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4.0 out of 5

"The staff was outstanding they always kind and helpful the staff who cleaned the room always went out of there way to give the best service, my wife a ... " More

By a verified traveller on Sat 23 Jul 2022

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Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
€120* Per night/room 30 Sep - 1 Oct

Premium Room, 2 Single Beds, Smoking (Lounge Access)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Smoking (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Non Smoking (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Crowne Plaza Istanbul - Old City, an IHG Hotel. During your stay, you're just a quick walk from Grand Bazaar. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, detox wraps or thalassotherapy at Healthia Spa & Wellness
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the location and the breakfast
  • Just a 2-minute drive from Grand Bazaar and 14 minutes from Blue Mosque
  • Airport shuttle service available for a fee

Crowne Plaza Istanbul - Old City, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Istanbul - Old City, an IHG Hotel

Everyone (3) Couples (5) Family (1)
5 out of 5
The staff was outstanding they always kind and helpful the staff who cleaned the room always went out of there way to give the best service, my wife and I are looking forward to returning back to Istanbul soon and we will stay at the crow plaza because of the service

Posted by on 23 Jul 2022

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5 out of 5
My wife and I stayed here for 2 weeks on holiday. I often stay in Crowne Plaza hotels on business and until now my favourite was in Foshan in Southern China. The location of the Crowne Plaza Old City was fabulous 3 mins from Grand Bazaar, 1 min from tram and bus routes, 5 mins from metro and Marmaray lines. Staff were incredible. Friendly, helpful, hospitable. A special word for Ezri, Gener and the concierge. They were marvellous. Would highly recommend to anyone travelling on business or on holiday.

Posted by , from Ireland on 16 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by GR

Dear Michaell Hughes, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sebahat Orhan Guest Relations Supervisor

3 out of 5
Situation géographique est idéale Mais pour connaître cette hôtel depuis 2008 je me rend à istanbul tout les deux mois pour le travail La gestion devient catastrophique Service de nettoyage des chambres bâcler Pas peignoir pas coton pas coton tige pas fer à repasser pas de mousse à cirage pour chaussure Le minimum c’est tout Ah oui en décembre je payais le déjeuner à 10€ Mnt 25 € incompréhensible Ils sont même pas capable d’avoir un fichier client Après vérification ils ont remis à 15 € ????? Je crois mnt je n’irais plus un peu plus haut ds la rue j’ai déjà fait hôtel Beethoveen prémiun et le sefoni bcq mieux en terme de service et prestation

Posted by on 13 Feb 2022

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Comment from Hotel Management

14 Feb 2022 by Zamanfer Uzunylmaz Guest Relations Manager

Chère Nadia, Nous tenons à vous remercier d'avoir pris le temps de partager votre avis détaillé sur votre récent séjour au Crowne Plaza Istanbul Old City. Nous sommes désolés de lire vos commentaires négatifs. Il semble que nous n'ayons pas été à la hauteur de vos attentes, et il y a aussi eu un manque de communication. Nous vous assurons que vos commentaires ont été soumis à notre direction et soigneusement pris en compte. Merci encore de partager vos commentaires et nous espérons que vous nous donnerez l'occasion de nous racheter. Nous espérons vous accueillir à nouveau dans un proche avenir. Cordialement, Zamanfer Uzunylmaz People Relations Manager Crowne Plaza Istanbul Old City

2 out of 5
Schlecht war Service und Wellan

Posted by on 5 Jan 2022

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Comment from Hotel Management

4 Feb 2022 by Zamanfer Uzunylmaz Guest Relations Manager

Sehr geehrter Gast, wir möchten uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihre ausführliche Bewertung Ihres letzten Aufenthalts im Crowne Plaza Istanbul Old City mitzuteilen. Es tut uns leid, Ihre negativen Kommentare zum Frühstück und zur Anzahlung zu lesen. Es sieht so aus, als konnten wir Ihre Erwartungen nicht erfüllen, und es gab auch einen Mangel an Kommunikation. Wir versichern Ihnen, dass Ihr Feedback an unser Management weitergeleitet und sorgfältig geprüft wurde. Nochmals vielen Dank für Ihr Feedback und wir hoffen, dass Sie uns die Gelegenheit geben, uns zu rehabilitieren. Wir freuen uns, Sie in naher Zukunft wieder begrüßen zu dürfen. Mit freundlichen Grüßen Zamanfer Uzunylmaz Guest Relations Manager Crowne Plaza Istanbul Old City

5 out of 5
Chambre spacieuse, hotel chic et tres propre, personnel tres sympatique et serviable.

Posted by on 21 Jan 2021

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Comment from Hotel Management

26 Jan 2021 by Ceren Bayram

Dear Guest, Thank you for your kindly comment, We will be glad to see you on your next accommadation, Have a nice day, Regards

4 out of 5
le hall est magnifique, mais les chambres méritent d’être rafraîchie et le ménage laisse a désirer

Posted by on 6 Mar 2020

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Comment from Hotel Management

7 Mar 2020 by CEREN BAYRAM

Dear Guest, Warm greetings from Crowne Plaza Old City Hotel We are pleased to your staying in our hotel, Thank you for your kindly time and attention, Best Regards,

4 out of 5
Das Hotel ist in einer sehr guten Lage,mann kommt zu Fuss überall hin das ist Top!

Posted by on 26 Oct 2019

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Comment from Hotel Management

28 Oct 2019 by GR

Dear Guest,We would like to thank you for staying Crowne Plaza Old City Hotel Istanbul and sharing your feedback with us. We look forward to the opportunity to serve you again the future. Best Regards Sebahat Orhan Guest Relations Supervisor

4 out of 5
Yleisellätasolla kaikki kohdallaa, kylpyhuonetiloissa toivomisen varaa

Posted by on 12 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by GR

Dear Guest,First of all, we would like to thank you for staying Crowne Plaza Old City Hotel Istanbul and sharing your feedback with us.We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We look forward to the opportunity to serve you again the future. Best Regards Sebahat Orhan Guest Relations Supervisor

4 out of 5
Historiallinen ja persoonallinen vanha hotelli, erinomainen sijainti, kaikki toimi ihan Ok mm. ilmastointi oli kunnossa, meteliä ei juuri kuulunut ja asiakaspalvelu oli kunnossa. Jossain määrin vähän nuhjuinen nykystandardeihin nähden mutta tiesin tämän jo varausta tehdessä. Hotellin meininki sopi mielestäni erinomaisesti Istanbulin vanhaan osaan. Aamiainen oli oikein hyvä ja runsas. Hotellissa oli avara aula jossa muutama liike. Jos etsit modernia uutta hotellia tämä ei sitä ole. Skandi tähtiluokitus on kolme tähteä.

Posted by on 3 Oct 2019

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Comment from Hotel Management

4 Oct 2019 by GR

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sebahat Orhan Guest Relations Supervisor

4 out of 5
Très heureuse de savoir que le crown-plaza a repris du service .etant cliente depuis plus 11 ans dans cet hôtel et bcq choses sont à mettre place assez rapidement si vous voulez conservez votre clientèle personnel et très compétent .le petit déjeuner est typiquement turque!des viennoiseries mais de la veille ! vrai jus de fruit payant ?loin de la qualité des hôtels hilton et hyatt Douche pas assez chaude Moquette chambre très tache .pas de prêt de parapluie ! Alors qu avant l hôtel le prêtais Mr Zaman toujours très serviable et efficace . Doit s améliorer de toute urgence

Posted by on 24 Feb 2019

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Comment from Hotel Management

27 Feb 2019 by Zamanfer Uzunyılmaz Guest Relation Manager

Cher Monsieur ou Madame, Merci d'avoir pris le temps de partager votre avis avec nous. Nous apprécions vos précieux commentaires car ils nous aident à identifier les domaines dans lesquels nous pouvons améliorer l'expérience des clients. J'ai été déçu d'apprendre les lacunes que vous avez rencontrées et nous prenons actuellement des mesures pour mettre à niveau certains services. J'espère te revoir. Meilleures salutations Zamanfer Uzunyilmaz Responsable des relations clients

About the Crowne Plaza Istanbul - Old City, an IHG Hotel

Location Balabanaga Mahallesi, Fethibe, Istanbul, Istanbul 34134

Property Features

Crowne Plaza Istanbul - Old City, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, coworking spaces, and a limo/town car service. Event space at this hotel measures 1507 square feet (140 square metres) and includes conference rooms. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Crowne Plaza Istanbul - Old City, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Istanbul hotel.

  • 257 guestrooms or units
  • 4 levels
  • 4 buildings
  • 2 dining venues
  • 1507 sq ft of conference space
  • 140 sq. m of conference space
  • Built in 1922
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: YeniKapi Station (0.9 km / 0.6 mi)
  • Metro station: Laleli-University Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Istanbul - Old City, an IHG Hotel offers 257 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 54-inch LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Electric kettle
  • Luxury bedding
  • Pillow options
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.

Shebap – This restaurant serves breakfast, lunch and dinner.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Spa Services

Healthia Spa & Wellness has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Number of treatment rooms 3
  • Steam room in spa
  • Couples treatment rooms
  • Body treatments
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Crowne Plaza Istanbul - Old City, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certification Program (Turkey) and Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • One child stays free
  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certification Program (Turkey)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 per person (approximately)
  • Airport shuttle fee: EUR 60 per room (one-way)
  • Airport shuttle fee per child: EUR 0 (one-way), (up to 6 years old)
  • Self-parking fee: EUR 20 per day
  • Valet parking fee: EUR 20 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Istanbul City
  • Crowne Plaza Istanbul Old City
  • Crowne Plaza Old
  • Crowne Plaza Old Hotel Istanbul City
  • Crowne Plaza Istanbul Old City Hotel Istanbul
  • Wyndham Istanbul Old City Hotel
  • Wyndham Old City Hotel
  • Crowne Plaza Istanbul Old City Hotel
  • Wyndham Old City
  • Istanbul Old City
  • Crowne Plaza Old City Hotel
  • Crowne Plaza Old City
  • Crowne Plaza Istanbul Old City
  • Crowne Plaza Istanbul - Old City, an IHG Hotel Hotel
  • Crowne Plaza Istanbul - Old City, an IHG Hotel Istanbul
  • Crowne Plaza Istanbul - Old City, an IHG Hotel Hotel Istanbul

You should know

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.