18 Nov 2019 by GR
Dear Michaell Hughes, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sebahat Orhan Guest Relations Supervisor
14 Feb 2022 by Zamanfer Uzunylmaz Guest Relations Manager
Chère Nadia, Nous tenons à vous remercier d'avoir pris le temps de partager votre avis détaillé sur votre récent séjour au Crowne Plaza Istanbul Old City. Nous sommes désolés de lire vos commentaires négatifs. Il semble que nous n'ayons pas été à la hauteur de vos attentes, et il y a aussi eu un manque de communication. Nous vous assurons que vos commentaires ont été soumis à notre direction et soigneusement pris en compte. Merci encore de partager vos commentaires et nous espérons que vous nous donnerez l'occasion de nous racheter. Nous espérons vous accueillir à nouveau dans un proche avenir. Cordialement, Zamanfer Uzunylmaz People Relations Manager Crowne Plaza Istanbul Old City
4 Feb 2022 by Zamanfer Uzunylmaz Guest Relations Manager
Sehr geehrter Gast, wir möchten uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihre ausführliche Bewertung Ihres letzten Aufenthalts im Crowne Plaza Istanbul Old City mitzuteilen. Es tut uns leid, Ihre negativen Kommentare zum Frühstück und zur Anzahlung zu lesen. Es sieht so aus, als konnten wir Ihre Erwartungen nicht erfüllen, und es gab auch einen Mangel an Kommunikation. Wir versichern Ihnen, dass Ihr Feedback an unser Management weitergeleitet und sorgfältig geprüft wurde. Nochmals vielen Dank für Ihr Feedback und wir hoffen, dass Sie uns die Gelegenheit geben, uns zu rehabilitieren. Wir freuen uns, Sie in naher Zukunft wieder begrüßen zu dürfen. Mit freundlichen Grüßen Zamanfer Uzunylmaz Guest Relations Manager Crowne Plaza Istanbul Old City
26 Jan 2021 by Ceren Bayram
Dear Guest, Thank you for your kindly comment, We will be glad to see you on your next accommadation, Have a nice day, Regards
7 Mar 2020 by CEREN BAYRAM
Dear Guest, Warm greetings from Crowne Plaza Old City Hotel We are pleased to your staying in our hotel, Thank you for your kindly time and attention, Best Regards,
28 Oct 2019 by GR
Dear Guest,We would like to thank you for staying Crowne Plaza Old City Hotel Istanbul and sharing your feedback with us. We look forward to the opportunity to serve you again the future. Best Regards Sebahat Orhan Guest Relations Supervisor
14 Oct 2019 by GR
Dear Guest,First of all, we would like to thank you for staying Crowne Plaza Old City Hotel Istanbul and sharing your feedback with us.We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We look forward to the opportunity to serve you again the future. Best Regards Sebahat Orhan Guest Relations Supervisor
4 Oct 2019 by GR
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sebahat Orhan Guest Relations Supervisor
27 Feb 2019 by Zamanfer Uzunyılmaz Guest Relation Manager
Cher Monsieur ou Madame, Merci d'avoir pris le temps de partager votre avis avec nous. Nous apprécions vos précieux commentaires car ils nous aident à identifier les domaines dans lesquels nous pouvons améliorer l'expérience des clients. J'ai été déçu d'apprendre les lacunes que vous avez rencontrées et nous prenons actuellement des mesures pour mettre à niveau certains services. J'espère te revoir. Meilleures salutations Zamanfer Uzunyilmaz Responsable des relations clients
Crowne Plaza Istanbul - Old City, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, coworking spaces, and a limo/town car service. Event space at this hotel measures 1507 square feet (140 square metres) and includes conference rooms. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Crowne Plaza Istanbul - Old City, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Istanbul hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Crowne Plaza Istanbul - Old City, an IHG Hotel offers 257 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 54-inch LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.
Shebap – This restaurant serves breakfast, lunch and dinner.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Healthia Spa & Wellness has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Crowne Plaza Istanbul - Old City, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certification Program (Turkey) and Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.