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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

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Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Deluxe Room, Multiple Beds, Non Smoking
Lobby
Standard Apartment, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Living area
Lobby

Popular amenities

  • Room service
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
547 King St N, Waterloo, ON, N2L5Z7
  • Conestoga Mall
    ‪5 min walk‬
  • St Jacobs Farmers Market
    ‪3 min drive‬
  • University of Waterloo
    ‪4 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down duvets, pillow-top beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Crowne Plaza Kitchener-Waterloo by IHG

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1238)
The price is €175
for 1 room
includes taxes & fees
8 Aug - 9 Aug
Crowne Plaza Kitchener-Waterloo by IHG

About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel in Waterloo with free breakfast and a fitness center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center.
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Waterloo Suites Hotel, Trademark Collection by Wyndham, you're just a quick walk from Conestoga Mall. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Just a 4-minute drive from University of Waterloo and a few minutes from St Jacobs Farmers Market
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 398 square feet (37 square meters) and includes conference space. The business-friendly Waterloo Suites Hotel, Trademark Collection by Wyndham also features a fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free.

This Waterloo hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 9:30 AM.
Off the Elevator - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Off the Elevator

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.00 per stay.
  • Cribs (infant beds) are available for CAD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 406 out of 1014 reviews
Rating 8 - Good. 362 out of 1014 reviews
Rating 6 - Okay. 122 out of 1014 reviews
Rating 4 - Poor. 69 out of 1014 reviews
Rating 2 - Terrible. 55 out of 1014 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

jing

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dup charge Room lock not working Hot water not working
Stayed 1 night in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For its age, the property was nice. The room was very clean and quiet. I slept very well. 3 stars as the hot tub and pool were closed ( reason I booked), no keys for the rooms. Had to ask to get in at the front desk, or prop your room door open. Restaurant was closed Thursday evening. Double charged my card and upon checkout, the elevator was out of order. Placed on the 6th floor when I requested close to a smoking area( ground floor only). Water pressure was abysmal. Would stay again, when these minor problems be remedied. I’m hoping a stroke of bad luck is all this was.
Stayed 1 night in Apr 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place

Door locks don't work so staff has let you in every time. The room was filthy, furnishings were dirty and broken, mildew in the shower no water pressure. Broken security latch on the door
Stayed 1 night in Apr 2025

6/10 Okay

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front staff when we checked in were very good . When we were there they were renovating the locks so we had to have staff open and close the door for us , very inconvenient. The room was ok but the air heater / air conditioner was extremely dirty and smelled when activated
Stayed 2 nights in Apr 2025

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Stayed 2 nights in Feb 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Stayed 1 night in Jan 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
Stayed 2 nights in Jan 2023

4/10 Poor

dani

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Great Stay - Room a bit Too Hot

Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
Stayed 1 night in Dec 2022

4/10 Poor

Eraiba

Liked: Cleanliness, staff & service

2/10 Terrible

Shazad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.

4/10 Poor

Dmitry

Stayed 1 night in Dec 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean.

2/10 Terrible

Tim

Travelled with family
Disliked: Amenities, property conditions & facilities
No rooms available booking not sent to them even though I had confirmation number
Stayed 1 night in Dec 2022

2/10 Terrible

Rachel

Travelled with family
Disliked: Staff & service
The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
Stayed 1 night in Nov 2022

8/10 Good

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
Stayed 2 nights in Nov 2022

2/10 Terrible

Stavroula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
Stayed 2 nights in Nov 2022

2/10 Terrible

Scott

Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Novica

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great place. Friendly staff.

2/10 Terrible

Jeff

Liked: Cleanliness
Disliked: Property conditions & facilities
1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
Stayed 1 night in Oct 2022

2/10 Terrible

Zijun

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
Stayed 1 night in Oct 2022

8/10 Good

Dragan

Stayed 1 night in Oct 2022

8/10 Good

Adriana

Stayed 1 night in Oct 2022

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious Easy check in and check out Long wait for elevator as only one for cleaning staff and visitors
Stayed 1 night in Oct 2022