8/10 Good
Jason
Travelled with family
26 Aug 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Rude manager
Hotel was lovely and most of the staff were helpful and friendly. Room was clean and had what was needed with the exception of the TV which was broken when we arrived. The TV had no picture so we called reception straight away. They sent someone after over half an hour wait who didnt look at it, said we could move rooms or wait until maintenence came the following day to fix or replace it. We went out the following morning but when we got back, no-one had even been to look at it. I rang reception again and they apologised and said they would speak to the manager and ring me back. After waiting for an hour, we were ready to go out so went to reception and asked again about the TV. The manager was called who straight away went on the defensive claiming he had called the room twice and we hadn't answered. He was rude and defensive and said the TV couldnt be fixed or replaced (no one had even looked at it to try) and the only choice was to move rooms. We only had one night left so didnt want to move. If we had been told in the first place that they wouldnt even bother to try and fix or replace the TV, we would have moved the day before. The manager's rudeness spoiled our stay
Jason
Stayed 2 nights in Aug 2025