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Capsis Astoria Heraklion Hotel

4-star property
11 Eleftherias square, Heraklion, Crete Island (01) 562 1066
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3.9 out of 5
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See all 13 ebookers Reviews

"Great hotel, very central , easy to find , lovely helpful staff, nice clean room, excellent service. " More

By a verified traveller on Tue 11 Apr 2017

Points Of Interest

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Economy Room (Special Offer)

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€62* Per night/room 29 Apr - 30 Apr

Superior Triple Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Superior Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Business Suite, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the pool at Capsis Astoria Heraklion Hotel. During your stay, you're just a quick walk from Heraklion Archaeological Museum. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Mediterranean cuisine at Cafe Capsis, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Heraklion Archaeological Museum and 15 minutes on foot from Heraklion Port
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Capsis Astoria Heraklion Hotel ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Capsis Astoria Heraklion Hotel

Everyone (5) Couples (5) Family (1) Friends (1)
5 out of 5

Great Hotel

Great hotel, very central , easy to find , lovely helpful staff, nice clean room, excellent service.

Posted by on 11 Apr 2017

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Comment from Hotel Management

23 Apr 2017 by Chasapidou Evgenia, General Manager

Dear Anonymous, Thank you for your trust in Capsis Astoria Heraklion. We are thrilled to read your comments! Your overall experience was excellent. This means that our effords lead to what we are striving for! We really wish to welcome you back in Creta and offer you again an unforgettable stay! Warm regards,

5 out of 5

Leisure trip with a friend.

Hotel staff were excellent.Reception staff were very helpful in advising us about local trips and amenities.The room was very comfortable,cleaned daily and bed linen changed 3 times weekly. Excellent view from balcony with sunshine from morning until evening.Breakfast was wonderful with variety of fruits,breads,marmalades and cooked breakfast all served in the comfortable restaurant.Hotel cafe has a comfortable ambience for refreshments or full meals. Hotel location is excellent.thoroughly enjoyed our stay. Thank you to all the staff for a very enjoyable holiday.

Posted by on 24 Oct 2015

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3 out of 5

OK

Good location. Free Wifi although a bit slow. Not quite a 4 star hotel quality - no toothbrush, toothpaste, kettle in the room. Maybe the 4 star standard in Greece is different from other European countries like Holland. Staff is nice and helpful.

Posted by on 13 Sep 2015

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4 out of 5

Great stopovers

We stayed here on two separate nights arriving and leaving Crete. Great stopover both nights and staff friendly and welcoming. Late checkout (4:00 pm) received on request. Bus stop to Knossos just outside. Would stay again.

Posted by on 29 May 2015

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1 out of 5
Nie wieder. Alles nur dreckig ungepflegt. Haare im Bett und im Abfluss. Schimmel an den Wänden. Stinkt sehr stark. Personal interessiert es gar nicht. Finger weg von dem Hotel.

Posted by on 5 Apr 2024

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5 out of 5
It’s a good place to discover Heraklion by walking. Breakfast is excellent, staff friendly and helpful.

Posted by on 27 Jul 2023

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4 out of 5

Posted by on 4 Sep 2020

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Comment from Hotel Management

8 Sep 2020 by GIORGOS LIAPAKIS

Dear Sir/Madam Thank you sincerely for your trust to our property! We are very happy to see you have appreciated our staff and services. And our location indeed is wonderful and ideal for a stay in Heraklion city. We hope to welcome you back in the near future again! Best regards,

4 out of 5
Nice welcome. Precautions well taken for Covid. Room clean and ok but not very attractive

Posted by , from Geneva on 20 Aug 2020

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Comment from Hotel Management

8 Sep 2020 by GIORGOS LIAPAKIS

Dear Jean Paul Thank you sincerely for your trust to our property! We are very happy to see you have appreciated our staff and services. And our location indeed is wonderful and ideal for a stay in Heraklion city. We hope to welcome you back in the near future again! Best regards,

4 out of 5

Posted by on 24 Oct 2019

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Comment from Hotel Management

30 Oct 2019 by GIORGOS LIAPAKIS

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Die Dachterrasse mit dem Restaurant hoch über Heraklion ist wirklich einmalig. Die Bedienung ist ebenso toll!

Posted by on 23 Sep 2019

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Comment from Hotel Management

26 Sep 2019 by GIORGOS LIAPAKIS

Thanks for staying with us. We appreciate your feedback!

About the Capsis Astoria Heraklion Hotel

Location 11 Eleftherias square, Heraklion, Crete Island 71201

Property Features

Capsis Astoria Heraklion Hotel offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 4650 square feet (432 square metres) and includes a conference centre. A rooftop terrace, a library, and tour or ticket assistance are also featured at the family-friendly Capsis Astoria Heraklion Hotel. Parking is available for a fee. This 4-star Heraklion hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 4650 sq ft of conference space
  • 432 sq. m of conference space
  • Built in 1966
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Capsis Astoria Heraklion Hotel offers 131 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Down blanket
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Cafe Capsis – This bistro specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner.

Erofilli – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Aegea View Pool Bar/Resto – This beach restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkelling nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property registry number - 103K014A0001400
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Valet parking fee: EUR 14 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Astoria Capsis
  • Astoria Capsis Heraklion
  • Astoria Capsis Hotel Heraklion
  • Astoria Heraklion
  • Capsis Astoria
  • Capsis Astoria Heraklion
  • Capsis Astoria Heraklion Hotel
  • Capsis Astoria Hotel
  • Capsis Astoria Hotel Heraklion
  • Capsis Hotel Heraklion
  • Capsis Astoria Heraklion Hotel Crete
  • Hotel Astoria Capsis
  • Capsis Astoria Heraklion
  • Capsis Astoria Heraklion Hotel Hotel
  • Capsis Astoria Heraklion Hotel Heraklion
  • Capsis Astoria Heraklion Hotel Hotel Heraklion

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:30 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.