2/10 Terrible
Anna
Travelled with partner
7 May 2025
I have never felt more unsafe in a hotel. We booked this hotel for 1 night(thank god) and when we arrived they told us we have booked a jungle resort room which is furthest away from the beach which was fine as they ran a shuttle. We then got in the shuttle which took us over 1km away from the beach and all the facilities in the jungle above all the workers houses. We constantly smelt cooking etc. and there was bags of rubbish just on the paths all over the resort. The bit behind the entrance to our room also had loads of piles of rubbish everywhere. The room was extremely dated and wasn't clean, the shower had marks all over it and their was a drying rack box that was all dirty with random plates and cutlery that has been washed and forgotten to put away. We messaged Expedia to complain about the dirt of the resort and the 1km distance to the beach that we weren't informed of when booking and they phoned the hotel to ask them to sort it. A women arrived at our door banging it down shouting "it's me". When we opened the door she was angry and shouted "what's the problem" we explained about the dirt etc, and she rolled her eyes and said well if you want near the beach then you can go to reception and pay 60-80£ to upgrade. Then started shouting at us saying what do you want us to do? We said it's fine then as it's only 1 night and we are not willing to pay. After this about 20 minutes we heard more banging on our door and shouting and opened it and it was 3 young children.

Anna
Stayed 1 night in May 2025