Hilton Birmingham Metropole

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Dates

June 2025

July 2025

Room, 1 King Bed (Dinner By The Water Stay) | Restaurant

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
Parking available
Bar

Explore the area

National Exhibition Centre, Birmingham, England, B40 1PP

National Exhibition Centre
‪7 min walk‬
Resorts World Birmingham
‪7 min walk‬
The Bear Grylls Adventure
‪9 min walk‬
Birmingham (BHX)
‪18 min walk‬

Room options

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

93 sq m
Sleeps 4
1 King Bed

Room, 1 Queen Bed, Accessible

25 sq m
Sleeps 2
1 Queen Bed

Twin Room, 2 Single Beds

Sleeps 2
2 Twin Beds

Deluxe Suite, 1 King Bed

66 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed

44 sq m
Sleeps 2
1 King Bed

Twin Room, 2 Double Beds

Sleeps 2
2 Double Beds

Executive Room, 1 King Bed

Sleeps 2
1 King Bed

Family Room, 1 King Bed

Sleeps 4
1 King Bed

Suite, 1 King Bed, Corner

Sleeps 4
1 King Bed

Single Room, 1 Double Bed

14 sq m
Sleeps 1
1 Double Bed

Room, 1 Queen Bed

Sleeps 2
1 Queen Bed

Deluxe Penthouse Suite

Sleeps 2
1 King Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

3 Jul - 4 Jul

About this property

Hilton Birmingham Metropole

Family-friendly hotel with 2 restaurants and bars

Along with 2 restaurants, this hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a sauna, and a coffee shop/cafe are onsite.

Hilton Birmingham Metropole offers 795 accommodations with safes and hair dryers. These individually decorated accommodations include desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at Hilton Birmingham Metropole. During your stay, you're just a quick walk from National Exhibition Centre. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities like food and water bowls.

Free WiFi (speed: 50+ Mbps)
Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and 2 bars/lounges
Buffet breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Guests have great things to say about the clean accommodations and the helpful staff
Within a 10-minute walk of National Exhibition Centre and The Bear Grylls Adventure
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hilton Birmingham Metropole offers its guests a children's pool, an indoor pool, a 24-hour health club, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

There are 31 meeting rooms available. A sauna, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hilton Birmingham Metropole. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Birmingham hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 16 per night)
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
2 bars/lounges
2 restaurants
A coffee shop/cafe
Free daily manager's reception

Things to do

24-hour health club
Children's pool
Concerts/live shows
Hot tub
Indoor pool
Sauna
Steam room

Family friendly

Children's pool
Free rollaway/extra bed
Highchair
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

31 meeting rooms
Conference space

Outdoors

Outdoor furniture

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

5 floors
Banquet hall
Built in 1976
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Free rollaway/extra bed
Hypo-allergenic bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Electric kettle
Tea bags/instant coffee

Connecting rooms available
Desk
Heating (climate-controlled)
Individual decor
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet (varies based on length of stay)
Maximum 2 (weight limit: 75 lbs per pet)
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 18.00 per person
Self parking fee: GBP 16.00 per night
Pet fee: GBP 30 per pet (varies based on length of stay)
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 6:00 AM to 10:00 PM.
Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Hilton

Birmingham Metropole

Birmingham Metropole Hilton

Hilton Birmingham Metropole

Hilton Metropole Birmingham

Hilton Metropole Hotel Birmingham

Metropole Birmingham

Metropole Birmingham Hilton

Metropole Hilton

Metropole Hilton Birmingham

Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Hotel

Hilton Metropole

Hilton Birmingham Metropole Hotel

Hilton Birmingham Metropole Birmingham

Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Anthony

21 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

4/10 Poor

JITEN, Denham

Business traveller

21 Mar 2025

Disliked: Cleanliness, staff & service

Disappointing Stay – Definitely Not a “Family Room” I booked a Family Room with 1 King Bed, but there was absolutely nothing “family-sized” about it. The room was standard at best—there’s no way an average-sized family could comfortably stay there. Only two cans of water were provided, which was disappointing. The room was cold due to poorly insulated windows that let in a constant draft. I set the air con to 26°C, but it only produced a weak breeze with no heat whatsoever. A small electric heater was provided (clearly they know how cold the rooms get), but using it alongside the kettle caused a power cut. I was advised to only use one appliance at a time—unacceptable for a hotel at this price point. The hotel itself is extremely busy during exhibitions, and the bar is understaffed, making it a struggle to get served. For £214 per night, this was absolutely not worth it.

Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

20 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Deborah

Business traveller

20 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good but didn’t have a hair dryer

Stayed 1 night in Mar 2025

4/10 Poor

Simon

Business traveller

19 Mar 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The first room I was given had a moth infestation. I was quickly changed, and upgraded. The new room (like the first) had an ill-fitting window and the motorway is nearby. The hotel is tired. Breakfast was astonishingly busy with limited space and rushed staff.

Stayed 1 night in Mar 2025

8/10 Good

Doreen

Travelled with group

18 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crufts

Overall a good experince. However when requesting extra towels did have to ask twice before we received them.

Stayed 2 nights in Mar 2025

8/10 Good

James

17 Mar 2025

Stayed 1 night in Mar 2025

8/10 Good

Sian

Travelled with group

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The room was nice and the beds were very comfy. All staff were pleasant. The only let down was that there was a big Hilton event on, so when we walked in to the foyer in our comfy travelling clothes, there were about 200 people dressed really fancy, which made us feel out of place. It would have been nice to have been pre warned and we probably would have chosen a different hotel - this event also meant that parking for 1 night cost £16.

Stayed 1 night in Mar 2025

8/10 Good

Matthew

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic facilities, shame about room TV

The hotel itself is beautiful with easy access to the NEC via a private path. My only issue was that in 2025 you'd expect an actual smart TV in the room with all the apps you'd expect, especially for the price.

Stayed 2 nights in Mar 2025

8/10 Good

Tracy

Travelled with family

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

6/10 Okay

T

14 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

4/10 Poor

Michelle

Travelled with family, Travelled with group

14 Mar 2025

Liked: Property conditions & facilities

Disliked: Staff & service, room comfort

No organisation

Where do i start? Booked a room with a double and two singles as per hotel.com. Arrived and told to wait for room as they did not have one for us. Confirmed with two members of staff what our room was meant to be and what we had booked. Waited nearly an hour, was told to go to our room they have chosen now and they would make the adjustments when we got back from the concert. Both memebrs of staff were quite sharp with us. Arrived back, huge double bed removed and two singles in it's place, and a sofa bed? Was then told by a lady at reception they dont offer singles and the sofa bed was correct. (ROOM ORDERED WAS A DOUBLE BED AND TWO SINGLES NOT A SOFA BED) Lady then said i was liar and that they dont have single beds. Whilst two are set up in my room? I tried to explain that we have gone from a luxury king bed to a sofa, so surely that was a downgrade and i was in a worse room than i had paid for. Manager John then stepped in and sorted room. New rooms were damp and so dusty, by now it was 12am and I was done.

Stayed 1 night in Mar 2025

4/10 Poor

NIKOLAOS

13 Mar 2025

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Pedro

Travelled with partner

12 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything

Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Travelled with group

12 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for NEC

Lovely, helpful staff but car park is a nightmare

Stayed 1 night in Mar 2025

4/10 Poor

kevin

Business traveller

11 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

8/10 Good

Chris

Business traveller

11 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Paul, Lancaster

11 Mar 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Hiren

Travelled with family

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff on reception desk very helpful ensuring a pleasant stay.

Stayed 1 night in Feb 2025

2/10 Terrible

angela

Business traveller

10 Mar 2025

Disliked: Cleanliness, staff & service, room comfort

devastated!

on arrival on check in i was informed the “ Executive deluxe family room with sofa bed” that i booked with your company back in September 2024 was “NOT AvAILABLE’ but they could accomodate me in a standard twin room - was utterly gutted! as it was now late in the evening I had no choice but to accept -

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very expensive when Crufts is on.

Because we were staying for Crufts the hotel was extremely busy and it did take a long time to check in. The room was good, the bed was comfy, we couldn't get the sofa bed to open up so my friend slept on the sofa as it was. The bathroom was very small and there was a crack in the sink which considering we paid nearly £500 for two nights I did think it wasn't very good. There was also cigarette ends outside the window, there is no smoking in the hotel so why were they there and why hadn't they been cleaned up? Positives were that it was close to the NEC. We didn't eat there, £18 for a breakfast and I don't even know what an evening meal cost.

Stayed 2 nights in Mar 2025