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4.0 out of 5

"Cheap prices, 10 minutes walk from new street station, but a basic hotel " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

Our customers tell us they can't get enough of pentahotel Birmingham's great location. During your stay, you're just a quick walk from The Mailbox. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 2009, this 4-star hotel has 131 rooms over 8 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer 24-hour room service, flat-screen TVs and rainfall showerheads
  • Free WiFi
  • Enjoy Modern European cuisine while dining at pentalounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, meeting rooms and a conference centre
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the helpful staff and the central location
  • Just a 4-minute walk from The Mailbox and 10 minutes on foot from Broad Street
  • Pets welcome for a fee

Standard Room (Penta)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€55* Per night/room 5 Oct - 6 Oct

Room (Penta Plus)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room (penta PlayerPad)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

pentahotel Birmingham ratings based on 14 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for pentahotel Birmingham

Everyone (7) Couples (6) Family (3)
3 out of 5
Cheap prices, 10 minutes walk from new street station, but a basic hotel

Posted by on 28 Jan 2020

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Comment from Hotel Management

16 Jul 2020 by Katarina

Dear valued guest, Thank you for taking the time to review our Birmingham City Centre hotel, we're always pleased to receive feedback from our guests. Our team here work hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon. Very best regards Katarina

5 out of 5
Our stay was lovely the hotel was clean and the decor was very unique. All staff were super helpful and I would 100% recommend staying at this hotel . It’s a short distance from the station, bullring and nightlife.

Posted by on 27 Jan 2020

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Comment from Hotel Management

16 Jul 2020 by Katarina

Dear Traveller, Thank you for the kind words following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Katarina

5 out of 5
Great location, very friendly and helpful staff. Extremely clean rooms and hotel overall. The buffet breakfast was to die for! A lot of veggie and vigan options. I highly recommend this hotel!

Posted by on 26 Jan 2020

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Comment from Hotel Management

16 Jul 2020 by Katarina

Dear Valued guest, Thank you for taking the time to share your experience of your stay with us here at pentahotel Birmingham. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon! Very best regards Katarina

5 out of 5

Posted by on 4 Dec 2019

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Comment from Hotel Management

22 Jul 2020 by Katarina

Dear valued guest, Thank you for taking the time to review our Birmingham City Centre hotel, we're always pleased to receive feedback from our guests. Our team here work hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon. Very best regards Katarina

5 out of 5
Hotel is great, rooms are big, clean and spacious! Good quality bed and furniture. Shower and bathroom are a high standard. Only issue which is out of hotels control would be the area! Could do with some renovations. Hotel is close to all amenities and train station!

Posted by on 30 Oct 2019

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4 out of 5
Late check-out of 3pm on Sunday is amazing. Location good but roadside rooms a bit noisier with windows open. Not outstanding but for the price-point this really is a great find. Didn't eat so can't comment but not a bad little menu and not too badly priced from what I saw. Had a 'VIP' room which guaranteed the late check-out but I don't know if the rooms were any better as I didn't see the standard ones. But my room was top floor which is always a bonus for me because no thumping from above.

Posted by on 17 Oct 2019

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1 out of 5
Had a family emergency and the hotel would not support in my cancellation as it was last minute.

Posted by on 28 May 2019

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4 out of 5
Liked easy check in, plenty of space and lovely bathroom. Maids were up and about VERY early and VERY noisy, therefore waking us up from early and couldn’t resume sleeping. Beds were a little uncomfortable and pillows far too flat, had to fold them over.

Posted by on 17 Mar 2019

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5 out of 5

Posted by on 28 Jan 2019

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4 out of 5
Great value hotel in good location. Room fairly basic but clean.

Posted by , from Newcastle-under-Lyme on 29 Apr 2018

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Event space at this hotel measures 3907 square feet (363 square metres) and includes conference centres. A 24-hour fitness centre, a library, and a terrace are also featured at the business-friendly pentahotel Birmingham. A complete renovation of pentahotel Birmingham was completed in January 2014. This 4-star Birmingham hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 8 levels
  • 3907 sq ft of conference space
  • 363 sq. m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Birmingham (BHX) (25.7 km / 16 mi)
  • Train station: Birmingham New Street Station (0.6 km / 0.4 mi)

Room Amenities

Pentahotel Birmingham offers 131 forms of accommodation with coffee/tea makers and complimentary bathrobes. 42-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Pentalounge – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20.00 per pet, per night
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

Tax ID - GB902661347

Parties and events are allowed on site

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests must show a valid ID.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. The tax ID number is GB902661347. Parties and events are allowed on site. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties allowed
  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • State tax ID - GB902661347
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15 for adults and GBP 7.5 for children (approximately)
  • Self-parking fee: GBP 16.00 per night
  • Nearby parking fee: GBP 8 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham pentahotel
  • pentahotel Birmingham
  • pentahotel Hotel Birmingham
  • Ramada Encore Birmingham City Hotel Birmingham
  • pentahotel Birmingham Hotel
  • pentahotel Birmingham Hotel
  • pentahotel Birmingham Birmingham
  • pentahotel Birmingham Hotel Birmingham

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.