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Best Western Raphael Hotel Altona

3.5 star property

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Photo gallery for Best Western Raphael Hotel Altona

A hotel room with two beds, a framed artwork on the wall, and bedside lamps.
A modern bathroom with a wooden bathtub, a large mirror, and a painting on the wall.
A buffet area with various food items and a central serving window.
A modern fireplace with a clean, minimalist design, a small decorative vase on top, and a simple, uncluttered surrounding area.
A modern library with a large bookshelf, a desk with a computer, and two chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765
  • Place, Reeperbahn
    ‪16 min walk‬
  • Place, Fish Market
    ‪6 min drive‬
  • Place, St. Pauli Piers
    ‪8 min drive‬
  • Airport, Hamburg (HAM)
    ‪35 min drive‬

Room options

View all photos for Standard Double Room 1 Double bed

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Double Room 1 Double bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

A hotel room with a bed, a desk with a lamp, a chair, a wardrobe, and a TV on the wall.

Standard Room, 1 Single Bed

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk with a chair, a telephone, and a bottle of water.

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

A hotel room with a wooden desk, a red sofa, a bed with striped bedding, and a large window offering a city view.

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 1 Double Bed, Refrigerator (with Sofabed)

A hotel room with two beds, a desk with a lamp, a telephone, and a TV mounted on the wall.

Family Room, 1 Double Bed, Refrigerator (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room 1 Double bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room 1 Double bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Best Western Raphael Hotel Altona

This smoke-free hotel features a full-service spa, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Best Western Raphael Hotel Altona offers 43 accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.
During your stay at Best Western Raphael Hotel Altona, you'll be within walking distance of Reeperbahn. Features include free WiFi in public areas, plus a full-service spa and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute drive from Reeperbahn and a few minutes from St. Pauli Piers
Best Western Raphael Hotel Altona offers its guests a full-service spa. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A library, multilingual staff, and tour/ticket assistance are also featured at Best Western Raphael Hotel Altona. For a fee, parking is available.

This 3.5-star Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge

Things to do

  • Bicycle storage
  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 4 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Self parking fee: EUR 12 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Best Western Raphael Hotel Altona Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 676 reviews
Rating 8 - Good. 319 out of 676 reviews
Rating 6 - Okay. 118 out of 676 reviews
Rating 4 - Poor. 27 out of 676 reviews
Rating 2 - Terrible. 5 out of 676 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Spacious rooms and friendly staff
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient, easy accessible, clean and frindly!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Aug 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hood transport links
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a positive surprise - super clean, the beds were very comfortable, the bathroom big and the windows could be fully opened. We booked it because we took an early train and it is right next to the station. Friendly and fast check in.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, nothing special.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Julien

Liked: Cleanliness
Ok
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael at the reception desk delivered an outstanding support for me to work quite you and efficiently.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

bum jin

Disliked: Staff & service, room comfort

not too bad

The hotel is nice to me. the location was good to me as well. Breakfast was so awesome. But due to the system change there was some misunderstanding.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

ABDUL BASHEER

Liked: Cleanliness, staff & service
I believe the hotel is good, but the AC services was not available only small fan was provided
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

YOSHIKI R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024
Verified review

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
The location is close to the Altona train station, which is very practical. However the hotel rooms are old and have no air conditioning. When I arrived to my room, it seemed like the windows had been closed for days, it was hot and air quality was bad. Opening the windows helped but the noise from the station is there, so I wouldn't recommend to noise and temperature sensitive guests.
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

charles

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Lars Otto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rent, pent og enkelt og komme seg til.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities
Behageligt ophold på rent værelse med det man har brug for. Roligt og venlig betjening. Vi kommer igen.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

SANDRA

Liked: Cleanliness, staff & service
Última planta no hay ascensor
Stayed 1 night in Mar 2026