Crowne Plaza Birmingham City Centre by IHG

4.0 star property

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Photo gallery for Crowne Plaza Birmingham City Centre by IHG

Daily buffet breakfast (GBP 16.95 per person)
Front of property – evening/night
Lobby
Suite, 1 Bedroom
Suite, 1 Bedroom

Popular amenities

  • Air conditioning
  • Gym
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
Central Square, Holliday Street, Birmingham, England, B1 1HH
  • Utilita Arena Birmingham
    ‪8 min walk‬
  • Bullring & Grand Central
    ‪10 min walk‬
  • Broad Street
    ‪12 min walk‬
  • Birmingham (BHX)
    ‪19 min drive‬

Room options

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed (Upgraded, High Floor)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Club lounge access

8.8 out of 10
Excellent
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed, Accessible (Standalone Shower)

  • Sleeps 2
  • 1 Double Bed

Standard Room

9.6 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 Double Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed, Accessible (Walk in Shower)

  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Double Beds

9.2 out of 10
Wonderful
(53 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Crowne Plaza Birmingham City Centre by IHG

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
Crowne Plaza Birmingham City Centre by IHG offers 312 accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Birmingham City Centre by IHG. During your stay, you're just a quick walk from The Mailbox. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of The Mailbox and Utilita Arena Birmingham
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the eco-certified Crowne Plaza Birmingham City Centre by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
B1 - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hungarian, Portuguese, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured parking on site (GBP 21 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • b1

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 7,438 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1974
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.95 for adults and GBP 16.95 for children
  • Secured self parking fee: GBP 21.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham City Centre Crowne Plaza
Crowne Plaza Birmingham City Centre
Crowne Plaza Hotel Birmingham City Centre
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre Hotel Birmingham
Crowne Plaza Birmingham City Centre Hotel
The Crowne Plaza Birmingham City Centre
The Crowne Plaza Birmingham C
Crowne Plaza Birmingham City Centre
Crowne Plaza Birmingham City Centre by IHG Hotel
Crowne Plaza Birmingham City Centre an IHG Hotel
Crowne Plaza Birmingham City Centre by IHG Birmingham
Crowne Plaza Birmingham City Centre by IHG Hotel Birmingham

Crowne Plaza Birmingham City Centre by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1010 reviews
Rating 8 - Good. 232 out of 1010 reviews
Rating 6 - Okay. 77 out of 1010 reviews
Rating 4 - Poor. 40 out of 1010 reviews
Rating 2 - Terrible. 35 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, rooms modern and high standard, close to shopping and arena
Stayed 1 night in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location.
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in, in terms of cleanliness, helpful and friendly staff. The food was excellent. Breakfast in particular was freshly cooked, and there was an abundance of choice.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Sleepless in Birmingham

We spent a night at Crowne Plaza Birmingham city center. Check in and check out was a pleasant experience. The room, bathroom and general hotel was clean. My problem started when I realised that the 'soundproof' room wasn't 'soundproof'. I could hear the guests next door shouting and screaming for hours. I booked this hotel mainly because of the 'soundproof' room, but was thoroughly disappointed. My next issue was I could hear everything happening outside, including vehicles passing, people conversing, glass bottles being emptied into a bin,surely that shouldn't be happening. Apparently, the room I was in, was facing the quiet side. I don't think so, I left more tired than when I arrived due to sleep deprivation. The parking wasn't the best for £21 per day, but I was greatful there was parking. If you have lots of bags, maybe drop them off at the entrance of the hotel and then park, I didn’t see a lift, so I used the stairs. The other car par charged me £4 for 1 hour, or you could park on the side of the road (if there's space) for a few hours until you figure out the parking situation. Lastly, the quilt was so hot for this time of the year, it would have been great if a light sheet was in the cupboard as another option. Overall, because of the sleepless night and how noisy it was I wouldn't stay there again. However, others may have had a better experience.
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Natalie

Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were brilliant for our trip to the Utilia arena. The check in was speedy and very knowledgeable. The room was fantastic and we had such an amazing bargain for our stay. If we come back to the Utilita again we would certainly be looking at staying the this hotel again. Thank s to everyone involved.
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Birmingham quite often and this has quickly become our go to, amazing welcome, beautiful rooms, and good bar when needed, the lounge is also great. So easy to wander down gas street or into town, can't fault it. Shout out to Emanuelle in the club lounge he is super attentive
Stayed 2 nights in Apr 2025

10/10 Excellent

Tsz Sum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Apr 2025

10/10 Excellent

Naim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and the general ambiance of the hotel was very calm. Perfect for a getaway within the city but the added calmness of the hotel. Will definitely be visiting again
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Travelled with partner
Really friendly and helpful staff.
Stayed 1 night in Apr 2025

8/10 Good

Asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very good with very clean rooms. Would totally recommend this hotel but could do more to cater for smokers with better smoking areas.
Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Stayed 1 night in Apr 2025

10/10 Excellent

Dvai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

8/10 Good

Catherine

Stayed 1 night in Apr 2025

10/10 Excellent

Lloyd

Stayed 1 night in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great one nights stay.

We had a really good one night stay at the Crowne Plaza. We arrived slightly early than the check in time but as a room was ready we were able to check in early. The room was lovely and we enjoyed our breakfast. There was plenty of choice. Would recommend.
Stayed 1 night in Apr 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Rajeeb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Glen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located comfortable hotel

The room was adequate and well located for central Birmingham. we had dinner and breakfast here and felt the quality of dinner and breakfast was poor.
Stayed 1 night in Mar 2025

8/10 Good

ILIAS

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Apr 2025

8/10 Good

Giuseppina

Travelled with family
Liked: Cleanliness, staff & service
Lovely hotel
Stayed 1 night in Apr 2025