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Hanoi Bonsella Hotel

3.5 star property

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Photo gallery for Hanoi Bonsella Hotel

Front of property
Executive Suite, Non Smoking, City View
Food court
Lounge
Property entrance

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
3 Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

Junior Suite with City View

  • Sleeps 2

View all photos for Deluxe Room with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with City View

  • Sleeps 2

View all photos for Executive Suite with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite with City View

  • Sleeps 2

View all photos for Executive Suite, Non Smoking, City View

Executive Suite, Non Smoking, City View

Executive Suite, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking, City View

Junior Suite, 1 Queen Bed, Non Smoking, City View

Junior Suite, 1 Queen Bed, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Non Smoking, City View

Family Suite, Non Smoking, City View

Family Suite, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Non Smoking, City View

View from room

Deluxe Room, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room with City View

  • Sleeps 2

Deluxe Twin Room with City View

  • Sleeps 2

View all photos for Junior Double Suite with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Double Suite with City View

  • Sleeps 2

View all photos for Family Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Family Suite

  • Sleeps 3

View all photos for Premier Room with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room with City View

  • Sleeps 2

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About this property

Hanoi Bonsella Hotel

Art Deco Hanoi hotel connected to a shopping center, steps from Hoan Kiem Lake
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Hanoi Bonsella Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Hanoi Bonsella Hotel, you're connected to a shopping center and just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Steps from Hoan Kiem Lake and Ngoc Son Temple
  • Airport, train station, and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hanoi Bonsella Hotel. An airport shuttle (available 24 hours), an area shuttle, and a train station drop-off service are available for a fee.

This Art Deco Hanoi hotel is smoke free.

Hanoi Bonsella Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Offsite parking; reservations required
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Art Deco architecture
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 575000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 575000.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hanoi Bonsella Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Bonsella Hotel Hanoi
Diamond Hanoi
Bonsella Hanoi
Bonsella Hotel
Hanoi Bonsella
Hanoi Bonsella Hotel Hotel
Hanoi Bonsella Hotel Hanoi
Hanoi Bonsella Hotel Hotel Hanoi

Hanoi Bonsella Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 323 out of 383 reviews
Rating 8 - Good. 51 out of 383 reviews
Rating 6 - Okay. 5 out of 383 reviews
Rating 4 - Poor. 2 out of 383 reviews
Rating 2 - Terrible. 2 out of 383 reviews

9.6/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Katie

Travelled with partner
Liked: Staff & service
We booked a suite with King bed. The bath tub and shower combo was a little concerning as it is very high up and you'd have to climb up into; can be a major trip hazard for older adults. I am in my late 30's and had a hard time. When the tub was wet, i nearly killed myself trying to get in to shower. Again, the tub function did not work. To make up for the room, the staff was extrememlt hospitable. Very accommodating, friendly, and helpful. They made the e perience enjoyable at the hotel. Always making sure we were happy with our stay. I would recommend this hotel for its close proximity to Hoa Kiem Lake and eateries.
Stayed 4 nights in Sep 2025

10/10 Excellent

Julien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and very welcoming staff, would stay there again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rodolfo, Moorpark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel at the best location. Walking distance to a lot of sites and food places. The staffs are very friendly and accommodating. If ever I come back to Hanoi again, I will definitely book this place again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and super friendly staff. Walkable to Hoan Kiem lake and night maket. Delicious breakfast. Highly recommended!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, central and everyone super helpful
Stayed 3 nights in Apr 2025

10/10 Excellent

Thanh Nhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good service
Stayed 1 night in Feb 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Rodel

Stayed 2 nights in Dec 2024

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and good hotel

Great location near the lake , friendly staff , good breakfast. Room was comfortable
Stayed 3 nights in Dec 2024

8/10 Good

Paul Toong Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but noisy

The hotel’s location is perfect for exploring Hanoi’s old and French quarter. Lots of restaurants and shopping around the hotel too. My room is newly renovated and has a city view. However do bring your earbuds plugs because the soundproofing of the room is not the best. You will hear the traffic, construction and dragging of chairs. The roof is under construction so avoid the highest 3 floors if you want a peace sleep. ** The hotel kindly offered me free transportation to the airport after learning about the construction noise last night. Excellent customer recovery. I will definitely consider staying with them again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Super friendly and hospitable with good knowledge of the area. Location is great, the AC works really well, complimentary breakfast is really great and it’s surprisingly quiet. Definitely recommended.
Stayed 1 night in May 2024

10/10 Excellent

Lissa

Liked: Staff & service, property conditions & facilities
An excellent hotel in all ways. Excellent staff. Highly recommended
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Nice area, lots of food and massages a minute away!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2023

10/10 Excellent

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.

8/10 Good

evan, Burnaby

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great location right by the lake, rooms were good and overall a good stay. Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.
Stayed 3 nights in Oct 2022

10/10 Excellent

Phuong-Lien

Stayed 1 night in Sep 2022

10/10 Excellent

ngoc son

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good service Good location
Stayed 1 night in Aug 2022

10/10 Excellent

Dinh Viet Anh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.
Stayed 3 nights in Jun 2022

10/10 Excellent

Glen

Stayed 1 night in May 2022

10/10 Excellent

Yoon Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.
Stayed 2 nights in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Great Service, staff and location. Close to all attractions and a block from Lake. Great local restaurant right next door. Road around Lake closes on the weekend which is an added bonus.
Stayed 2 nights in Dec 2019