Staff were very polite and helpful. Decor is very inviting and loving the facts that shampoo, conditioner and shower gel aren’t disposable bottles, great quality products used! Spa facilities are superb, it has a full gym, beautiful swimming pool but guests need swimming cap, unfortunately I didn’t have one but I used the steam room, sauna, shock shower, ice mountain, and I had an aromatherapy massage by lady called Ima from Bali, she was very good! The 4* reason being the breakfast buffets haven’t had a lot of choices especially the hotel received a lot of people from western countries so I feel like fried mushrooms, grilled tomatoes are lacking but we would not hesitate to come back! 10 minutes walking distance to Hilltown which we loved too!