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"Very friendly and helpful people"

"My "2 bedroom" was on the ground floor, with unreserved parking right outside the living room and main bedroom windows. The curtains don't cover these windows entirely, meaning people getting in and out of their cars get quite the view. Despite multiple climate control panels in the apartment, there is no air conditioning and no fans. This made it unpleasant with the sun blasting through those windows and no way for the room to cool down overnight. The second "bedroom' didn't have a door, and you need to go through it to get to the bathroom. Despite all the warnings about a cleaning fee, there was mud and rocks on the main bed, which was just two very squeaky single bed shoved together. As this is the sort of place that charges you to rent sheets and you have to make the bed yourself, it should have been obvious to the person who placed the folded up sheets on the bed. There also wasn't a lot of cleaning supplies to help avoid that cleaning fee. I also had a few changes to my arrival plans, and I kept the property up to date with those changes, including following their instructions to let them know if I was going to arrive outside of reception hours. I did this and then got a message back that said I had to call, rather than letting them know electronically. So when my plans changed again (due to a cancelled train), I didn't up date them as I was going to arrive during those advertised reception hours. But the reception staff was shocked, as he had received the message..."