6/10 Okay
Barry
Travelled with partner
20 Mar 2025
Was placed in a wheelchair accessible room although not reserved / requested, when asked to change rooms was told no. Paid for room with partial ocean to learn this view requires going out on the balcony and looking to your right, it is not a view from inside the room. Hotels site stated fully refurbished in 2022 - room did not feel recently refurbished. Overall stay felt oversold and under delivered especially for the "upgraded" amenities of view and room. Will say concierge staff very friendly and staff at Monkey Pod were outstanding.
Barry
Stayed 3 nights in Mar 2025