"We asked the concierge desk to assist with a simple task of printing some documents (2-3 pages). Unfortunately, despite hours of time given to do the ... " More
19 Mar 2018 by Carsten Fritz
Good morning, I am sorry to read about your negative experience at our hotel and apologize for the mistakes made by our team. You are right in being upset about it. In any case, should you return to Düsseldorf it would be great to show you our true hospitality as what you have described does not reflect the service we normally provide. Please feel free to contact my office directly. In the meantime I remain. Best regards, Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf
31 Jan 2024 by Guntram Weipert
Guten Morgen,vielen Dank für diese tolle Bewertung und Ihrem Aufenthalt in unserem Haus.Schon heute freuen wir uns auf Ihren nächsten Besuch!Mit freundlichem GrußGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf
15 Jan 2024 by Guntram Weipert
Guten Morgen,wir sagen DANKE für diese tolle Bewertung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichem GrußGuntram WeipertGeneral ManagerSteigenberger ICON Parkhotel Düsseldorf
22 Mar 2018 by Carsten Fritz
Guten Morgen, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu schildern. Ich möchte mich dafür entschuldigen, dass wir Ihre Erwartungen nicht erfüllt haben. Aufgrund des erneuten Wintereinbruchs hatten wir in den letzten zwei Tagen Probleme mit unserer Heizungsleistung. Dieses wurde aber bereits behoben. Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns erneut zu beweisen. Wir alle hier freuen uns aber, Sie hoffentlich bald wieder im Steigenberger Parkhotel begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf
14 Dec 2017 by Carsten Fritz
Guten Morgen, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns zu bewerten. Dass wir Sie mit unserer Lage überzeugen konnten, freut uns sehr. Ihre kritischen Worte nehmen wir dankend an und werden diese mit dem technischen Leiter besprechen. Wir würden uns sehr freuen, Sie bald wieder bei uns zu begrüßen und verbleiben bis dahin Mit freundlichem Gruß Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf
This property is undergoing renovations from 30 January 2024 to 30 April 2024 (completion date subject to change).
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.
Steigenberger Icon Parkhotel offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 6405 square feet (595 square metres) and includes conference space. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Steigenberger Icon Parkhotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Düsseldorf hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Valet parking (surcharge) , Parking (limited spaces)
Steigenberger Icon Parkhotel offers 130 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Restaurant Pink Pepper – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar.
Jones Brasserie – Overlooking the garden, this brasserie specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior, and is displayed on this page as 5 stars.
