4/10 Poor
Tracey
10 Feb 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was not impressed with the housekeeping service given by this hotel. I came for a special birthday celebration from the USA. At check-in I was not informed about the strict housekeeping policies. I was just expected to read the signs about it after a long day of traveling, or read the door signs in the room, without being told to. I appreciate the work they do for the environment, but I had to ask twice to have my hair conditioner filled in the bathroom. I was spoken to rudely by the front desk for asking for basics like toilet paper and getting my trashed removed (which contained food from the night before) because I didn’t have a sign on my door very early in the morning, even though the sign hung on the door while I was out ALL DAY. I was charged a “city tax” without being told. It was only explained to me when I asked what the charge was because my room had been fully paid months before. When I first asked about transportation to Manchester airport, the only suggestion was to take a £100 taxi, instead of mentioning at £10 pound train option. Some of the staff were helpful, but definitely some were not. While the hotel itself is lovely, I will not stay here again.
Tracey
Stayed 4 nights in Feb 2026
