4.4 out of 5

"Just back from krakow. Quick check in staff pleasant and helpful. I emailed them before hand to say it was my partners birthday and when we went up to ... " More

By a verified traveller on Fri 06 Apr 2018

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Hotel Description

Our customers tell us that they enjoy the public transport around Galaxy Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Cracovia Business Center. Features include free breakfast and free WiFi in public areas, plus a full-service spa. Built in 2011, this 4-star hotel has 205 rooms over 6 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • Air-conditioned rooms with pillowtop beds, sofa beds and LCD TVs
  • Free hot/cold buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Andromeda
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with hydrotherapy, facials or detox wraps at Galaxy SPA and Wellness
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests speak favourably about the overall condition of the property and the proximity to public transport
  • Within a 15-minute walk of Galicia Jewish Museum and Old Synagogue
  • Airport, train station pick-up and casino shuttle service available for a fee

Galaxy Hotel ratings based on 35 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Galaxy Hotel

Everyone (20) Couples (8) Family (1)
5 out of 5

Posted by on 24 Jun 2019

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Comment from Hotel Management

25 Jun 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Lovely hotel very friendly staff most of them spoke very good English. They made us feel very welcome. Breakfast was excellent. Everything you could want.

Posted by on 4 Feb 2019

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Comment from Hotel Management

9 Feb 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great hotel with very friendly staff. For example i was unwell and the staff all assisted me

Posted by on 31 Jan 2019

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Comment from Hotel Management

2 Feb 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Just back from krakow. Quick check in staff pleasant and helpful. I emailed them before hand to say it was my partners birthday and when we went up to the room there was fruit and a note to wish him a happy birthday. Room was clean and comfortable. Good location only thing is there's a tram line nearby but you get used to that. On checking out we received a jar of bath salts which I thought was a nice touch. I would definitely recommend the Galaxy hotel.

Posted by , from scotland on 6 Apr 2018

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Comment from Hotel Management

12 Apr 2018 by Galaxy Hotel Front Office Shift Leader

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Krakow over Easter not geared up for tourists 95% of everything closed Struggled to buy a drink and hundreds of people with nothing to do Trips fully booked months ago If not on a trip there’s nothing

Posted by on 3 Apr 2018

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Comment from Hotel Management

12 Apr 2018 by Galaxy Hotel Front Office Shift Leader

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Lovely modern hotel with excellent pool, sauna etc

Pros: clean and with good pool area
Cons: Maybe some music in the lounge area
Location: Not too far from main square if you don't mind a walk though tram service is meant to be excellent .
lovely short break in Krakow. Enjoyed wandering around the city and the salt mine trip was really good.

Posted by , from livingston on 19 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by Anna Wilkońska | Front Office Shift Leader

Thank you very much for your opinion and your stay in Galaxy Hotel! Hope to welcome you again in Kraków!

4 out of 5
Erinomainen aamuainen. Huone oli siisti ja tilava, mukavat sängyt. Sijainti hieman syrjäinen, toisaalta lähellä ostoskeskusta.

Posted by on 15 Aug 2019

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Comment from Hotel Management

16 Aug 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Kaikki toimi loistavasti ja henkilökunta oli mukava

Posted by on 10 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by Michał Kociarz

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4 out of 5
ei ollut mitään alaarvoista , aamiainen oli erittäin hyvä

Posted by on 5 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Muuten hotelli oli juuri sitä mitä neljän tähden hotellilta odotinkin. Siisti, asiallinen, toimiva ja tehokas. Päästyäni paikalle jouduin tosin pettymään pahasti, koska odottamani Spa ja Wellness osasto, oli jotain aivan muuta kun sitä mitä kuvista saattoi odottaa. Kloori poltti silmiä jo ennen kuin altaaseen edes pääsi, ja koko Spa alue oli muutenkin postimerkin kokoinen. Kaikki kuvat mitä alueesta on, ovat samasta altaasta, vain eri kulmista. Ymmärrän ettei hotelli voi taata minulle täyttä Spa ja Wellness elämystä, mutta en myöskään pidä valheellisesta mainonnasta.

Posted by on 5 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

Renovations + Closures

The following facilities will be closed from 06 January 2020 until 20 January 2020 (dates subject to change):

  • Swimming pool
  • Sauna

Property Features

Galaxy Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference centres. A 24-hour fitness centre, a sauna, and a free kid's club are also featured at the family-friendly Galaxy Hotel. A round-trip airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Krakow hotel.

  • 1 building
  • 205 guestrooms or units
  • 6 levels
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2011
  • Breakfast available (free)
  • Dining venue
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Krakow (KRK-John Paul II - Balice) (24.4 km / 15.1 mi)
  • Train station: Krakow Glowny Station (2.4 km / 1.5 mi)
  • Property shuttles: Airport shuttle, train station pick-up, theme park shuttle, casino shuttle, and shopping centre shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Galaxy Hotel offers 205 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. This accommodation is furnished with single sofa beds. Pillowtop beds feature down comforters. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Krakow hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free hot/cold buffet breakfast daily from 6:30 AM to 10:30 AM.

Andromeda – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rafting nearby
  • Ecotours nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

Galaxy SPA and Wellness has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. 24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Train station transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 100 per vehicle (one-way)
  • Self-parking fee: PLN 60 per day
  • Rollaway bed fee: PLN 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Galaxy Hotel Krakow
  • Galaxy Krakow
  • Hotel Galaxy

You should know

  • Galaxy Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.