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Galaxy Hotel

Property class: 4

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Photo gallery for Galaxy Hotel

Daily buffet breakfast (PLN 50 per person)
Front of property – evening/night
Lobby
Hallway
Sports facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
ul. Gesia 22a, Kraków, Lesser Poland, 31-535
  • Place, Oskar Schindler Factory
    ‪11 min walk‬
  • Place, Main Market Square
    ‪4 min drive‬
  • Place, Wawel Castle
    ‪4 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(20 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Business Twin Room

Business Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.6 out of 10
Excellent
(24 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Galaxy Hotel

This hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Galaxy Hotel offers 205 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature down comforters. 32-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided on request.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the overall property condition at Galaxy Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Galeria Kazimierz. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy international cuisine while dining at Andromeda
  • Buffet breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with aromatherapy, hot stone massages, or body scrubs at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • 14 minutes by foot from Oskar Schindler Factory and a 4-minute drive from Main Market Square
  • Airport, train station pick-up, and casino shuttle service available for a fee
Galaxy Hotel offers its guests a full-service spa, an indoor pool, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the family-friendly Galaxy Hotel. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Kraków hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Andromeda - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Train station shuttle on request
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (PLN 60 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: PLN 50 for adults and PLN 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Andromeda

Things to do

  • 24-hour gym
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (4,844 square foot of space)
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 13 to January 26:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 50 for adults and PLN 25 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way)
  • Self parking fee: PLN 60 per day
  • Rollaway bed fee: PLN 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Galaxy Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Galaxy Hotel Krakow
Galaxy Krakow
Hotel Galaxy
Galaxy Hotel Hotel
Galaxy Hotel Kraków
Galaxy Hotel Hotel Kraków

Galaxy Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 1002 reviews
Rating 8 - Good. 359 out of 1002 reviews
Rating 6 - Okay. 48 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, the spa, the food, the cleanliness, the staff. My only complaints are that the lifts were a bit slow and that a few people came to breakfast in their pyjamas. I don't think the management should have allowed this in a 4 star hotel. It's not acceptable in any hotel but certainly not a 4 star.
Stayed 6 nights in Dec 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Everything was top notch
Stayed 1 night in Dec 2025

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Fab hotel with spa would recommend
Stayed 2 nights in Dec 2025

10/10 Excellent

Pawel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities
Very comfortable and clean room.
Stayed 3 nights in Oct 2025

8/10 Good

Andreas

Stayed 2 nights in Oct 2025

10/10 Excellent

Petr

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 5 nights in Oct 2025

10/10 Excellent

Yi Hua

Stayed 3 nights in Aug 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good lots of choice and something for everyone. Beds are super comfortable and a good size. The staff are very friendly and helpful. Will definitely be staying again.
Stayed 3 nights in Jul 2025

8/10 Good

radovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Limited 15 people-entries to swimming pool and breakfast wasn't perfect as well.
Stayed 1 night in Jul 2025

10/10 Excellent

Shirlee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!
Stayed 4 nights in Jul 2025

8/10 Good

Idan

Liked: Cleanliness, property conditions & facilities
Reasonable hotel, a bit old and smelly. The one time I contacted the reception for a taxi to the airport they offer me a taxi for 300% higher than uber, well, I don’t like hotel can’t be trusted.
Stayed 2 nights in Jul 2025

10/10 Excellent

Edyta

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly hotel and was great to visit Krakov. Next to the river.
Stayed 5 nights in Apr 2025

6/10 Okay

Karolina

Travelled with family
Disliked: Property conditions & facilities, room comfort

Average hotel

Price to high for standard, room are very small, no air condition so very hot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Audrey

Stayed 1 night in Apr 2025

8/10 Good

ANNA, LONDON

Travelled with family
Liked: Cleanliness
Too hot in room, no instruction how to adjust temperature. Hair shampoo and conditioner would be better separately. Overall hotel nice, clean, quiet with nice brekfast.
Stayed 3 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Lynsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lovely and very clean. Spa facilities great for down time. Food in restaurant was very nice too. Breakfast plentiful and open from 6.30.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great service and friendly staff. Restaurant is fab. Highly recommend
Stayed 4 nights in Jan 2025

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and quick taxi into square
Stayed 4 nights in Dec 2024