating 4 - Poor. 49 out of 1063 reviews
Rating 2 - Terrible. 38 out of 1063 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cagil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in front of the Royal Albert Dock. Easy walking distance to the city center. Variety of dining options. Very pleasant and friendly staff.
Stayed 2 nights in Apr 2025

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Liverpool stay

The hotel is now slightly dated and in need of a refurbishment but in saying that it is a great hotel. In prime location right by Kings Dock parking which gives a discount to users staying at hotel. Get your hotel receipt stamped by reception then present to parking offie upon leaving. The hotel staff are absolutely wonderful so friendly and helpful. You cant go wrong staying at the hotel. You have to pay extra for breakfast if not part of your booking but it is a full breakfast. Walk across the bridge and book a tour of the city worthwhile. Recommend hotel and will stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Demi

Stayed 2 nights in Mar 2025

6/10 Okay

John

Stayed 1 night in Apr 2025

8/10 Good

Lian

Stayed 1 night in Mar 2025

10/10 Excellent

roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the lack of taxi's in the vicinity. The hotel called a taxi for me but it didn't arrive, my mum has mobilty issues and is recovering from surgery and walks with a stroller, we ended having to walk over a mile into the city centre to find a taxi rank. For that reason, i wouldn't stay there again, if I had mum with me.
Stayed 1 night in Apr 2025

8/10 Good

Dana, FOX LAKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint we have was we couldn’t find anyone in the parking area (kings dock)) to help claim our discount on the parking fee, everything else was fine
Stayed 3 nights in Mar 2025

6/10 Okay

Anna

Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 1 night in Dec 2024

2/10 Terrible

Nilgun

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

Shockingly disrespectful front desk staff

We recently stayed at Hotel Leonardo in Liverpool for a conference, booking three rooms for four nights. Unfortunately, my experience was marred by the awful behavior of Demi at the front desk. She was rude, confrontational, and, when I tried to explain the catalogue of errors we'd encountered during the first 12 hrs of checking in, she told me to "stop talking!" This level of disrespect is completely unacceptable for any type of role where you are customer facing. While I do want to acknowledge that the manager could not apologise enough and assured me that they would address the situation with Demi, I was dismayed to encounter her again at check-out. In my opinion, Demi is not suited for a front desk role, and she needs significant improvement and training in basics of customer service. Not once did she acknowledge the errors they had made or apologise that we were being made to move rooms again (for some of us it was the third room in 12 hrs). Although the rest of the staff were polite and professional, Demi's behavior completely overshadowed our experience, and I cannot recommend this hotel based on the way we were treated. It left such a bitter taste that I would certainly wish no one else is subjected to that level of disrespect.
Stayed 3 nights in Mar 2025

2/10 Terrible

Nilgun

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

Awful front desk experience

We recently stayed at Hotel Leonardo in Liverpool for a conference, booking three rooms for four nights. Unfortunately, my experience was marred by the awful behavior of Demi at the front desk. She was rude, confrontational, and, when I tried to explain the catalogue of errors we'd encountered during the first 12 hrs of checking in, she told me to "stop talking!" This level of disrespect is completely unacceptable for any type of role where you are customer facing. While I do want to acknowledge that the manager could not apologise enough and assured me that they would address the situation with Demi, I was dismayed to encounter her again at check-out. In my opinion, Demi is not suited for a front desk role, and she needs significant improvement and training in basics of customer service. Not once did she acknowledge the errors they had made or apologise that we were being made to move rooms again (for some of us it was the third room in 12 hrs). Although the rest of the staff were polite and professional, Demi's behavior completely overshadowed our experience, and I cannot recommend this hotel based on the way we were treated. It left such a bitter taste that I would certainly wish no one else is subjected to that level of disrespect.
Stayed 1 night in Mar 2025

4/10 Poor

Micaela

Business traveller
Disliked: Staff & service, room comfort

Poor night with high cost

Hotel was over priced. Room was basic and clean. Bedding was clean and crisp. Pillows were uncomfortable. The Aircon did not work so the room was hot. Bathroom was clean. Overall it was significantly over priced and I would not recommend it or stay there again
Stayed 1 night in Mar 2025

10/10 Excellent

Ian

Stayed 2 nights in Feb 2025

8/10 Good

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was ok for work stay

Hotel ok, basic clean but nothing special. Food expensive, greasy fish and chips. Staff lovely.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Leonardo

Nice hotel with a lovely view. Location on the docks was fun. Breakfast was great.
Stayed 3 nights in Feb 2025

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff and comfy bed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dean

Stayed 1 night in Mar 2025

10/10 Excellent

Madeleine

Great value. Second time we've stayed
Stayed 2 nights in Feb 2025