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Hanoi Bonsella Hotel

3.5 star property

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Photo gallery for Hanoi Bonsella Hotel

Front of property
Restaurant
Premium bedding, pillow-top beds, minibar, in-room safe
Lounge
Property entrance

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
3 Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪46 min drive‬

Room options

Junior Suite with City View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with City View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Suite with City View

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite with City View

  • Sleeps 2
  • Free Wi-Fi

Family Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, Non Smoking, City View

Executive Suite, Non Smoking, City View

Executive Suite, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed, Non Smoking, City View

Junior Suite, 1 Queen Bed, Non Smoking, City View

Junior Suite, 1 Queen Bed, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Suite, Non Smoking, City View

Family Suite, Non Smoking, City View

Family Suite, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, City View

View from room

Deluxe Room, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hanoi Bonsella Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Hanoi Bonsella Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Hanoi Bonsella Hotel, you're connected to a shopping center and just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Steps from Hoan Kiem Lake and Ngoc Son Temple
  • Airport, train station, and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hanoi Bonsella Hotel. An airport shuttle (available 24 hours), an area shuttle, and a train station drop-off service are available for a fee.

This Art Deco Hanoi hotel is smoke free.

Hanoi Bonsella Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Offsite parking; reservations required
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Art Deco architecture
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 575000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 575000.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hanoi Bonsella Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Bonsella Hotel Hanoi
Diamond Hanoi
Bonsella Hanoi
Bonsella Hotel
Hanoi Bonsella
Hanoi Bonsella Hotel Hotel
Hanoi Bonsella Hotel Hanoi
Hanoi Bonsella Hotel Hotel Hanoi

Hanoi Bonsella Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 324 out of 384 reviews
Rating 8 - Good. 51 out of 384 reviews
Rating 6 - Okay. 5 out of 384 reviews
Rating 4 - Poor. 2 out of 384 reviews
Rating 2 - Terrible. 2 out of 384 reviews

9.6/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and very welcoming staff, would stay there again.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and good hotel

Great location near the lake , friendly staff , good breakfast. Room was comfortable
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Thanh Nhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good service
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rodolfo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel at the best location. Walking distance to a lot of sites and food places. The staffs are very friendly and accommodating. If ever I come back to Hanoi again, I will definitely book this place again.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and super friendly staff. Walkable to Hoan Kiem lake and night maket. Delicious breakfast. Highly recommended!!!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Kelly

Nice area, lots of food and massages a minute away!
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, central and everyone super helpful
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

ngoc son

Liked: Staff & service, amenities, property conditions & facilities
Good service Good location
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.
Verified

10/10 Excellent

Lissa

Liked: Staff & service, property conditions & facilities
An excellent hotel in all ways. Excellent staff. Highly recommended
Stayed 1 night in Feb 2024
Verified

8/10 Good

evan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great location right by the lake, rooms were good and overall a good stay. Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Super friendly and hospitable with good knowledge of the area. Location is great, the AC works really well, complimentary breakfast is really great and it’s surprisingly quiet. Definitely recommended.
Stayed 1 night in May 2024
Verified

6/10 Okay

Yasuyuki

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location but not so well maintained
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Katie

Liked: Staff & service
We booked a suite with King bed. The bath tub and shower combo was a little concerning as it is very high up and you'd have to climb up into; can be a major trip hazard for older adults. I am in my late 30's and had a hard time. When the tub was wet, i nearly killed myself trying to get in to shower. Again, the tub function did not work. To make up for the room, the staff was extrememlt hospitable. Very accommodating, friendly, and helpful. They made the e perience enjoyable at the hotel. Always making sure we were happy with our stay. I would recommend this hotel for its close proximity to Hoa Kiem Lake and eateries.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Paul Toong Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but noisy

The hotel’s location is perfect for exploring Hanoi’s old and French quarter. Lots of restaurants and shopping around the hotel too. My room is newly renovated and has a city view. However do bring your earbuds plugs because the soundproofing of the room is not the best. You will hear the traffic, construction and dragging of chairs. The roof is under construction so avoid the highest 3 floors if you want a peace sleep. ** The hotel kindly offered me free transportation to the airport after learning about the construction noise last night. Excellent customer recovery. I will definitely consider staying with them again.
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Shu Hui

Disliked: Staff & service

Worst hotel I’ve ever experienced

It’s the worst experience I’ve ever had in my almost 40 years of travelling. The water bottles no matter big or small need to pay(not what they told us when we checked in) and I feel cheated and humiliated when they told us we’d destroyed the opening ( not really opened) a bottle of wine which no label on it. I didn’t even see where it was and my husband told me it was on the top of the shelf. I strongly suggest hotels.com evaluate the hotel because I don’t want other guests be cheated or wrong finger pointed as I had been.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura in posizione comoda all’interno della città vecchia
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

MITSUNOBU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てのスタッフが親身に対応してくれました。水回りも清潔ですし、素晴らしいホテルだと思います
Stayed 4 nights in Mar 2025
Verified

8/10 Good

HIDEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街に近い便利なホテル

ホアンキエム湖、旧市街の散策に便利な、このホテルを選びました。部屋は、毎日きれいに清掃され、明るく、ホアンキエム湖を望むことも出来て良かったです。朝食はメイン料理の種類は多くないですが、美味しかったです。滞在中は、私たちの幾つかの要求に対して丁寧に対応していただき、ハノイ滞在を気持ちよく過ごすことが出来きました。ありがとうございます。
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Euna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

관광하기 좋은 호텔

한 층에 객실이 두 개만 있는 작은 호텔이지만 객실 내부는 작지 않은 호텔. 직원들이 아주 친절하고 깨끗하고 좋았음. 호텔 정문에서 로비까지 계단이지만 벨보이가 나와서 바로 짐을 옮겨주었음. 객실키는 객실에 이미 꽂혀 있고, 호텔 직원이 객실까지 직접 동행하여 안내해 줌. 객실 룸넘버를 얘기해주지 않고 객실키를 미리 주지 않는다고 당황할 필요 없음. ^^; 호수 바로 옆이라 저녁에도 그렇게 조용한 편은 아니지만수면에 방해될 정도도 아님. 내가 묵은 날 중 하루는 할로윈데이라 밤 12시까지 아주아주아주 시끄러웠음. 한국인이 많이 묵는 호텔이라서, 조찬 시 직원이 친철하게 "쌀국수"를 먹을 지 한국어로 물어봄.(영어 + 쌀국수) 루프탑에서 경치를 보며 갖는 차 한 잔의 여유도 좋았음.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Shimpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
こちらのお願いに丁寧に対応してもらい、大変助かりました。
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

SOHYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절한 직원들과 좋은 위치

호텔 지배인님들 비롯해 직원분들이 정말 친절하셨어요. 한시간정도 이른 시간에 도착했는데, 바로 체크인해주시고 방컨디션도 방음도 좋았고 위치가 특히 좋았습니다. 여기저기 걸어서가기 편했고, 골목자체가 조용한 골목이라 좋았어요 피자포피스도 바로 옆이라 좋았네요. 하노이에 다시 가게된다면 또 여기에 묵을것 같아요!
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Dinh Viet Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Yoon Shan

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.
Stayed 5 nights in May 2022