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Hotel Heluan

4.0 star property

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Photo gallery for Hotel Heluan

A historic building with ornate architecture, multiple balconies, and a sign indicating it is a hotel.
A patio with a round table and four chairs, surrounded by potted plants and flowers.
A buffet table with various food items and beverages.
A grand staircase with red carpeted steps, a wooden handrail, and a potted plant at the top.
A room with a large bed, a wooden nightstand, a mirror, a chair, a small table, and a patterned rug.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Tržište 41, Karlovy Vary, 360 01
  • Place, Mill Colonnade
    ‪1 min walk‬
  • Place, Hot Spring Colonnade
    ‪1 min walk‬
  • Place, Church of St. Mary Magdalene
    ‪1 min walk‬
  • Airport, Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪11 min drive‬

Room options

View all photos for Double or Twin Room

A room with a wooden bed, a wooden chair, a small table with a vase of flowers, and a mirror on the wall.

Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

A bedroom with a wooden bed, a nightstand, a dresser, and a mirror.

Suite

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

A spacious bedroom with a large bed, a wooden dresser, a chair, a small table, and a chandelier.

Double Room Single Use

  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room, City View

A traditional bedroom with a wooden bed, two chairs, a nightstand, and a mirror.

Superior Double Room, City View

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite, City View

A room with a large bed, a wooden nightstand, a mirror, a chair, a small table, and a patterned rug.

Superior Suite, City View

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A bedroom with a wooden bed, a nightstand, a dresser, and a chandelier.

Triple Room

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Heluan

This hotel features a restaurant, coffee/tea in a common area, and dry cleaning. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Hotel Heluan offers 15 accommodations with minibars and safes. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Karlovy Vary hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Heluan, you're just a quick walk from Market Colonnade. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the buffet restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Market Colonnade and Zámecké Lázně
  • Dogs welcome for a fee
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Heluan.
Guests are served free buffet breakfast daily from 8:00 AM to 10:00 AM.
Onsite venue - This buffet restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CZK 10 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1750

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: CZK 375

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CZK 250 per pet, per night, plus a deposit of CZK 250 per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CZK 785.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CZK 10 per day
  • Pet deposit: CZK 250 per night
  • Pet fee: CZK 250 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CZK 375 (subject to availability)
  • Rollaway bed fee: CZK 785.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Heluan
Heluan Karlovy Vary
Hotel Heluan
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel Karlovy Vary

Hotel Heluan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 80 reviews
Rating 8 - Good. 35 out of 80 reviews
Rating 6 - Okay. 9 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Спокойный отдых

По-прежнему все прекрасно, но теперь отель объединили с соседним отелем Ester, рецепшн и завтраки в этом отеле, а не в Heluan. В остальном всё как и раньше. В номере есть телевизор, минибар, чайник и чайный набор, шампунь и гель для душа. Нет кондиционера. Персонал доброжелательный и помогают во всем. В соседние Замковы лазни предоставляют скидку 15 процентов на процедуры.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again...
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimale Lage, große Zimmer mit guter Fernsicht, perfekte Ausstattung, prima Frühstück, freundliches Personal.
Stayed 5 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great.
Stayed 1 night in Aug 2018
Verified

4/10 Poor

JING YUAN

Liked: Cleanliness, room comfort

我們到達這裡時無法CHECK IN. 而且沒有用到電梯

我們到達這裡時無法CHECK IN，因為他用隔壁飯店的櫃檯，必須到隔壁去，但沒讓我們先知道，我們在門口等了好久，後來打國際電話，才知道。 我們在門口等待期間. 我老公開著車子繞了5圈....他很生氣. 後來去停飯店指示的公共停車場，很遠很難找。 飯店裡有個電梯，上面有貼紙畫3個人並打X，我們以為那是貨物專用，人使用有危險，沒有用到電梯，因為每天很累還要爬樓梯，我很不開心，直到CHECK OUT我才知道. 那張貼紙的意思是不要3人搭乘. 2人是可以的....好想哭...... 優點: 房間不錯傢具漂亮. 在CHECK IN的地方吃早餐，早餐好吃。
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

SoLaLa ... aber übles Frühstück

Frühstück sehr schlecht! Betten sehr "durchgelegen". Ansonsten schönes, altes Gebäude. Sehr zentral gelegen. Freundliches Personal.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel.
Stayed 7 nights in Jan 2018
Verified

10/10 Excellent

Giovana

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel Ester???

achei super estranho ter que ir ate o hotel ester pegar a chave e tomar o café da manha. Estao economizando com o serviço....
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and very clean

The location was great Hotel bery clean And staff very friendly and helpful
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Jörg

Liked: Cleanliness, staff & service, room comfort

Zentrumsnaher, verblichenen Charme

Das Hotel liegt in Zentrumsnähe, gegenüber eines Thermalbades. Ist per PKW zu erreichen - nicht von Verbotsschildern irritieren lassen. Zum Parkplatz 10 min zu Fuß. Die Registrierung erfolgt im Hotel nebenan. Frühstück gibt es im Hotel, ist reichlich U dem Preis angemessen. Die Zimmer sind riesig, mit Doppel- U Einzelbett. Von einigen Zimmern kann man auf die Stadt schauen. Mobiliar sauber, wenn auch schon abgenutzt. Restaurants gibt es in der Nähe, im Hotel nichts. Im Herbst ist die Luft im Ort nicht so schlimm, wie in anderen Städten ringsumher. Freundlicher E-Mail Kontakt, der die aufgetretenen Buchungsprobleme lösen half. Kontakt in Englisch.
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

대체로 만족, Good

버스 터미널에서 1.5km 떨어져 있으나 관광지 한가운데 있어 위치가 좋다. 주말이라 비싸게 숙박했지만 가성비 좋은 호텔이다. 다시 묶고 싶은 호텔.
Stayed 1 night in Oct 2017
Verified

8/10 Good

Lars

Liked: Staff & service, property conditions & facilities

Hotel Heluan in Carlsbad

Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea.
Stayed 2 nights in Oct 2017
Verified

4/10 Poor

Rapaela

Disliked: Cleanliness, staff & service
Hotelteam war am schlechtesten,das ich jemals kennengelernt habe. Ein Mann an der Rezeption schimpte auf tschechisch whärend des Gesprächs. Wir haben das versprochene Zimmer nicht bekommen. Der Herr hat uns ein Eindruck gemacht, dass er die Kunden von Expedia, Groupon, etc. nicht gern bei Ihm annehmen wollte
Stayed 2 nights in Oct 2017
Verified

2/10 Terrible

Nikki

Disliked: Property conditions & facilities, room comfort

Nicht zu empfehlendes Hotel

Das einzig Gute an dem Hotel ist seine Lage. Ansonsten ist es alt und schmuddelig. Bei der Ankunft findet man keine Rezeption, dann stellt man anhand eines Zettels, welcher an der Tür aufgeklebt ist, fest, dass die Rezeption im Nachbarhaus ist. Das Haus sieht eher wie ein Mietshaus als wie ein Hotel aus. Die Nebentür war eine Massageinstitut wobei die Kunden dann vor unserer Tür saßen. Beim Betreten wurden wir durch einen dunklen, schmuddeligen Teppich empfangen. Die ganze Einrichtung war zwar nicht (sichtbar) schmutzig, wir vermieden aber damit in Kontakt zu kommen (alles mindestens 50 Jahre alt) Ich hatte nach dem Aufenthalt das Gefühl, dass mich der ganze Körper juckt. Im Bad befand sich ein Loch in der Wand, welches vermutlich von der Lüftung stammte...??
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

Yoanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice family hotel, centrally located.

The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

까를로비바리 중심의 좋은 호텔

아주 오래된 엘레베이터와 건물이라서 최신식 서비스를 원하는 여행객들은 다소 실망할 수 있겠으나 고풍스러운 디자인의 넓은 방이 인상적이었음. 까를로비바리 중심에 있고 가격도 합리적인 편이라서 추천할만함. 어린이 포함 가족들과 기차역에서 호텔까지 택시를 타고 왔는데 택시기사가 말도 안되는 요금을 청구하여 까를로비바리 자체에 매우 실망하였으나 호텔 지배인이 직접 나와서 문제를 해결해 주었음. 헬루안 호텔의 리셉션은 바로 옆 에스테르 호텔에 있으므로 체크인시 옆건물로 가야 함.
Stayed 1 night in Jul 2017
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
房間空間很大有中世紀古典風，一客廳，一大床一小床，但可惜設備老舊浴缸水龍頭及蓮蓬頭故障...
Stayed 1 night in Jul 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

舒適的選擇

房間很大，行李要推上坡有點辛苦，但整體算舒適。
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
早餐丰富。服务也不错。双床房床铺有点小，前台英语不好是个问题。不过值得推荐
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wunderschönes Zimmer mit hartem Bett.

Tolles Zimmer mit schönem Blick, tollem Stuck,riesengroßer Raum. Bett leider ohne Lattenrost und daher bretthart. Gutes Frühstück.
Verified

8/10 Good

yuchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

復古的住宿體驗

服務人員都很親切，離溫泉非常近，很不錯
Verified

8/10 Good

André

Liked: Cleanliness, staff & service, property conditions & facilities

Magnifiquement situé. Prix doux. Confort moyen.

Magnifiquement situé, au centre de la zone touristique. Prix doux. Confort moyen : les fauteuils et le matelas étaient peu confortables, par contre la chambre était bien éclairée et offrait une vue superbe sur la ville.
Verified

4/10 Poor

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malas camas, buena situacion

Hotel muy dejado , los colchones malisimos , las camas pesimas , buena situacion
Verified

10/10 Excellent

NING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店服务人员的热情在捷克之行中堪称难得

酒店服务人员的热情在捷克之行中堪称难得，虽然提供的接送服务是收费的，但还是方便了客人的出行