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Cinnamon Citadel Kandy

4.0 star property

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Photo gallery for Cinnamon Citadel Kandy

Relax by the infinity pool overlooking the river and lush greenery, surrounded by lounge chairs and dining tables.
Property video
Relax in a spacious room with a large bed, desk, and window offering a view of the outdoors.
Enjoy meals in this airy dining area with high ceilings and large windows offering views of the surrounding greenery.
Enjoy al fresco dining with a view of the river and surrounding hills from our outdoor dining area.

Popular amenities

  • Bar
  • Gym
  • Room service
  • Air conditioning

Explore the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Kandy Lake
    ‪4 min drive‬
  • Wales Park
    ‪4 min drive‬
  • Temple of the Tooth
    ‪5 min drive‬

Room options

View all photos for Superior Twin River View - 15 % discount on F&B and 10% on SPA

Superior Twin River View - 15 % discount on F&B and 10% on SPA | Exterior

Superior Twin River View - 15 % discount on F&B and 10% on SPA

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King River View - 15 % discount on F&B and 10% on SPA

Deluxe King River View - 15 % discount on F&B and 10% on SPA

Deluxe King River View - 15 % discount on F&B and 10% on SPA

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Garden View - 15 % discount on F&B and 10% on SPA

1 bedroom, minibar, in-room safe, desk

Superior Twin Garden View - 15 % discount on F&B and 10% on SPA

  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior King Garden View - 15 % discount on F&B and 10% on SPA

Superior King Garden View - 15 % discount on F&B and 10% on SPA

Superior King Garden View - 15 % discount on F&B and 10% on SPA

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Superior King River View - 15 % discount on F&B and 10% on SPA

Superior King River View - 15 % discount on F&B and 10% on SPA | Exterior

Superior King River View - 15 % discount on F&B and 10% on SPA

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin River View - 15 % discount on F&B and 10% on SPA

1 bedroom, minibar, in-room safe, desk

Deluxe Twin River View - 15 % discount on F&B and 10% on SPA

  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior King - 15 % discount on F&B and 10% on SPA

1 bedroom, minibar, in-room safe, desk

Superior King - 15 % discount on F&B and 10% on SPA

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin - 15 % discount on F&B and 10% on SPA

1 bedroom, minibar, in-room safe, desk

Superior Twin - 15 % discount on F&B and 10% on SPA

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Relax by the serene pool surrounded by lush greenery and a scenic backdrop.

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (460)
The price is €97
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Radisson Hotel Kandy

About this property

Cinnamon Citadel Kandy

Hotel in Kandy with 2 restaurants and free valet parking
Along with 2 restaurants, this hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Cinnamon Citadel Kandy offers 119 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Cinnamon Citadel Kandy, you'll be within walking distance of Asgiri Maha Viharaya. You'll find features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking, self parking, and RV/bus/truck parking
  • Drinking and dining options include 2 restaurants, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a sauna
  • Just a 4-minute drive from Asgiri Maha Viharaya and a few minutes from Commonwealth War Cemetery
  • Airport shuttle service available for a fee
Cinnamon Citadel Kandy offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Cinnamon Citadel Kandy. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.
Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge - This bar overlooks the pool.
Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cinnamon Citadel Kandy

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Cinnamon Citadel Kandy offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 319 reviews
Rating 8 - Good. 112 out of 319 reviews
Rating 6 - Okay. 33 out of 319 reviews
Rating 4 - Poor. 9 out of 319 reviews
Rating 2 - Terrible. 7 out of 319 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

SAMSON, rockwall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Stayed 3 nights in Apr 2025

2/10 Terrible

Margaret

Stayed 2 nights in Feb 2025

10/10 Excellent

Neloufer

Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene spot in Kandy

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Buffet

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Stayed 1 night in Oct 2024

8/10 Good

Vivek, LosAngeles

Liked: Cleanliness
Overall old but good. Nice stay
Stayed 2 nights in Jan 2025

8/10 Good

Vivek, LosAngeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As
Stayed 1 night in Jan 2025

8/10 Good

tyler, Pleasant Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel & staff
Stayed 2 nights in Dec 2024

8/10 Good

Ramasamy

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad, but could be better

Service, rooms and comfort was spot on. Can do better with food options and quality.
Stayed 1 night in Dec 2024

10/10 Excellent

Ramasamy

Stayed 1 night in Dec 2024

10/10 Excellent

Kolitha

Stayed 1 night in Dec 2024

10/10 Excellent

Jocelyne

Liked: Cleanliness, property conditions & facilities, room comfort

Great Place to Stay…

Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Stayed 2 nights in Nov 2024

10/10 Excellent

Simren

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kay

Stayed 1 night in Oct 2024

10/10 Excellent

Francesca

Stayed 1 night in Jun 2024

10/10 Excellent

Hareesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Stayed 1 night in Jun 2024

10/10 Excellent

Vaseharan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pathmal, Holmdel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Sudhir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dilip C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

rajadurai noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location Friendly staff, Insipid food

Stayed 2 nights in Oct 2023