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Bay Gardens Hotel

3.0 star property
VIP Access

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Photo gallery for Bay Gardens Hotel

Water park
In-room dining
Water park
Interior entrance
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Rodney Bay Village, Gros Islet
  • Reduit Beach
    ‪15 min walk‬
  • Rodney Bay Marina
    ‪15 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪3 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room King

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room King

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room King

Standard Room King

Standard Room King

7.6 out of 10
Good
(20 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double

Superior Room Double

8.4 out of 10
Very good
(10 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Croton Suite

1 bedroom, minibar, in-room safe, blackout curtains

Two Bedroom Croton Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 76 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Croton Suite

1 bedroom, minibar, in-room safe, blackout curtains

One Bedroom Croton Suite

8.0 out of 10
Very good
(2 reviews)
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room Double

1 bedroom, minibar, in-room safe, blackout curtains

Standard Room Double

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite

Jr. Executive Suite

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Croton Superior Double

Croton Superior Double

Croton Superior Double

7.0 out of 10
Good
(12 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Croton Standard King

1 bedroom, minibar, in-room safe, blackout curtains

Croton Standard King

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Bay Gardens Hotel

Beach location and 3 outdoor pools
Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Premium cable television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around Bay Gardens Hotel. During your stay, you're just a quick walk from Windward Islands. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Spices
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the proximity to shopping
  • Steps from Windward Islands and 4 minutes by foot from Baywalk Shopping Mall
  • Free local-area, beach, and theme park shuttle service
Some rates at Bay Gardens Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities like a 24-hour fitness center.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 3-star Gros Islet hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.
Spices - This poolside restaurant specializes in Caribbean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 415 out of 1001 reviews
Rating 8 - Good. 350 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chelsea

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2025

10/10 Excellent

MISHRA

Stayed 4 nights in Mar 2025

2/10 Terrible

Scott

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty dishes, bad food
Stayed 3 nights in Mar 2025

10/10 Excellent

ALBERTHA, Cutler Bay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and convenient to supermarkets and other stores and restaurants.. staff was very accommodating..
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

Hit and Miss

I stayed here before and absolutely love the gardens and little pools at the hotel and thought it would be a nice family spot because the shuttle to the beach and use of loungers is super convenient (though shuttle runs only 1/hr and sometimes leaves early so you need to be in the lobby waiting at least 15min in advance). The beach is lovely with super calm water and fair number of loungers with shade. However, Rodney Bay seems to be much less busy than it used to be; by 7pm, all shops and a lot of smaller restaurants are already closed, so you really need to rely on the hotel for activities and getting actuate information about what activities are available was a major issue (and quality varied). Service in general is not good - no one will go out of their way. Most of the staff are friendly enough but some are are almost hostile to guests. Expect long waits in restaurants - up to ten minutes just to be seated at a table that wasn't cleaned or set with cutlery. You might ask three times for coffee and still have to get it yourself. There are very few vegetarian options; the food is overall expensive and not very good (and not consistent: had a great wrap at the resort one day and then a mediocre one the next day). Breakfast was just ok; there was salt fish on offer at least twice and never any pancakes or waffles or anything of that sort, but there is a very good egg station. Gym is tiny but new equip. Rooms are ok but dated. Showers with poor pressure, inconsistent heat.
Stayed 9 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Odette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Amazing stay at a great location. Breakfast was particularly good. Friendly and welcoming staff. Added bonus of a free shuttle to the beach and use of sister property is very much appreciated.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Cheryl Gustave (General Manager) and her staff were most accommodating to me and my family while we were visiting the island in February (2025). We had a very memorable 3-generational trip (mother, daughter & grandmother) and our stay here was no exception. Now, we plan to return to the property every time we visit St. Lucia and will certainly recommend it to others. I can't say enough about the service, food, drinks, shuttle to the other (3) Bay Gardens properties, which we had access to, and the serene atmosphere at Bay Gardens Hotel. The bartenders were great and the Rum Punch was even better! The hotel was recommended to us by family members and it did not disappoint. The pictures online accurately depicted the grounds. Well worth the money. I wish I had been a bit more adventurous and taken part in the Karaoke Night activities...maybe next time.
Stayed 3 nights in Feb 2025

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet atmosphere

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly friendly and attentive staff
Stayed 3 nights in Mar 2025

8/10 Good

Gaitrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed having the shuttle to Bay Gardens Beach Resort and being able to use the lounge chairs & unmotorised watercraft at the Bay Gardens Beach Resort.
Stayed 7 nights in Feb 2025

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and close to everything Youre looking for in a vacation. Beach , free shuttle, restaurants, shopping activities. This hotel is as it's on the website ,customer service was excellent. Check in check out smootj and easy . Bartender quincy is awesome. All the waiters at the breakfast buffet are pleasant and friendly.
Stayed 4 nights in Feb 2025

4/10 Poor

Davide

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is not a 4-star property. Breakfast was poor and of very low quality, room is old and many facilities including shower were not working properly. Rooms were loud due to street traffic. Staff was not professional.
Stayed 1 night in Feb 2025

6/10 Okay

maria

Stayed 2 nights in Feb 2025

4/10 Poor

Theresa

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, amenities
I was given the worst room, far from the main hotel, on the road so very noisy. Asked to be changed and request was refused. Asked for a chair and a desk, they brought a pool chair and never a desk or table. Breakfast buffet was lousy, shells in the eggs, limited selection. Hotel was very loud around the pool making it difficult to have a conversation. Food was overpriced. Room looked nothing like the pictures. Asked about they gym and was told that they do not have one at that hotel however on my way to the room i found one. Not sure why they didn't tell me about it. Checked out early. Will not be staying there again.
Stayed 4 nights in Feb 2025

6/10 Okay

Natalie

Travelled with partner
Liked: Staff & service
Very safe around the property, walking distance to mall and beach, shuttle is offered for free but miscommunication about how often it travels, limited staff working pool area, limited activities offered at the hotel
Stayed 3 nights in Feb 2025

8/10 Good

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Bay Gardens Hotel, spending five days and four nights enjoying the amenities and nearby attractions. The food was excellent, and we loved the easy access to the Rodney Bay shopping area. One of the highlights of our stay was the all-inclusive package, which gave us access to their resort about a 20-minute walk away. We enjoyed having lunch there and using their pool, which was a great perk. The only downside was the timeshare sales pitch—we weren’t interested, but the representative was a bit aggressive. Additionally, I was promised a $100 spa voucher, which was never provided. Despite these minor issues, we had a pleasant stay and would recommend Bay Gardens Hotel for its great location, good food, and overall experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

Meryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sallyann

Business traveller
Great location for work or vacation.
Stayed 2 nights in Feb 2025

6/10 Okay

Barry

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

David, New York

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although clean, this is a very dated hotel with very sparse rooms that are barely decorated with aging bathrooms and showers that barely emit water.
Stayed 1 night in Feb 2025

10/10 Excellent

Wieslaw

Travelled with family
Very nice affordable hotel
Stayed 4 nights in Feb 2025