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Bay Gardens Hotel

3.5 star property
VIP Access

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Photo gallery for Bay Gardens Hotel

Water park
Property video
Minibar, in-room safe, blackout curtains, iron/ironing board
Reception
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Rodney Bay Village, Gros Islet
  • Place, Baywalk Shopping Mall
    ‪3 min walk‬
  • Place, Reduit Beach
    ‪15 min walk‬
  • Place, Rodney Bay Marina
    ‪15 min walk‬
  • Airport, Castries (SLU-George F. L. Charles)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

One Bedroom Croton Suite

8.0 out of 10
Very good
(3 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Croton Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room Double

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room Double

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room King

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room King

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Croton Standard King

Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Standard King

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Croton Superior Double

Croton Superior Double

Croton Superior Double

7.6 out of 10
Good
(17 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite

Jr. Executive Suite

8.0 out of 10
Very good
(10 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room King

Standard Room King

Standard Room King

7.8 out of 10
Good
(22 reviews)
  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double

Superior Room Double

8.6 out of 10
Excellent
(16 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Bay Gardens Hotel

Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Premium cable television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around Bay Gardens Hotel. During your stay, you're just a quick walk from Baywalk Shopping Mall. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Spices
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the proximity to shopping
  • Just a 4-minute walk from Baywalk Shopping Mall and a 5-minute drive from Pigeon Island National Landmark
  • Free local-area, beach, and theme park shuttle service
Some rates at Bay Gardens Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities like a 24-hour fitness center.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 3.5-star Gros Islet hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.
Spices - This poolside restaurant specializes in Caribbean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 1008 reviews
Rating 8 - Good. 341 out of 1008 reviews
Rating 6 - Okay. 149 out of 1008 reviews
Rating 4 - Poor. 61 out of 1008 reviews
Rating 2 - Terrible. 46 out of 1008 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Ulla Marjatta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, great location.
Stayed 14 nights in Jan 2026

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness
Friendly staff, wonderful breakfast with great variety!
Stayed 5 nights in Dec 2025

10/10 Excellent

William Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff were helpful and friendly . room was keep very clean for us .
Stayed 14 nights in Jan 2026

10/10 Excellent

Jenilee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at Bay Gardens Hotel. Every staff member was friendly, helpful, and extremely accommodating, making us feel welcome from the moment we arrived. We arrived six hours before check-in and were still accommodated. The team stored our luggage, allowed us to use the facilities, and even shuttled us to the Bay Gardens Resort to enjoy the amenities there as well. Breakfast was excellent with great options and a different menu each day. The care shown when our 4-year-old had a minor injury was truly appreciated, the staff were attentive, compassionate, and followed up immediately on our return. A wonderful, stress-free stay. We would absolutely return and highly recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Al

Liked: Cleanliness
The room was okay the bed was comfortable had an amazing time, I’ll give it an 8/10 .
Stayed 1 night in Jan 2026

6/10 Okay

Annemarieke

Travelled with partner
Liked: Cleanliness, amenities
We made 2 bookings. The first room (312) was really noisy, because of the highway next to it. The mosquitos just came through the front door because there were big gaps. Tv only channel was CNN, bath could not be filled. It's an old room, that was clear. We could hear our neighbours conversation word by word. Would not recommend this room. The second room was a "Standard King" room (111), that room was really nice, no noise, modern TV (smart), nice terrace. We had a really pleasant stay here. I would recommend this room. All the personel were very friendly, the food was good, the pools were clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

michal

Stayed 2 nights in Feb 2026

6/10 Okay

Kristine

Travelled with partner
The rooms are average, clean and quiet. staff were excellent! and the amenities are average as well. We would shuttle to the sister hotel on the beach. Purchased the all inclusive plan which was nice. No issues eating at any of the resorts. Would stay again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Akeem

Excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

stefan

Liked: Cleanliness, staff & service, amenities
Very happy
Stayed 2 nights in Jan 2026

4/10 Poor

Angelica

Liked: Amenities, property conditions & facilities
The room was lack luster. There was no phone, no iron in the room. The servers were not friendly. Their tone and facial expressions were unapproachable The front desk staff was friendly and helpful The pool was nice and clean
Stayed 1 night in Jan 2026

8/10 Good

earl Tyron

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was good, its just the need for urgency wasnt there, took forever to sit you for breakfast and longer to bring water... The main issue is the hotel is Lacking entertainment BIG TIME, and the bar, and restaurant closes to early. I came on vacation to have a good time not to go to bed at 10pm .. Entertainment, Entertainment, Entertainment....NEEDED... Also when you guys have karaoke, please advertise to let people know.. Rooms are clean, staff, is nice but need to move quicker....more urgency!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Dan

Stayed 10 nights in Jan 2026

8/10 Good

Antoinette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location of the place was good as it was close to the mall and other stores.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sandra

Stayed 1 night in Jan 2026

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service
Convenient location. Easily walkable. No not tub but pool was nice. Food was pretty good
Stayed 3 nights in Dec 2025

10/10 Excellent

Morissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was the best my entire stay was amazing. I would definitely recommend and return.
Nice pool 1 out of 3
Perfect drinks
The beach behind the resort was nice
Stayed 2 nights in Jan 2026

10/10 Excellent

Lorraine, Arima

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and transportarion was very convenient. Rooms wery very clean.
Stayed 1 night in Jan 2026

8/10 Good

Rosie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, could be a little cleaner, but the staff was by far the best. Everyone was helpful, cheerful and kind.
Stayed 3 nights in Jan 2026

8/10 Good

John

Stayed 6 nights in Jan 2026

8/10 Good

James Simon, Bridgetown

Stayed 5 nights in Jan 2026

4/10 Poor

Perpetua

Liked: Cleanliness, amenities
Went to celebrate the new year with my best friend but things did not work out the way we expected. I was given wrong information about the new year's dinner to no fault of mine and I felt punished because of wrong informaiton. I was not allowed to have my own buffet which I was informed was part of the package. Although management was apologetic she could have done better to make this day a memorable one after all it was just dinner but they made a big deal that I am not allowed buffet which in fact was quite humilating. It was extremely disappointing to be honest. The only reason Im giving two stars is because there was a wonderful supervisor who did try to put a smile on our faces. She was exceptional. I am still upset by this experience and will not recommend Bay Gardens to any of my friends.
Stayed 2 nights in Dec 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay and the staff were all very friendly and welcoming. The breakfast was also always amazing. My only real disappointment was the lack of evening entertainment at the Bay Gardens locations. Surely there could be some sort of entertainment eg karaoke nights, steel pan music etc etc on various nights.
Stayed 12 nights in Jan 2026

10/10 Excellent

Victoria Rosalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food & service would go there again
Stayed 10 nights in Jan 2026

10/10 Excellent

Sadie, INGLEWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026