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4.3 out of 5

"NIce, clean hotel. Only 1 criticism. We arrived early and were told the room wasn’t available which is fine but were not offered anywhere to leave our ... " More

By a verified traveller on Mon 15 Apr 2019

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Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at ARCOTEL Rubin Hamburg. During your stay, you'll be connected to the convention centre and just a quick walk from Museum of Arts and Crafts Hamburg. You'll find features such as free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Hamburg City Hall and a few minutes from Miniatur Wunderland
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

ARCOTEL Rubin Hamburg ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ARCOTEL Rubin Hamburg

Everyone (19) Couples (5) Family (2)
4 out of 5
NIce, clean hotel. Only 1 criticism. We arrived early and were told the room wasn’t available which is fine but were not offered anywhere to leave our bags.

Posted by on 15 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by the ARCOTEL Rubin Hamburg team

Dear guest, thank you very much for your positive review. We are more than glad that you were satisfied with your stay and that you liked our cleanliness. We sincerely regret that our luggage service was not offered to you. We do have a luggage room, in which we store the luggage for our guests. Thank you for your feedback - we will discuss this topic in order to make sure that this service will be offered to our guests. We would love to welcome you back one day, the ARCOTEL Rubin Hamburg team

4 out of 5

Posted by on 8 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by das ARCOTEL Rubin Hamburg Team

Moin lieber Gast, wir freuen uns, dass Sie sich die Zeit genommen haben, uns Ihre nette Bewertung zu hinterlassen. Bis hoffentlich bald wieder, das ARCOTEL Rubin Hamburg Team

4 out of 5
Schönes Zimmer und gutes Frühstück

Posted by on 8 May 2023

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Comment from Hotel Management

16 May 2023 by Ihr ARCOTEL Rubin Team

Liebe Karin Emilie,vielen Dank das Sie sich die Zeit genommen haben um uns eine Bewertung zu geben.Wir freuen uns über die freundlichen Worte zu unserem Zimmer, sowie unserem Frühstücksbuffet.Wir hoffen Sie bald wieder bei uns begrüßen zu können.

5 out of 5
Das Personal ist sehr freundlich, die Zimmer sind gut ausgestattet mit einem bequemen Bett. Es ist sehr ringhörig auch in höheren Stöcken. Das Frühstücksbuffet war gut ausgestattet.

Posted by on 27 Sep 2022

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Comment from Hotel Management

28 Sep 2022 by Ihr ARCOTEL Rubin Team

Liebe Jessica,vielen Dank das Sie sich die Zeit für eine Bewertung genommen haben.Wir hoffen Sie bald wieder bei uns begrüßen zu können.

4 out of 5
Ein sehr schönes sauberes Hotel, nette Mitarbeiter, sehr gutes Frühstück, bequeme Betten, alles in allem sehr gut.

Posted by on 12 Sep 2021

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Comment from Hotel Management

4 Nov 2021 by Ihr ARCOTEL Rubin Team

Liebe Anne-Cathrin, vielen Dank das Sie sich die Zeit genommen haben um uns eine Bewertung zu geben, welche wir gerne mit den Kollegen teilen. Bis hoffentlich ganz bald in Hamburg.

3 out of 5
Die Lage des Hotels ist sehr gut, das Personal an der Reception resp. Bar nett.

Posted by , from Schweiz on 7 Oct 2020

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Comment from Hotel Management

27 Oct 2020 by Arcotel Rubin Team

Vielen Dank für Ihre Bewertung. Sie ist für uns sehr wichtig!

4 out of 5

Posted by on 21 Sep 2020

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Comment from Hotel Management

23 Sep 2020 by ARCOTEL Rubin Team

Moin Moin lieber Gast, herzlichen Dank dafür, dass Sie bei uns waren und uns so positiv bewertet haben. Auf ein baldiges Wiedersehen würden wir uns sehr freuen. Das ARCOTEL Rubin Hamburg Team

5 out of 5
Sehr gepflegtes Hotel. Ist seine 4 Sterne Wert. Sehr freundliches Personal. Gute Ausstatung der Zimmer. Nah an der U Bahn ca. 2 Minuten Fussweg. Gute Lage Einfach alles Top. Sehr zu empfehlen.

Posted by , from Ittigen, Schweiz on 14 Sep 2020

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Comment from Hotel Management

23 Sep 2020 by ARCOTEL Rubin Team

Moin Moin lieber Gast, vielen Dank für Ihren Aufenthalt im ARCOTEL Rubin Hamburg und Ihr tolles Feedback. Wir haben uns sehr gefreut! Kommen Sie bald wieder! Liebe Grüße, das ARCOTEL Rubin Hamburg Team

4 out of 5

Posted by on 4 Aug 2020

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Comment from Hotel Management

26 Aug 2020 by Arcotel Rubin Team

Lieber Gast, vielen dank für Ihre Bewertung. Ihr ARCOTEL Rubin Hamburg Team

5 out of 5

Posted by on 14 Mar 2020

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About the ARCOTEL Rubin Hamburg

Location Steindamm 63, Hamburg, HH 20099

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 6 meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3854 square feet (358 square metres) and includes conference space. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the eco-certified ARCOTEL Rubin Hamburg. Parking is available for a fee. This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 7 levels
  • 3854 sq ft of conference space
  • 358 sq. m of conference space
  • Built in 2007
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Hamburg Central Station (1 km / 0.6 mi)
  • Metro station: Lohmuhlenstrasse U-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

ARCOTEL Rubin Hamburg offers 217 accommodations with laptop-compatible safes and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Flat-screen television
  • Satellite channels
  • Combined shower/bath
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sailing nearby
  • Segway rental/tour nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Self-parking fee: EUR 24 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ARCOTEL Rubin
  • ARCOTEL Rubin Hamburg
  • ARCOTEL Rubin Hotel
  • ARCOTEL Rubin Hotel Hamburg
  • ARCOTEL Rubin Hamburg Hotel
  • ARCOTEL Rubin Hamburg Hotel
  • ARCOTEL Rubin Hamburg Hamburg
  • ARCOTEL Rubin Hamburg Hotel Hamburg

Awards & Affiliations

Eco-certified property
This property participates in Green Key – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.