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Hakone Airu

4.0 star property
VIP Access

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Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Interior entrance
Lobby sitting area
Terrace/patio
Aromatherapy, massages

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tenzan Onsen
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪11 min drive‬
  • Hakone Kowakien Yunessun
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1517)
The price is €816
for 1 room
8 Aug - 9 Aug
Hakone Kowakien TEN-YU

About this property

Hakone Airu

Ryokan with free valet parking, in the vicinity of Odawara Castle
This ryokan features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services, and gift shops/newsstands are onsite.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Our customers tell us they can't get enough of the helpful staff at Hakone Airu. During your stay, you're just a quick walk from Key Hiraga Museum. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking, self parking, and extended parking
  • Enjoy a bite to eat at private dining, a diner that serves Japanese cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a gift shop, and a multilingual staff
  • Onsite recreation includes hot springs
  • 10 minutes by car from Odawara Castle and 12 minutes from Hakone Open Air Museum
  • Local-area and bus station shuttle service available for a fee
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometers and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.
Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as meals.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 415 out of 610 reviews
Rating 8 - Good. 125 out of 610 reviews
Rating 6 - Okay. 43 out of 610 reviews
Rating 4 - Poor. 18 out of 610 reviews
Rating 2 - Terrible. 9 out of 610 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ryokan, the private onsen was the biggest highlight.
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan is absolutely beautiful. The staff was very kind and exceeded our expectations in everyway. I would recommend this hotel to all my family and friends. The view from our personal onsen was beautiful. After a week of walking around tokyo it was the perfect way to relax. The food was great and we loved our personal dinning area. I have no complaints at all. If you are looking to stay in hakone, stay in Hakone Airu.

6/10 Okay

Lita

Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent. Facilities is good. However, our room has a defective thermostat. There’s no other room to move us on the night of our stay. The property did not have a portable heater . Property doesn’t have extra blankets to use . It was cold in the room. The following morning at check out we notified the staff. They help us and apologized for the inconvenience.
Stayed 1 night in Apr 2025

10/10 Excellent

Ariana

Stayed 1 night in Apr 2025

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, food quality and options could improve
Stayed 1 night in Apr 2025

10/10 Excellent

Aziza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay at this beautiful spot! Plan getting there ahead cause not all taxis will go right up to it but once we walked in it was a paradise! Greeted at the door, with the ultimate Balinese experience and hospitality with a welcome drink, custom options, a massage treatment to choose from, and then the room- wow! What a view over the hills with the onsen tub on the balcony!! The amenities, the robes, the traditional tatami and floor bedding- such an authentic yet comfortable experience! The private and catered dinner and breakfast experience along this tranquility was not only delicious but made us feel like royalty! The best part was the friendliness and attention of all staff! Thank you!!
Stayed 1 night in Apr 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rex

Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2025

10/10 Excellent

Grabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with amazing staff
Stayed 1 night in Apr 2025

10/10 Excellent

Winnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. Wish we stayed another night.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. It was such a rejuvenating experience! The mat beds were probably the most comfortable sleep we’ve ever gotten and the always hot hot spring tub will be something I dream about forever. Food was amazing, although the portions are almost too much for one meal. We left each meal stuff beyond belief and partially dreaded not being hungry enough to eat the next one haha. Such an amazing stay, we would most definitely come back again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jade

Travelled with partner
Liked: Staff & service, amenities
Get property, relaxing onsen!
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just amazing

What can you say, this hotel is amazing, food top class, just absolutely perfect in every way
Stayed 3 nights in Mar 2025

8/10 Good

Mahnaz, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ryokan hotel

Amazing hotel and wonderful hospitality. We felt right at home. Kaiseki dinner and breakfast was delicious too. We’ll definitely stay here again when we’re back in Hakone. We booked a room with a private onsen and enjoyed it.
Stayed 1 night in Mar 2025

4/10 Poor

Kristy

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great private onsen.

My husband really wanted a private onsen because of a cancer scar. He very much enjoyed it. The futon was very difficult for me to get up because I will be receiving a shoulder operation when I go home and I can’t use my arm.
Stayed 2 nights in Mar 2025

10/10 Excellent

abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The private onsen was amazing, refreshing, and relaxing. The 12 course breakfast and dinner was delicious. We stayed 2 nights and had the shabu shabu hot and crab dinner the next. The staff was superb. All our needs were met and exceeded customer service. The whole place was clean and quiet. Perfect for celebrating our 25th wedding anniversary. This experience was a very memorable one. Thank upu Hakone Airu. We hope to be back again very soon.
Stayed 2 nights in Mar 2025

4/10 Poor

Taichiro

Travelled with group
Disliked: Staff & service, amenities
Pros: In-room bath Cons: Food, service, staff attitude This hotel is highly rated on Expedia and priced as a luxury hotel, so my expectation was high. Most of the staffs do not speak proper Japanese OR English, and they had poor attitude. Far from the standard of service quality you'd expect from a high end Ryokan. Food was mediocre at best, with some items that must have been left outside for a few hours. We ordered a steak dinner, and though the meat seemed to be of good quality they asked us to cook on our own with this tiny candle type heating device. Since the meat was thick, it took us over ONE HOUR to cook. Because of this it took us long time to finish eating, and while our table was still full of food, we were asked if we were ready for desserts... We felt constantly rushed in several occasions. Isn't this supposed to be a relaxing resort? I only read a few positive reviews before booking, but now after our stay I'm reading the past negative reviews and can't agree more with most of them. I wished that I read them all before booking. 廊下で24時間流れている不気味な音楽、食事からチェックアウト時まですぐ傍で目を光らせて急かすような態度の従業員、逆の意味で一生忘れられない話のネタをいただきました。二度と訪れません。 Expediaの高評価が信じられません。本当にがっかりです。
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Enjoyed my stay immensely - the staff was wonderful, the food was amazing (they offer both Japanese and Western options each meal, I chose Japanese), and the patio and onsen and was so peaceful and relaxing.
Stayed 3 nights in Feb 2025

8/10 Good

Trieu-Tien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The mountain view from our room was breathtaking and our hotel staff was very attentive and helpful

10/10 Excellent

Jose

Stayed 1 night in Mar 2025