2/10 Terrible
N M C
Travelled with family
23 Sept 2025
HORRENDOUS HOTEL!
DO NOT BOOK THIS HOTEL!!
The moment we walked in this hotel the staff were so rude!
We were checking in at 2pm for 2 adults and 2 children, as we were checking in they had us down for 3 standard room which we booked for a family room. They seen then that they had made a mistake but said we would have to wait for half hour for our room to be cleaned.
Half hour to clean a room no way!!
Anyway so we were asked for ID i gave mine also had to show some sort of id for my 12 year old daughter, done that. My friend on the other hand had her 12 year old sister with her but she wasnt aloud she had to be with her mother. So the staff asked if we could get id from the mother which we did. To then turn out we had do all the IDs again with a different staff member. He took my daughters id and because she had a different surname to me they then refused again and cancelled it. This was not stated while i was doing the online check in!! 2 and half hours we were in there trying to sort it the whole time the staff were so rude no good customer sevice skills whatsoever! The hotel itself looked so dirty it was HORRENDOUS. THIS HOTEL SHOULD BE SHUT DOWN, HOW IT HASNT ALREADY I DO NOT KNOW. Oh not forgetting they hadn't actually cancelled it they lied, head office actually refunded it. We were so stressed having 2 young kids coming from wales and not knowing if we would have a place to stay. Thankyou to the travel lodge we did and cant them enough how they tret us.
N M C
Stayed 1 night in Sep 2025


































