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Best Western Plus Hotel Stofella

4.0 star property

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Breakfast, lunch, dinner served; Italian cuisine
Lobby
Lobby
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
2 Avenida 12-28 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Plaza Fontabella Shopping Center
    ‪2 min walk‬
  • Place, Avenida La Reforma
    ‪3 min walk‬
  • Place, Oakland Mall
    ‪9 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Smoking

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Bathtub

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(26 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(51 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Bathtub

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Bathtub

Standard Room, 1 Double Bed, Non Smoking, Bathtub

Standard Room, 1 Double Bed, Non Smoking, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

2 Double Beds, Non-Smoking, Deluxe Room, Flat Screen Television, Mini Bar, Bathrobe

  • Sleeps 4

1 King Bed, Non-Smoking, Deluxe Room, Flat Screen Television, Mini Bar, Bathrobe

  • Sleeps 2

1 Double Bed, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 2

2 Double Beds, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 4

1 King 1 Single,Non-Smoking,Junior Suite,Sofabed,Mini Bar,Microwave

  • Sleeps 4

1 King Bed, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 2

2 Double 1 Single Bed, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 4

1 Double Bed, Non-Smoking, Standard Room, Flat Screen Television, Bathtub

  • Sleeps 2

2 Double Beds, Non-Smoking, Standard Room, Flat Screen Television, Bathtub

  • Sleeps 4

1 King Bed, Non-Smoking, Standard Room, Flat Screen Television, Bathtub

  • Sleeps 2

2 Double Beds, Non-Smoking, Superior Room, Mini Bar, Iron And Ironing Board

  • Sleeps 4

Superior King Room

  • Sleeps 2

Superior Queen Room

  • Sleeps 2

2 Double Beds, Smoking Room, Flat Screen Television, Coffee Maker, Iron and Ironing Board, Hairdryer

  • Sleeps 4

2 Double 1 Single Bed, Smoking Room, Flat Screen Television, Coffee Maker, Iron and Ironing Board, Hairdryer

  • Sleeps 4

1 King Bed, Smoking Room, Flat Screen Television, Coffee Maker, Iron and Ironing Board, Hairdryer

  • Sleeps 2

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, free WiFi

Double Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Triple Room Standard

In-room safe, desk, iron/ironing board, free WiFi

Triple Room Standard

  • Sleeps 3

Room with Double Bed - Non-Smoking

  • Sleeps 2

Standard Room

  • Sleeps 1

Standard Room

  • Sleeps 2

Guest Room with 2 Double Beds - Non-Smoking

  • Sleeps 4

View all photos for 1 Double Bed Non-Smoking Flat Screen Television Coffee Maker Iron and Ironing Board Hairdryer Full B

Bathroom

1 Double Bed Non-Smoking Flat Screen Television Coffee Maker Iron and Ironing Board Hairdryer Full B

  • Sleeps 2

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About this property

Best Western Plus Hotel Stofella

Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and self parking. Housekeeping is available on request.
Best Western Plus Hotel Stofella offers 100 air-conditioned accommodations with safes and hair dryers. 49-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The free breakfast at Best Western Plus Hotel Stofella gets high marks from our customers. During your stay, you're just a quick walk from Avia Mall. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy Italian cuisine while dining at Trattoria Veneciana
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the location
  • 8 minutes by car from Paseo Cayala and 10 minutes from U.S. Embassy in Guatemala
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel Stofella. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Guatemala City hotel.

Guests are served free buffet breakfast. An additional breakfast is available daily for a fee.
Trattoria Veneciana - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GTQ 40 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Trattoria Veneciana

Things to do

  • Golf
  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels

Food and drink

  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Plus Hotel Stofella

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GTQ 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Hotel Stofella Guatemala
Plus Stofella Guatemala City
Best Western Plus Hotel Stofella Hotel
Best Western Plus Hotel Stofella Guatemala City
Best Western Plus Hotel Stofella Hotel Guatemala City

Best Western Plus Hotel Stofella Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1010 reviews
Rating 8 - Good. 224 out of 1010 reviews
Rating 6 - Okay. 83 out of 1010 reviews
Rating 4 - Poor. 26 out of 1010 reviews
Rating 2 - Terrible. 44 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ingrid

Stayed 2 nights in Feb 2026

8/10 Good

David

Stayed 1 night in Feb 2026

10/10 Excellent

Phaedra

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, and amenities
Stayed 2 nights in Jan 2026

8/10 Good

Haim

Liked: Cleanliness, amenities, property conditions & facilities
Decent
Stayed 2 nights in Jan 2026

10/10 Excellent

TELMA, SAN FERNANDO

Stayed 1 night in Jan 2026

10/10 Excellent

Silma

Stayed 25 nights in Dec 2025

8/10 Good

Liza

Stayed 1 night in Jan 2026

2/10 Terrible

Raul

Travelled with family
Disliked: Amenities
The receptionist gave me a different room. I reserved a mini suite and they gave me a regular room. The guy that gave us that room didn’t explain why they change it, he tried to give me the key without explanation and even after 30 min he still didn’t gave me an answer on why the room that I reserved was available. Needs better customer service, the guy doesn’t have any customer service skill at all.
Stayed 1 night in Dec 2025

8/10 Good

Loyell

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Great breakfast buffet
Stayed 2 nights in Jan 2026

10/10 Excellent

Avid

Stayed 1 night in Jan 2026

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here for some years and the bathrooms need updating. They are not bad and are very clean! The breakfast is always great and I live the location and cleanliness of the hotel .
Stayed 1 night in Dec 2025

10/10 Excellent

Jorge

Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge

Everything was clean
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean friendly service
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 1 night in Dec 2025

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Efren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property located ideally within the zone 10, allowing for convenience and comfort.
Stayed 4 nights in Dec 2025

10/10 Excellent

Claudia

Stayed 1 night in Dec 2025

10/10 Excellent

JOSE MARIANO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Good location. Great staff!!
Stayed 1 night in Dec 2025

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2025

6/10 Okay

Patricio Ernesto

Business traveller
Liked: Cleanliness, staff & service
The hotel and rooms are a bit old, I was in a deluxe. Overall it was clean and breakfast was ok. You get what you pay for. The area is very good, a lot of dining options and very central. I find that prices of hotels in Guatemala are higher than in other cities (i.e. Panama, hotels of similar quality).
Stayed 4 nights in Dec 2025

10/10 Excellent

Fernando

Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location was great and the staff was very accommodating!
Stayed 1 night in Nov 2025

10/10 Excellent

Jenny

Room read
Stayed 1 night in Nov 2025

10/10 Excellent

ROBERTO

Stayed 2 nights in Nov 2025