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Grand Hotel Excelsior Port Royal

3.5 star property

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Photo gallery for Grand Hotel Excelsior Port Royal

Breakfast, lunch, dinner served; beach views
Boating
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Deluxe Room, 1 King Bed, Pool View | Terrace/patio
Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry

Explore the area

Map
1 Port Royal Street, Kingston, Saint Andrew
  • Fort Charles
    ‪10 min walk‬
  • Jamaica Conference Center
    ‪27 min drive‬
  • National Gallery of Jamaica
    ‪28 min drive‬
  • Kingston (KIN-Norman Manley Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Park view
  • Sleeps 1
  • 1 Double Bed

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About this property

Grand Hotel Excelsior Port Royal

Boardwalk/promenade hotel with free breakfast and an outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Grand Hotel Excelsior Port Royal offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Televisions come with cable channels and pay movies.

Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries. This Kingston hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Grand Hotel Excelsior Port Royal. During your stay, you're just a quick walk from Old Gaol House. You'll find features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Red Jack, a fine-dining restaurant with a beachfront location
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 0.5 mi (0.7 km) from Fort Charles and 14.3 mi (23 km) from Jamaica Conference Center
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Hotel Excelsior Port Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 3.5-star Kingston hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.
Late night fare is available from room service (during limited hours).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Red Jack

Things to do

  • 24-hour pool access
  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Banquet hall
  • Built in 1950
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel Excelsior Port Royal

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24-hours a day.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Grand Hotel Excelsior Port Royal Reviews

Reviews

6.4
Rating 10 - Excellent. 170 out of 855 reviews
Rating 8 - Good. 217 out of 855 reviews
Rating 6 - Okay. 208 out of 855 reviews
Rating 4 - Poor. 115 out of 855 reviews
Rating 2 - Terrible. 145 out of 855 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Alafia

Liked: Cleanliness
Disliked: Amenities
Three star hotel with three star staff and 3 star facilities. I went down for breakfast. Beautiful setting over-looking the Kingston Harbour. No staff in sight - likely in the back. No hot water, tea bags at the drink station, only coffee. No water or juice put out. Not appealing. I left without having anything.
Stayed 1 night in Mar 2025

4/10 Poor

Paige

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked this hotel for two family members who were looking to stay somewhere for the night. The room was not cleaned properly. There was used toilet paper (very used roll). There is dust in the air conditioner and the room overall was really stuffy.No cable or room phone. We were really hoping the hotel would have been way better. The staff was super helpful and kind, housekeeping was the issue.
Stayed 1 night in Mar 2025

10/10 Excellent

Randel

Stayed 1 night in Mar 2025

2/10 Terrible

roy

Disliked: Amenities
Where to begin? For US279, I've had better service for $40. I arrived just before 9pm on a Monday and was informed there was no food available on the property or within walking distance, not even a vending machine. I was told thet, I left about 3/4 of the free breakfast bar was open til 10, but the bartender was cashing out at nine. The lovely pool had a `pool closed' sign on it all the time I was there. The `free shuttle' was a taxi ride (US$50 tip round trip). I'm not sure how one messes up scrambled eggs and sausage, but after waiting almost a half hour when I was the only person in the restaurant, I left about 3/4 of the free breakfast - I tried giving a piece of the sausage to the cat that was begging and it turned its nose up at it. I couldn't take my medications because There wasn't a glass or cup in the room. I couldn't shower because the shower handle came off in my hand... The staff was very polite about explaining that service was basically nonexistent and would remain so. Without competition, the WORST hotel value I have ever received in my 73 years.
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

It went well. Breakfast was a little sparse but ok! There is no airport transfer service other than calling a taxi
Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Kristin

Stayed 2 nights in Feb 2025

8/10 Good

Lawrence, New Orleans

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location of the Marina to the Sea was spot on
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff
Stayed 2 nights in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Stephanie

Travelled with family and small children
A great hodden gem
Stayed 1 night in Dec 2024

6/10 Okay

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointed The rooms were not cleaned and i have took pictures for you to see No hot water so we both ended having Cold Showers No Wifi Had to move rooms twice which were no better I would like a full refund Could not even use the kettle as was Very Dirty and full of dust
Stayed 1 night in Jan 2025

2/10 Terrible

CASSANDRA, RED OAK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced for what it is. Would not stay again.
Stayed 1 night in Dec 2024

2/10 Terrible

Tia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
If you want to have a good time in Jamaica don’t come here. Most of the staff are unprofessional and not the friendliest. We had to wait over two hours for our food. Items were taken from my friends room The safe box didn’t work so I had no where to keep my valuables There was no do not disturb sign to place on the door, so staff could come in whenever ( and never knock)
Stayed 5 nights in Dec 2024

10/10 Excellent

shena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and i most definitely will be back soon
Stayed 4 nights in Dec 2024

10/10 Excellent

Curtis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continues to improve
Stayed 1 night in Nov 2024

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Tennith

Travelled with family
Liked: Cleanliness, staff & service
The property is very beautiful, however the room had no warm water; not even a drop and there was zero WiFi available. Those are 2 very important amenities to me.
Stayed 1 night in Dec 2024

2/10 Terrible

Alea

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, bed was uncomfortable food from restaurant was burnt and super expensive. I could go on… but to conclude I had to cut my stay short left after one day when I booked 4.
Stayed 3 nights in Dec 2024

6/10 Okay

Coreen

Property needs major renovations
Stayed 3 nights in Nov 2024

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.
Stayed 2 nights in Dec 2024

4/10 Poor

Lawrence

Liked: Cleanliness, staff & service
There was no hot water in the room, the pipe in the face basin was not working properly and the TV in the room did not work. Likewise the water pressure was extremely low
Stayed 1 night in Dec 2024