2/10 Terrible
Nicole
Travelled with partner
6 May 2025
Disliked: Amenities
Definitely do not recommend the service was terrible the staff was rude and terrible. Way way over priced biggest scam. They don’t communicate at all with each other for anything meaning we payed all exclusive for a bungalow on the water, they charged us for everything and anything the food made me sick for 2 days. The only thing that was good was the fruit! That’s it! What we payed for was suppose to everything included Then when we showed our email explaining why are we paying so much more money when you didn’t say anything about nothing included on your website they said things were our fault that we didn’t get an email, instead of taking responsibility how poor the staff and service was. Our last day They also made us check out in the morning came to our room unannounced when me and my fiancé were still sleeping so we had a rush to get everything out because they messed up our flight info going back to the airport again also said was our fault and lied saying they don’t talk with the airport when they do check out was not until noon. Very disappointed we will NEVER BE COMING BACK! They definitely did not like Americans we were being followed around and nobody else was. Very uncomfortable frustrated experience this was not a cheap vacation instead of enjoying we were stressed out. Not right did nothing to make things right. Please don’t waste your time and money coming here.
Nicole
Stayed 5 nights in May 2025
